Huntington Beach Chrysler Dodge Jeep RAM

False Advertising again. They won't give you the price over the phone. They want you to drive (80 miles in my case), and then they drop the mandatory (4-5k) upcharges again. They won't give you the price over the phone. They want you to drive (80 miles in my case), and then they drop the mandatory (4-5k) upcharges on you. So bad. Where is the honor? You put up a certain price, then you waste people's time. The same is true of their affiliate dealership Russel Westbrook in Van Nuys. More

These guys are shysters! The used guys are a bunch of shysters. Jacked us around for 3 days on a used car. Finally got to the final appointment. Had us sit around for 1.5 hour The used guys are a bunch of shysters. Jacked us around for 3 days on a used car. Finally got to the final appointment. Had us sit around for 1.5 hours, then told us it would be a couple more hours due limited staff. Told them we were going to get something to eat and call me when they were ready. When we got back an hour later, they claimed they sold the car. Never do business with these guys...truly fortify the slimy, used car salesman persona. More

Stay away from this place! **UPDATE** I hate to do this, but they (HB Chrysler Dodge Jeep RAM) got me. If it sounds too good to be true, with this dealership it probably is... **UPDATE** I hate to do this, but they (HB Chrysler Dodge Jeep RAM) got me. If it sounds too good to be true, with this dealership it probably is... I thought I wasn't getting scammed, but they just waited a week to start twisting everything around. First, was the chip in the windshield that they told me would get taken care of and replaced. A month later, it still hasnt been taken care of. Then I was given a copy of a clean Carfax, but I got home that night and noticed a basketball size dent in my bumper. I did not hit anything, and after telling the dealer about it, they reviewed their security footage and I was told they are "not required to disclose damages unless they are a safety concern." And that's not all... A few weeks later, I was called back in for a better deal with a better bank and I need to come in to sign the papers or I'd lose my loan. I thought my current loan was decent, but better? Ok, I didn't think I was lied to yet, of course I'll come sign for a better deal. I get into financing and this time it's a paper contract (the first time it was all electronic and I was given a USB with all the files.) The finance manager has every paper stacked on top of one another covering the tops of the pages and only exposing the signature lines because "the documents are all the same as before, only the finance company changed and we got you a better APR and monthly payment." My original contract: 17.63% APR $368 monthly My "better deal" contract: 22.89% APR $428.67 monthly I purchased the truck for $11,500 and brought enough to pay off the truck that day. The finance manager told me if I want to build my credit get financing and just put money down. So I put $6,000 down in cash and was led to believe (all the way through driving off the lot) my financing was only for $5,500 +tax and license. I bought my first new truck from this place 20 years ago and I remember how comfortable and confident I was with all the decisions being made. It was the best vehicle purchase I ever made. When I went back to buy another truck last month, they gave me that feeling all over again. However, Huntington Beach Chrysler Dodge Jeep RAM aka Surf City Auto is not a dealership to be trusted. It's full of con-artists, cheats, and the epitome of used car salesmen. Original post: Let me start by saying this dealership has restored my faith in used car salesmen (at least the ones at Huntington Beach Chrysler Dodge Jeep RAM.) I was greeted by Victor, he was friendly and knowledgeable. I told him what I wanted, what I was spending and he found a truck better and still in my price range. Then I met Johnny and he was very straightforward, a "no BS" type of guy. There were no up sales, no "bait and hook", just a straight forward professionally ran business. I definitely recommend and will refer business to these guys anytime I can. A million thanks to Victor and Johnny and the guys at Huntington Beach Chrysler Dodge Jeep RAM! More

Very kind and helpful. Didn’t plan to buy a new car. But left the dealer with what I’ve been wanting at a price I am happy with. Thank you very much for all your kindness time and help. I have already share left the dealer with what I’ve been wanting at a price I am happy with. Thank you very much for all your kindness time and help. I have already shared my experience with family and friends and will continue to rave about you all. Sincere Thanks.... Katie More

Sales Bad, Service Great It started as a ugly experience where the price posted on the Internet was increased significantly with a number of unwanted additions. The salesman ( It started as a ugly experience where the price posted on the Internet was increased significantly with a number of unwanted additions. The salesman (Teo) handed me a brochure with four additional dealer installed items then handed me off to the sales manager who pressured me in to taking the deal or else. These included a list of useless and unwanted items (including a GPS tracking system) for thousands of dollars for all of them. I responded by threatening to not pay additional for the additions. When he said no I started to walk out the door. I got as far as the door when the sales manager decided it would be better to take my offer of the original Internet price than lose the sale. Then after the negotiating and getting ready to sign the deal they let me know I had to finance the deal through their bank. I already had the cash and financing through my bank if I needed it-it didn't matter. The sales manager told me the deal was off unless I financed through their bank, I had no choice. I told him that I would pay off the loan before the first payment. He asked that I wait three months or they would not get their kickback from the bank. The service was great. I got home and found that the sales person had not provided any training, did not go over the features and failed to provide an inspection before I left. The vehicle was missing the tool kit and one of the fenders had a number of scratches. I worked with the service department and they sent me the tool kit and new fender that I'll have a local dealer install. Do not go to this dealer unless you are prepared to be firm and do not accept the unnecessary dealer add ons. Be firm, you may want to take an attorney with you to negotiate. More

Horrible dealership. They ran my credit without my consent! I wanted an out the door price on a vehicle I was interested in and I was already approved for my OWN financing. I said if they numbers do n consent! I wanted an out the door price on a vehicle I was interested in and I was already approved for my OWN financing. I said if they numbers do not work for what I am approved for I am not interested. They called up my credit union and requested an extension of a loan amount without even asking me and called me up saying “your approved when you gonna come get this car!?” They were absolutely unprofessional and rude. They had no authorization to go to my finance company and request an extension without my approval. Then when I got upset asking why would he think that’s ok, he hangs up on me. STEER CLEAR FROM THIS DEALER. More

Bad experience with a guy from office and the vendor oscar, I feel like they discriminate to me and my wife but I think nothing is going to happen oscar, I feel like they discriminate to me and my wife but I think nothing is going to happen More

Worst and most bizarre experience ever. This dealer is absolutely practicing some of the worst deceptive sales methods around. After reviewing some of the posts here, it appears to be something that has b absolutely practicing some of the worst deceptive sales methods around. After reviewing some of the posts here, it appears to be something that has become common over the last 6 months or so. I'm guessing there is new management in place but there is definitely some bad apples working there. Basically they've institutionalized a practice of luring you into the dealer with deceptively low advertised internet prices and then make up for the low price with add-on warranty packages or low ball trade in values. All dealers do this to some extent but this place seems to take pride in screwing the customer. When the sales manager realized he wasn't going to make the necessary margin on me he pulled the deal - and this is after we verbally agreed to an "out the door" price. Avoid this place at all costs or make sure you don't fall for the tricks. I wasted about five hours of my life in this joke of a dealership and would never wish the same experience on anyone else. More

Wrong information and Crappy trucks Wrong information provided to my father 72 year old. Took advantage of him listing a 2019 Ram 1500 for $38k and selling it to him for $52k, and to top Wrong information provided to my father 72 year old. Took advantage of him listing a 2019 Ram 1500 for $38k and selling it to him for $52k, and to top it off vehicle has aftermarket equipment that makes the truck to shut down when driving 70 miles per hour, Chrysler refuses to work on vehicle do to this aftermarket equipment that was not told to my father that was in the truck. PLEASE DO NOT BUY HERE More

Worst experience ever Went to purchase a challenger advertised at 16500 from 29500.. great deal right? WRONG. They lure you in with a cheap advertised price then try to hit Went to purchase a challenger advertised at 16500 from 29500.. great deal right? WRONG. They lure you in with a cheap advertised price then try to hit you with a added 4000 dealer added protection plan, screw with the financing and try to charge you full price and then wonder why you don’t want to sign. This place is a joke...buyers stay away, read all the reviews, they are not lying.. there are more honest dealerships than this one. And don’t forget their reply will be We sell more than 11000 cars at advertised price yearly. BS. STAY AWAY.. More