Huntington Beach Chrysler Dodge Jeep RAM

Possibly the most unprofessional dealership I’ve encountered. Refused to provide any numbers via email or the phone, was told they would only discuss in person in the dealership Made it to the d encountered. Refused to provide any numbers via email or the phone, was told they would only discuss in person in the dealership Made it to the dealership despite the fact that I don’t live close, only t to be told that they won’t give me any lease figures without running my credit and getting a full approval because “it’s illegal”. Yes I was actually told by their salesmen that it was illegal to procure numbers without a full loan package. I got up and walked out. Ridiculous sales tactics and a massive waste of time. More

Brought my car in on a Friday for an electronic throttle control warning light that had just shown up and caused some driving issues on my way there. I immediately asked for Henry (best service EVER). Sadl control warning light that had just shown up and caused some driving issues on my way there. I immediately asked for Henry (best service EVER). Sadly, he is gone and my stomach sank. I would have left if I had the option. Basically they have this great text option that Henry would keep me updated on my car and respond quickly to my inquiries. It is great when they use it. This experience had absolutely NO responses to my text messages. Attempts to call all went unanswered once transferred to my service tech. Messages both with operator and voicemail went unreturned. I did have a loaner (since it was believed to be a covered issue) so I wasn't too worried about when I got it back but I just wanted to know the status. After 8 days of trying, I basically BEG to speak to ANYONE about the status of my car and magically my tech picks up in 2 rings. I am then told I need two things done which will cost almost $800. (Almost $500 for new spark plugs alone). I ask if it is driveable and go to pick it up the next day. Total days...10! After paying $150 for a diagnostic fee.I received it running (the two women I dealt with this time were amazing.) and immediately drove it to the family mechanic who works on the other cars. He is only about a mile away so I pull up and park. When we get to the car to have them bring it in the shop, the battery is COMPLETELY DEAD! I ended up with MORE issues than when I dropped it. The next day I got a shifter warning when I went to pick it up. It was the battery. It rated ZERO even though they charged it before they were done and moved it out for pickup. That is the LAST TIME I will bring it there. They should have kept Henry. More

DO NOT BUY FROM HERE! Shady deceptive, lying sales people, finance people! Just want to back into your monthly payment amount adding all kinds of extra things without consent...and failing to disclose people, finance people! Just want to back into your monthly payment amount adding all kinds of extra things without consent...and failing to disclose a $4k plus “after market” bull$hit nonsense charge that’s non negotiable and never got a straight answer as to what it was for and was not disclosed. They heavily “discount” to lure you in but sneak nonsense fees back in to their profit margins. Shady practice. Went to LAcdjr dealership today and bought a wrangler with more options for less than the “advertised” price (before the add ons) More

lack of customer service sold me a car with a bad battery, Carlos Bosch will not even acknowledge calls. Left emails, 4 messages with staff who said he was working that day, e sold me a car with a bad battery, Carlos Bosch will not even acknowledge calls. Left emails, 4 messages with staff who said he was working that day, emailed other managers as well. the negative post is for the lack of even returning calls. shop elsewhere. More

Bait and switch, Hidden Charges Dishonest business practices...additional charges above and beyond reasonable, prep.cost. Additional items not included GPS, etch, etc... totaled $4. Dishonest business practices...additional charges above and beyond reasonable, prep.cost. Additional items not included GPS, etch, etc... totaled $4.000 above the stated prices on the website! Dealer would not remove them. None off these things were disclosed and none of these things were asked for. Tacky, completely dishonest and unscrupulous! More

Web price will have $4k added on when you get to dealership. Get ready for a fight, or they will take you to the cleaners! Found a 2018 Ram 2500 4x4 for a great price here while searching on the internet. I l Get ready for a fight, or they will take you to the cleaners! Found a 2018 Ram 2500 4x4 for a great price here while searching on the internet. I live about 6 hours away from Huntington Beach but this price was about $4k cheaper than everywhere else I could find this particular truck. I called the dealer, spoke with a Bryan and confirmed the price. I asked if there would be any surprise add-ons and he promised me that was the price I would get. I told him I was already approved for the loan and he said that was great! My wife and I took the next day off, drove 6 hours, and got a hotel room so we could be at the dealer in the morning. This seemed like a good idea to save $4k. We went inside, asked for Bryan, he wasn't there but there was another nice kid who would be happy to help us. I told them I didn't want to cut Bryan out of his commission, they said no worries, he would still get it. We sat down with new kid. First thing he tells us is there will be an additional $4,000 for Theft Protection GPS, Surface Coating, and Service Contract. (All Optional in final contract, but I was told this is the only way I was getting that internet price.) Additionally, they insisted I used their financing even though I came in with a pre-approved loan. Their loan had an APR that was 3.4% higher than mine. They said I could refinance after 3 months. I said that would cost me three payments of nearly pure interest and they looked at me like I was crazy. I said no way, I didn't ask for or want any of that crap. All I wanted was the price I was promised before I drove 6 hours and rented a hotel room. We fought all day. We left no less than three times. First time I left was because they didn't even have the truck there, I told them I didn't even want to talk to them anymore until they produced the truck so I could test drive it. We went to the beach and walked around with our feet in the ocean until they called us back and said they had the truck. After the test drive the fighting continued. All I wanted was the price I was promised and they told me I was being unreasonable. The manager said "Okay, I can't earn everyone's business", and walked away. We left, they ran us down in the parking lot and said they would come down by $1,750, but I still had to use their financing. I said no, they walked away. We drove off. We got about 5 minutes away and they called. This guy said he was the GM and he didn't want to loose my business because of financing. He said I could use my financing and take off a total of $2,300. We decided this is close enough and we took the deal. I know we could have nickle dimed them down some more, but it was getting late and we still had to drive 6 hours to get home. Now, this may be knit picking, but these guys got me on Yelp for the first time, so here we go... After the the papers were signed, we waited a long time for the truck to be back from detailing. We were walking around the truck and my wife noticed a 2" gash in the paint right on the edge of the front wheel well. I can't believe we didn't notice this before, and we had already signed. (Not really a deal breaker anyway.) I went inside and had the GM come out and look at the gash to see if there was anything they could do. "Sorry man, AS-IS..." and basically walked away. I thought, "Really? Brand new car and I get AS-IS treatment?" Still not a deal breaker, I can fix this anyways. We were waiting some more, they couldn't find the rubber floor mats that were included or the spare key. They never found the mats, said they would be ordered and shipped. While waiting the same GM asked me to leave them a good review on Yelp and I said I would. I hope he didn't mean favorable, cause I would have said no. This was an awful experience. This isn't my first time buying a vehicle, but I have never felt like I was dealing with such a crooked dealership. I left two stars because after a day of fighting and headache, we still got the truck cheaper than I could find it listed anywhere else in a 500 mile web search. If you're up for a fight, got a day to burn, and don't mind walking out a few times to get what you were promised, then you might not mind buying a car here. Just don't travel a long distance and expect them to be upfront about pricing before you get there. All promises are out the window once you sit down with sales person. I doubt I'll ever see those floor mats... More

Best experience ever. Friendly helpful staff who are willing to work with you to get you what you want. The process couldn't haven't gone smoother. Thank you guys! willing to work with you to get you what you want. The process couldn't haven't gone smoother. Thank you guys! More

Customer service was horrible I would never recommend this dealership They lied to me and would not return my phone calls after purchasing a brand new truck this dealership They lied to me and would not return my phone calls after purchasing a brand new truck More

If You Buy Here, You Get Shaken and Taken 9/5/2019 Steer clear! These guys are con artists. I have purchased many cars over the years. I called ahead of time about a specific car asked th 9/5/2019 Steer clear! These guys are con artists. I have purchased many cars over the years. I called ahead of time about a specific car asked them for their bottom line OTD price, told them exactly when we'd be there, yet the car had to be chased down for 30 minutes. Test drive finished, we were ready to buy the car at the already agreed upon OTD price. xxxxxxx finance guy comes in and suddenly the price is up by over $4000, I told them, as I said before, we weren't interested in financing and wanted to get the paperwork signed for the previously agreed upon price. Finance guy says they can't do that, so we walk. Get a call a few minutes later, again promised if we come back we could have the car for the mutually agreed price. Now a new guy enters the picture and tells me he can sell it for the price listed on the internet, which is about $350 more than the agreed price even before they add all of the additional thousands of dollars of junk they try to force on you. we walked again, right into a reputable sellers store, and bought a the same exact car for less in a nicer color, including the extended warranty. We wasted way too much time at Huntington, getting passed on to several different "managers", I think three in all, not including the finance bloodsucker. Stay away if you care about your money and your sanity. More

refuse to get me a simple quote. worst place ever. Call the dealership because I saw a truck that they were advertising that I was interested in. Talked to one of the salesman on the worst place ever. Call the dealership because I saw a truck that they were advertising that I was interested in. Talked to one of the salesman on the phone, I ask him if he can email me a quote for that truck. I gave him my zip code so they can properly quote me. Then this guy replies that his dealership does not provide quotes. I was like WHAT????? What kind of dealership does not provide quotes? I have never heard that before. I told him if he can put it in writing that he can give me the advertised price on their website plus tax and license I would do the 2 hour drive from northern los angeles to Huntington beach. He keeps telling me I have to come down. I was not going to waste 2 hours of my life driving just to get there for them to bait and switch me. If they don't have anything to hide and that pricing is true, why couldn't they spend 5 minutes if that to write me a formal quote? I guess they did have something to hide if they repeatedly refuse to send me a quote. consumers please beware, this dealership advertises low prices to get people in the door but won't prove it in writing. I will be taking my business elsewhere. More