Huntington Beach Chrysler Dodge Jeep RAM

Not Honored Their Advertising Price They are not honest about their pricing and very rude. Their 2017 Pacifica LX was adverting at $15,988. I was there to test drive the car on July 5 an They are not honest about their pricing and very rude. Their 2017 Pacifica LX was adverting at $15,988. I was there to test drive the car on July 5 and came back on July 8 to purchase the car. After spending hours at the showroom, Mo wanted me to purchase the Protection Plan if i want to buy the car. After all of that effort. Instead of purchasing the car for $15,988, i have to buy the for over $19,000. He told me the car was priced too low. The manager did not even apologize. They are very aggressive on their adverting to get you come to their showroom. Always check for the final price, they are not honest. More

Fraudsters-Swindlers-Scamming in broad daylight So this is for their Jeep dealership unit ( I have read about the other brand teams- Dodge, Ram- being equally notorious!!), - They had been advertisi So this is for their Jeep dealership unit ( I have read about the other brand teams- Dodge, Ram- being equally notorious!!), - They had been advertising super low prices on their Jeep Wrangler models and refusing to engage much over the phone- They wanted us to be at the dealership to talk further! Understand this! So we went over to at their dealership. Even though we knew exactly which vehicle on their lot we wanted, they made us sit there for 6 hours!!- going back n forth on prices they had already advertised! Adding some weird unadvertised packages which made no sense at all to their final pricing! When we almost were ready to walk out, they called us back and removed that package amounting to almost 4000$. They sold off the vehicle which we test drove and agreed to purchase right under our nose to another customer!! How could you be so unprofessional in your dealings? Finally- when the financing phase came, they didnt' realize that we had pre-approved ourselves on Chrysler financing and said that we will have to pay some high interest rate at something greater than 7% even though our credit scores were Tier A. When we brought it to their attention, they realized they couldn't swindle us on that front - so went ahead with the financing aspect. When they realizing we were not going to buy any additional extended care or maintenance packages from them, they got upset and started behaving rudely with my wife.- telling her that they know we are there because of the low prices they have advertised- Ofcourse that's why we were there- I mean isn't that the point of getting customers to your dealership! they were not favoring us in anyway! The only reason we purchased the vehicle from them was because, we didn't have time to shop around at other dealers and go thru the process all over again!- But if there was a police complaint i could make for false advertisements and unprofessional attitude,, I would do it right away!. Definitely thinking of filing a civil case against them for sure- so they get the message! Don't think anythings going to get fixed at their end though... More

FRAUDULENT ADVERTISING (I wish I could give lower than 1 star) They advertise prices that seem too good to be true. After you've test driven the vehicle and spent a bunch (I wish I could give lower than 1 star) They advertise prices that seem too good to be true. After you've test driven the vehicle and spent a bunch of time listening to the salesman tell you how wonderful everything is the sales manager will come in and let you know there is $4000 worth of accessories they installed that will be added to the price of the car. $4000!!! I told them I didnt want it and wouldn't pay for it. I told them that was not in the advertised price of the vehicle. He lowered it to $2400 saying 'thats what it cost him' and he couldn't remove that cost. I reiterated that was not in the advertised price and I drove 3 hours to get there because of the advertised price. I finally got up and left refusing to shake his hand. Told them I was going to report them. Read the other reviews here. What crooks!! Now I need to figure out who to report them to for false advertising. More

False advertising and very unprofessional scammers This dealer is a scam, the manager Moeb insults employees really bad in front of customers, the advertise low prices to make you go there but once you This dealer is a scam, the manager Moeb insults employees really bad in front of customers, the advertise low prices to make you go there but once you’re there you are forced to buy some dealer protection packages and there’s no option to opt out, and if you bring a trade they try to offer you so low that it’s even an insult. Bottom line I went there to buy a truck that had almost 23k discount the deal sounded too good to be truth I went there I I was trading a 2018 accord touring the most expensive accord there is normal msrp is around 35k and trade value based on blue book when I was there from 25k to 26k and the manager told that my blue book on my car was 19k and that brand new it only retail at 26k but at the same time the had a same year accord but the basic one and they where asking 25k for it. Worst experience ever!!!!! More

No rating less than 1 Star? I called the dealership and spoke with a salesman. We made a deal over the phone. I was very clear - no add-ons, no additional items - just the 2019 R I called the dealership and spoke with a salesman. We made a deal over the phone. I was very clear - no add-ons, no additional items - just the 2019 Ram Rebel as advertised. We had a price and he guaranteed me this was the final price. Drove with wife and dog over 100 miles in the rain, to get the truck Arrive at the dealership - no cars on the lot??? There were over 30 sales desks. Salesman said the truck was at another lot and would be arriving soon. 2 hours later no truck. Completed paperwork even though I was paying cash. Three hours and still no truck. Closer salesman comes in and show a contract with an additional $4,000 of add-ons. Walked out - they could care less - never said let's talk, never called me, just laughed that we had wasted a day. Never, ever go to this dealership. Purchased the truck from another dealer with no problems at all. Hope this helps and saves you a lot of time! More

THE WORST CUSTOMER SERVICE. We have been looking for a first car for our daughter. We first went to HB Jeep for a 16' VW Tiguan, sales guy was nice, sales manager Johnny Deyet wa We have been looking for a first car for our daughter. We first went to HB Jeep for a 16' VW Tiguan, sales guy was nice, sales manager Johnny Deyet was the biggest xxxxx I have ever come across. We walked out, tried the next day, got the same bad service but with another manager. My point, don't go there, they treat there customers like s**t, they don't deserve your business. A couple nights later, we found another 16' Tiguan that STG Auto Group has online that had the exact same everything as the other car except was 10,000 miles less. That night we saw it which was 30 minutes before they closed, we headed down to check it out. Test drive was great, Jorge Rodriguesz our sales guy was awesome, very understanding about our previous hassle and ready to make us a no hassle deal and with no drama unlike the other dealer. Kal Hassan the finance manager was straight up front and honest, no lies like the other place. We had a great experience and will definately tell our friends and family to buy a car from STG Auto Group. More

Ram1500 Every thing was fine.. Buying was easy, seeing the vehicles stink!. Once an appointment was made, the process was simple. I would like to see more of Every thing was fine.. Buying was easy, seeing the vehicles stink!. Once an appointment was made, the process was simple. I would like to see more of the available vehicles all at once and not have to make an appointment More

Miserable...... 6 hours to buy a car?? 6 HOURS to buy a car? I called on Thursday the 23rd and made an appointment for the 24th at 9:30. I told Ricardo which car I was interested in and 6 HOURS to buy a car? I called on Thursday the 23rd and made an appointment for the 24th at 9:30. I told Ricardo which car I was interested in and he told me it was upfront. Victor was our salesman and he greeted us with kindness and enthusiasm and told me the car was in the back lot. I was surprised to learn that the car I wanted was $2000 more than listed online. So George came in to explain it to us but instead we were met with arrogance and rudeness. After a short but disturbing conversation/argument he told us " he's been doing this for 30 years and maybe we should leave and go think about it". At this point, my boyfriend left the desk to go ask for another manager and I told George I was no longer speaking to him. I have never been treated so badly. George needs to realize that without me and every other customer.....he doesn't have a job. Frankly I would of fired him if it were my company. Now we're waiting for another manager, and Joe comes in and we have to start the process all over again after telling him how completely disgusted I am with the treatment I received from George. 3 hours after my appointment time, I finally get to see the car .....it is filthy.... dirt and debris everywhere. It's so bad I don't even want to sit in it and there's no gas in it to take it for a test drive. Also the rear passenger matching tire is not on and that needs to be replaced. I'm told it will take an hour to change the tire and to clean and detail the car. This is how they present a car to someone who wants to buy it?? An hour goes by... just 30 more minutes, 15 more minutes.... lie after lie. 2 1/2 hours later my car is "ready". But I look in the car, it's still not completely clean and there's no gas in it. Joe explained to me that the cleaning is subcontracted out, and they have no control over how long it takes for them to do their job. Really? This is the standard that is acceptable and you make excuses for them?? I arrived at 9:30 ready to buy a car..... that car and it is now 3:30. The level of BS that was handed to me that day was ridiculous and insulting? I love a jeep but I will never step foot back into that dealership again other than the required yearly visit through my warranty... and believe me I'm telling everyone and anyone. And here's a suggestion stop eating at the front desk. Nobody wants to come in to buy a car and see you with a mouthful of food. Finally driving home I notice he Stop/Start is not working so I called and talked to Dan. Who told me that it really doesn't save gas and is really hard on the engine, so I shouldn't worry about fixing it. REALLY?? I buy a car that has 360 miles on it....EVERYTHING should work on it. But after all his daughter has a Compass and hers is turned off and I should do the same..... The above is a sugar coated version..... it was a miserable day and experience.......it pains me to the know that I am part of their salary earned that day. Buying a car should not be that miserable .....it shouldn't be miserable at all....... and yes I could of walked away but I've had two Jeeps before and believe in the car. I just I wish I had read the reviews before and gone somewhere else....... the low price was not worth being treated like crap for he most of 6 hours. More

Bad Sales Service Bad sales service experience at Huntington Beach Dodge. I've bought 4 new cars before and I have never experience the largest disappointment as this d Bad sales service experience at Huntington Beach Dodge. I've bought 4 new cars before and I have never experience the largest disappointment as this dealer. I took thee trip to finally come to my senses that it was a waste of time to try to buy a truck advertised in Autotrader by them. On the first trip, the truck didn't have the options I was looking for. The second trip to the dealer, I asked that the truck be brought to the site so I could look at it before starting the paper work and they told me that its not how they do things there. Who buys a truck without seeing it, right? My third trip I was interested in purchasing in another truck listed in Autotrader, but they told me they could sell it. They told me it was missing parts due to a break in. I spoke to the manager and I expressed my disappointment with the whole situation. It almost seems like they have no interest in selling a vehicle, or the adds are just a catch. I called, I emailed very little interest in them returning your calls or emails. I am very disappointed. More

the closer was a bully / demeaning and loud and insulting I drove 100 miles round trip money in pocket and was ready to buy, the salesman was great but the closer was a bully , loud and demanding I was at th I drove 100 miles round trip money in pocket and was ready to buy, the salesman was great but the closer was a bully , loud and demanding I was at this dealership less than an hour and we were about $400.00 dollars a part he could have easily sold me this car but like I said the closer was rude and demeaning …… I would never recommend this dealership to anyone I felt sorry for the salesman the closer lost this deal for him... More