Huntington Beach Chrysler Dodge Jeep RAM

Web price will have $4k added on when you get to dealership. Get ready for a fight, or they will take you to the cleaners! Found a 2018 Ram 2500 4x4 for a great price here while searching on the internet. I l Get ready for a fight, or they will take you to the cleaners! Found a 2018 Ram 2500 4x4 for a great price here while searching on the internet. I live about 6 hours away from Huntington Beach but this price was about $4k cheaper than everywhere else I could find this particular truck. I called the dealer, spoke with a Bryan and confirmed the price. I asked if there would be any surprise add-ons and he promised me that was the price I would get. I told him I was already approved for the loan and he said that was great! My wife and I took the next day off, drove 6 hours, and got a hotel room so we could be at the dealer in the morning. This seemed like a good idea to save $4k. We went inside, asked for Bryan, he wasn't there but there was another nice kid who would be happy to help us. I told them I didn't want to cut Bryan out of his commission, they said no worries, he would still get it. We sat down with new kid. First thing he tells us is there will be an additional $4,000 for Theft Protection GPS, Surface Coating, and Service Contract. (All Optional in final contract, but I was told this is the only way I was getting that internet price.) Additionally, they insisted I used their financing even though I came in with a pre-approved loan. Their loan had an APR that was 3.4% higher than mine. They said I could refinance after 3 months. I said that would cost me three payments of nearly pure interest and they looked at me like I was crazy. I said no way, I didn't ask for or want any of that crap. All I wanted was the price I was promised before I drove 6 hours and rented a hotel room. We fought all day. We left no less than three times. First time I left was because they didn't even have the truck there, I told them I didn't even want to talk to them anymore until they produced the truck so I could test drive it. We went to the beach and walked around with our feet in the ocean until they called us back and said they had the truck. After the test drive the fighting continued. All I wanted was the price I was promised and they told me I was being unreasonable. The manager said "Okay, I can't earn everyone's business", and walked away. We left, they ran us down in the parking lot and said they would come down by $1,750, but I still had to use their financing. I said no, they walked away. We drove off. We got about 5 minutes away and they called. This guy said he was the GM and he didn't want to loose my business because of financing. He said I could use my financing and take off a total of $2,300. We decided this is close enough and we took the deal. I know we could have nickle dimed them down some more, but it was getting late and we still had to drive 6 hours to get home. Now, this may be knit picking, but these guys got me on Yelp for the first time, so here we go... After the the papers were signed, we waited a long time for the truck to be back from detailing. We were walking around the truck and my wife noticed a 2" gash in the paint right on the edge of the front wheel well. I can't believe we didn't notice this before, and we had already signed. (Not really a deal breaker anyway.) I went inside and had the GM come out and look at the gash to see if there was anything they could do. "Sorry man, AS-IS..." and basically walked away. I thought, "Really? Brand new car and I get AS-IS treatment?" Still not a deal breaker, I can fix this anyways. We were waiting some more, they couldn't find the rubber floor mats that were included or the spare key. They never found the mats, said they would be ordered and shipped. While waiting the same GM asked me to leave them a good review on Yelp and I said I would. I hope he didn't mean favorable, cause I would have said no. This was an awful experience. This isn't my first time buying a vehicle, but I have never felt like I was dealing with such a crooked dealership. I left two stars because after a day of fighting and headache, we still got the truck cheaper than I could find it listed anywhere else in a 500 mile web search. If you're up for a fight, got a day to burn, and don't mind walking out a few times to get what you were promised, then you might not mind buying a car here. Just don't travel a long distance and expect them to be upfront about pricing before you get there. All promises are out the window once you sit down with sales person. I doubt I'll ever see those floor mats... More

Best experience ever. Friendly helpful staff who are willing to work with you to get you what you want. The process couldn't haven't gone smoother. Thank you guys! willing to work with you to get you what you want. The process couldn't haven't gone smoother. Thank you guys! More

Customer service was horrible I would never recommend this dealership They lied to me and would not return my phone calls after purchasing a brand new truck this dealership They lied to me and would not return my phone calls after purchasing a brand new truck More

If You Buy Here, You Get Shaken and Taken 9/5/2019 Steer clear! These guys are con artists. I have purchased many cars over the years. I called ahead of time about a specific car asked th 9/5/2019 Steer clear! These guys are con artists. I have purchased many cars over the years. I called ahead of time about a specific car asked them for their bottom line OTD price, told them exactly when we'd be there, yet the car had to be chased down for 30 minutes. Test drive finished, we were ready to buy the car at the already agreed upon OTD price. xxxxxxx finance guy comes in and suddenly the price is up by over $4000, I told them, as I said before, we weren't interested in financing and wanted to get the paperwork signed for the previously agreed upon price. Finance guy says they can't do that, so we walk. Get a call a few minutes later, again promised if we come back we could have the car for the mutually agreed price. Now a new guy enters the picture and tells me he can sell it for the price listed on the internet, which is about $350 more than the agreed price even before they add all of the additional thousands of dollars of junk they try to force on you. we walked again, right into a reputable sellers store, and bought a the same exact car for less in a nicer color, including the extended warranty. We wasted way too much time at Huntington, getting passed on to several different "managers", I think three in all, not including the finance bloodsucker. Stay away if you care about your money and your sanity. More

refuse to get me a simple quote. worst place ever. Call the dealership because I saw a truck that they were advertising that I was interested in. Talked to one of the salesman on the worst place ever. Call the dealership because I saw a truck that they were advertising that I was interested in. Talked to one of the salesman on the phone, I ask him if he can email me a quote for that truck. I gave him my zip code so they can properly quote me. Then this guy replies that his dealership does not provide quotes. I was like WHAT????? What kind of dealership does not provide quotes? I have never heard that before. I told him if he can put it in writing that he can give me the advertised price on their website plus tax and license I would do the 2 hour drive from northern los angeles to Huntington beach. He keeps telling me I have to come down. I was not going to waste 2 hours of my life driving just to get there for them to bait and switch me. If they don't have anything to hide and that pricing is true, why couldn't they spend 5 minutes if that to write me a formal quote? I guess they did have something to hide if they repeatedly refuse to send me a quote. consumers please beware, this dealership advertises low prices to get people in the door but won't prove it in writing. I will be taking my business elsewhere. More

Con artist lies and illicit salesmen tactics Too bad I had not read the reviews on this dealership well before wasting my time, gas & effort. Just reading the past 30 days of 1 star negative revi Too bad I had not read the reviews on this dealership well before wasting my time, gas & effort. Just reading the past 30 days of 1 star negative reviews sum up allot of how this illegitimate place works. Nothing but lies after lies well before you get into this dealership and then they continue when you arrive with the “Bait & Switch” tactics along with more lies. My opinion is that they need to be investigated & shut down for good. I initially made contact with supposed salesman Androw Mansour on a RAM truck & was told the truck was available. I informed Androw that I lived in Hawaii & that I would be paying cash. He told me that they do not take cash or deposits on vehicles. He also said he worked in finance. I had been conversing with Androw for four days ensuring the truck was available & he confirmed it was. I called Androw on a Sunday & I asked him to please text me by the end of Monday night on the availability of the vehicle. I indicated to him that I would be flying all day & arriving late Monday night & would not be able to receive messages during my flight. I also made sure that he understood that I was driving to the dealership early Tuesday morning from San Diego to Huntington Beach. Androw never contacted me on status and availability on Monday night as he said he would so I called him early morning Tuesday & he enthusiastically said “yes, the truck was still there”. So we started our 77 mile trip all the way to Huntington Beach. We were about 12 miles from the dealership when Androw called & said you’re not going to believe this and that the truck was just sold 10 minutes ago. He said however that there were 2 other trucks available, a Black & White one with the exact same features. Not believing Androw, when I arrived at the dealership I immediately asked for the desk manager whose name is Jock. I inquired about the vehicle status that I came out to see & was told that it had been actually sold the day before. One of the other sales man Andy did a tracker on the truck and located it in Los Angeles. So I told Jock the desk manager that I had driven all the way from San Diego for this truck. Jock replied that they are the #1 sales dealership in the country & vehicles are continuously being sold. So I told him that this is what every dealership says which is a bunch of B.S. I also told him what he didn’t know and that was if the truck indeed had been sold the day before then why would your salesman Androw lie to me just over an hour ago & tell me that the truck was there. Jock’s reply was that he was going to have a talk with Androw. When I asked Jock about the supposed Black & White trucks that Androw said were available, he then directed salesman Andy to look them up. Sure enough there were no trucks that Androw could produce however there were trucks at a higher price. So I asked Andy to get a hold of Androw & ask him where are these supposed trucks that he indicated on the phone that were available. Andy left & later came back & said he cannot find Androw. So I said to call him on his mobile & he said he didn’t have his number. I asked why is it that I have his number & the dealership doesn’t. He couldn’t provide me with an answer only to say that there are no trucks as Androw described however he again had higher priced trucks. I believe the kicker to this whole scheme is that Androw & Andy are one in the same person who is trying to cover up his own lies & mistakes. So now it seems obvious that I too are another victim of being lured into this dealership by their false advertised pricing, con artist lies and illicit salesmen tactics all while at my own expense. The good news however is that I did purchase a truck at Dave Smith Motors in Idaho. They literally are one of the highest volume dealerships in the nation with thousands of vehicles and availability to choose from. They don’t lie, are honest and pricing is unbeatable. More

Pointless waste of time Horrible experience here. Sat in the waiting room for four and a half hours for an oil change and rotation and for them to tell me the radio on my Jee Horrible experience here. Sat in the waiting room for four and a half hours for an oil change and rotation and for them to tell me the radio on my Jeep was broken, which I knew going in. $210, a wasted day, and a still non-functioning radio. I'll never go back. More

The most Classless Dealership in So Cal! If there was an option for negative stars i'd put -5 and beyond. This dealership is filled with a bunch of classless employees starting with the per If there was an option for negative stars i'd put -5 and beyond. This dealership is filled with a bunch of classless employees starting with the person who answers phone calls to the sales reps and even more so, management! For 2 days i was trying to purchase a vehicle without even haggling the price of the vehicle. They would not send me a written quote, they insisted i come in. Once they found out i was going to purchase cash nobody wanted to talk to me i called every hour to try to talk to management, they were always "busy" and for 2 days i never received a call. I was told they do not take personal checks or cashiers checks by a sale rep and that i would have to finance through their bank and payoff loan after first month! I finally got through to another sales rep that said to just come down and within an hour and a half i was there. I walked in and they were slow i mean nobody there and it literally took 5 mins for someone to ask me if I've been helped! So much for the "busy managers" that couldn't return my phone call! Anyhow, i told them the car i wanted to see and they said "they sold it 40 minutes ago to a sister dealership"! Then i asked what dealership and that i'll go there to buy it. They replied "they sold it to some family". This place is a joke! If you have any experience buying cars and they cant sway you, you will be ignored and god forbid you want to buy cash and move a car that has been sitting on their lot for 100 days! Usually they do all the calling if you enquirer about a vehicle but as soon as they saw cash coming, i was calling them and all i received was crickets from this dealership! I took off work drove in traffic for an hour lost time with my family just to get there and find out I've been lied to! THIS PLACE IS A JOKE! FOR YOUR OWN GOOD STAY AWAY! THERE ARE PLENTY OF CLASS ACT DEALERSHIPS OUT THERE AND THIS ONE IS NOT ONE OF THEM! THE CULTURE BEING TAUGHT THERE IS HORRENDOUS!!!! Oh and by the way, the car that they "sold" is still up for sale on the website! Bunch of Bozo's ! More

ITS THE TOP #1 DEALER THANKS TO EVERYONE AT H/B JEEP👍🏻 I WANT TO SAY THANK YOU TO MAIRA WHO WAS MY SALESMAN PERSON THANK YOU FOR ALL THE HELP I APRECIATE IT AND ALSO CHIS AND ALL THE GUYS AND THE FAMILY A I WANT TO SAY THANK YOU TO MAIRA WHO WAS MY SALESMAN PERSON THANK YOU FOR ALL THE HELP I APRECIATE IT AND ALSO CHIS AND ALL THE GUYS AND THE FAMILY AT H-B JEEP FOR BEING A GREATE AND TOP NUMBER 1 DEALER AND FOR HELPING ME GETTING MY VEHICLE GREATE CUSTOMER SERVICE GREATE PEOPLE THAT WANT TO HELP U AND THAT WILL GET U TO DRIVE THE CAR OF UR DREAMS AND TAKE WITH YOU HOME THANK YOU GUYS I APRECIATE IT AND THANK YOU MIRAGH FOR BEING A GREAT AND HELPFUL SALESMAN PERSON SO IF ANYBODY OUT THEIR WANT TO GET A NEW VEHICLE COME CHECK OUT H/B CHRYSLER JEEP RAM THEY WILL HELP YOU 100% NOT LIKE OTHER DEALERS THAT DONT HELP OUT I GIVE THEM A 10🌟?RATING THANK YOU H/B AND THANK YOU TO EVERYBODY AT HUNTING BEACH JEEP CHRYSLER RAM THEY ARE A GREATE HELPFUL DEALER🌟👌🏻👌🏻👌🏻😎🍅👻 More

Bogus Charges were made up for chip and Paint touch up They dropped a Surprise fee of $ 2,800.00 at the last minute saying all their vehicles are sold with a Low jack service and paint touch up ,and refuse They dropped a Surprise fee of $ 2,800.00 at the last minute saying all their vehicles are sold with a Low jack service and paint touch up ,and refused to want to remove the fee, After 2 hrs of testdrive and paper work they opted to advise of this Mandatory fee , 0 Star Rating More