Huntington Beach Chrysler Dodge Jeep RAM

Service department scheduled a appointment with me for 5:30pm when I arrived they told me they could not do a oil change. They sent me emails and even a text confirming. Do not waste your time and gas. Ve 5:30pm when I arrived they told me they could not do a oil change. They sent me emails and even a text confirming. Do not waste your time and gas. Very unprofessional and I will not be going back for any service More

just nowThis was THE worst experience I HAVE EVER had just now This was THE worst experience I HAVE EVER had with a Dealership. Prices are discounted but they force you to purchase a protection package just now This was THE worst experience I HAVE EVER had with a Dealership. Prices are discounted but they force you to purchase a protection package that includes panel identification that was mandated back in 1984 by NHTSA (all vehicles sold in the States must have Vins or identifying marks on all panels to deter theift). What ever the price of the vevicle is they will add $3999.18 to it. Even if ther vehicle is not on the lot. They will try to get you to finance through their bank at 7.4% APR, they will tell you that's the going rate on vehicle loans. I was specifically looking for a certain packag/model and had communicated with other Dealerships and the told me I was crazy if I bought a car from them. After thinking about my entire experience I walked out on them. Glad I did! More

WORST CAR BUYING EXPERIENCE EVER!!!!!!!They sold me a WORST CAR BUYING EXPERIENCE EVER!!!!!!! They sold me a brand new Wrangler that had the auto/start stop warning light on. I asked them to fix it bef WORST CAR BUYING EXPERIENCE EVER!!!!!!! They sold me a brand new Wrangler that had the auto/start stop warning light on. I asked them to fix it before leaving with the vehicle, but I was told "it goes away after driving a bit". 250 miles and 5 days later, my Jeep has now had to be towed TWICE to a dealership near me because the secondary battery, the one responsible for the auto start/stop, is faulty and keeps dying - so the car won't start. I live in an area where personal vehicles are required and they knew this, yet have shown 0 empathy or even a molecule of concern. Their response? "Call roadside assistance". On a 5 day old vehicle?? This is normal?? They have done NOTHING to remedy the situation except have the salesperson send me a half-a$$ed apology email. I will NEVER get a vehicle from here again and I WARN ALL OF YOU TO STAY AWAY!!!!!!!!!!!!!!!! More

Possibly the most unprofessional dealership I’ve encountered. Refused to provide any numbers via email or the phone, was told they would only discuss in person in the dealership Made it to the d encountered. Refused to provide any numbers via email or the phone, was told they would only discuss in person in the dealership Made it to the dealership despite the fact that I don’t live close, only t to be told that they won’t give me any lease figures without running my credit and getting a full approval because “it’s illegal”. Yes I was actually told by their salesmen that it was illegal to procure numbers without a full loan package. I got up and walked out. Ridiculous sales tactics and a massive waste of time. More

Brought my car in on a Friday for an electronic throttle control warning light that had just shown up and caused some driving issues on my way there. I immediately asked for Henry (best service EVER). Sadl control warning light that had just shown up and caused some driving issues on my way there. I immediately asked for Henry (best service EVER). Sadly, he is gone and my stomach sank. I would have left if I had the option. Basically they have this great text option that Henry would keep me updated on my car and respond quickly to my inquiries. It is great when they use it. This experience had absolutely NO responses to my text messages. Attempts to call all went unanswered once transferred to my service tech. Messages both with operator and voicemail went unreturned. I did have a loaner (since it was believed to be a covered issue) so I wasn't too worried about when I got it back but I just wanted to know the status. After 8 days of trying, I basically BEG to speak to ANYONE about the status of my car and magically my tech picks up in 2 rings. I am then told I need two things done which will cost almost $800. (Almost $500 for new spark plugs alone). I ask if it is driveable and go to pick it up the next day. Total days...10! After paying $150 for a diagnostic fee.I received it running (the two women I dealt with this time were amazing.) and immediately drove it to the family mechanic who works on the other cars. He is only about a mile away so I pull up and park. When we get to the car to have them bring it in the shop, the battery is COMPLETELY DEAD! I ended up with MORE issues than when I dropped it. The next day I got a shifter warning when I went to pick it up. It was the battery. It rated ZERO even though they charged it before they were done and moved it out for pickup. That is the LAST TIME I will bring it there. They should have kept Henry. More

DO NOT BUY FROM HERE! Shady deceptive, lying sales people, finance people! Just want to back into your monthly payment amount adding all kinds of extra things without consent...and failing to disclose people, finance people! Just want to back into your monthly payment amount adding all kinds of extra things without consent...and failing to disclose a $4k plus “after market” bull$hit nonsense charge that’s non negotiable and never got a straight answer as to what it was for and was not disclosed. They heavily “discount” to lure you in but sneak nonsense fees back in to their profit margins. Shady practice. Went to LAcdjr dealership today and bought a wrangler with more options for less than the “advertised” price (before the add ons) More

lack of customer service sold me a car with a bad battery, Carlos Bosch will not even acknowledge calls. Left emails, 4 messages with staff who said he was working that day, e sold me a car with a bad battery, Carlos Bosch will not even acknowledge calls. Left emails, 4 messages with staff who said he was working that day, emailed other managers as well. the negative post is for the lack of even returning calls. shop elsewhere. More

Bait and switch, Hidden Charges Dishonest business practices...additional charges above and beyond reasonable, prep.cost. Additional items not included GPS, etch, etc... totaled $4. Dishonest business practices...additional charges above and beyond reasonable, prep.cost. Additional items not included GPS, etch, etc... totaled $4.000 above the stated prices on the website! Dealer would not remove them. None off these things were disclosed and none of these things were asked for. Tacky, completely dishonest and unscrupulous! More

Web price will have $4k added on when you get to dealership. Get ready for a fight, or they will take you to the cleaners! Found a 2018 Ram 2500 4x4 for a great price here while searching on the internet. I l Get ready for a fight, or they will take you to the cleaners! Found a 2018 Ram 2500 4x4 for a great price here while searching on the internet. I live about 6 hours away from Huntington Beach but this price was about $4k cheaper than everywhere else I could find this particular truck. I called the dealer, spoke with a Bryan and confirmed the price. I asked if there would be any surprise add-ons and he promised me that was the price I would get. I told him I was already approved for the loan and he said that was great! My wife and I took the next day off, drove 6 hours, and got a hotel room so we could be at the dealer in the morning. This seemed like a good idea to save $4k. We went inside, asked for Bryan, he wasn't there but there was another nice kid who would be happy to help us. I told them I didn't want to cut Bryan out of his commission, they said no worries, he would still get it. We sat down with new kid. First thing he tells us is there will be an additional $4,000 for Theft Protection GPS, Surface Coating, and Service Contract. (All Optional in final contract, but I was told this is the only way I was getting that internet price.) Additionally, they insisted I used their financing even though I came in with a pre-approved loan. Their loan had an APR that was 3.4% higher than mine. They said I could refinance after 3 months. I said that would cost me three payments of nearly pure interest and they looked at me like I was crazy. I said no way, I didn't ask for or want any of that crap. All I wanted was the price I was promised before I drove 6 hours and rented a hotel room. We fought all day. We left no less than three times. First time I left was because they didn't even have the truck there, I told them I didn't even want to talk to them anymore until they produced the truck so I could test drive it. We went to the beach and walked around with our feet in the ocean until they called us back and said they had the truck. After the test drive the fighting continued. All I wanted was the price I was promised and they told me I was being unreasonable. The manager said "Okay, I can't earn everyone's business", and walked away. We left, they ran us down in the parking lot and said they would come down by $1,750, but I still had to use their financing. I said no, they walked away. We drove off. We got about 5 minutes away and they called. This guy said he was the GM and he didn't want to loose my business because of financing. He said I could use my financing and take off a total of $2,300. We decided this is close enough and we took the deal. I know we could have nickle dimed them down some more, but it was getting late and we still had to drive 6 hours to get home. Now, this may be knit picking, but these guys got me on Yelp for the first time, so here we go... After the the papers were signed, we waited a long time for the truck to be back from detailing. We were walking around the truck and my wife noticed a 2" gash in the paint right on the edge of the front wheel well. I can't believe we didn't notice this before, and we had already signed. (Not really a deal breaker anyway.) I went inside and had the GM come out and look at the gash to see if there was anything they could do. "Sorry man, AS-IS..." and basically walked away. I thought, "Really? Brand new car and I get AS-IS treatment?" Still not a deal breaker, I can fix this anyways. We were waiting some more, they couldn't find the rubber floor mats that were included or the spare key. They never found the mats, said they would be ordered and shipped. While waiting the same GM asked me to leave them a good review on Yelp and I said I would. I hope he didn't mean favorable, cause I would have said no. This was an awful experience. This isn't my first time buying a vehicle, but I have never felt like I was dealing with such a crooked dealership. I left two stars because after a day of fighting and headache, we still got the truck cheaper than I could find it listed anywhere else in a 500 mile web search. If you're up for a fight, got a day to burn, and don't mind walking out a few times to get what you were promised, then you might not mind buying a car here. Just don't travel a long distance and expect them to be upfront about pricing before you get there. All promises are out the window once you sit down with sales person. I doubt I'll ever see those floor mats... More

Best experience ever. Friendly helpful staff who are willing to work with you to get you what you want. The process couldn't haven't gone smoother. Thank you guys! willing to work with you to get you what you want. The process couldn't haven't gone smoother. Thank you guys! More