Huntington Beach Chrysler Dodge Jeep RAM

Untrustworthy and Poor Communication We recently had a very disappointing experience with HB while trying to purchase a used vehicle. We had been in touch with a salesman named Mike about a car we were a very disappointing experience with HB while trying to purchase a used vehicle. We had been in touch with a salesman named Mike about a car we were seriously interested in and were planning to pay cash for. Since we live several hours away, I called ahead to let him know we were on our way. He said, “Great, I’ll move it out, wash it, and charge it since you’re coming a long way.” When we arrived, none of that had been done. Still, we brushed it off thinking they might have been busy. We checked out the car and initially liked it, but when we started it, the A/C didn’t work. We checked the fuse—no issue there. We told the salesman we couldn’t buy the car if the A/C didn’t work. He suggested we do the paperwork and he’d include a due bill so we could pick the car up later after it was fixed. Instead, we offered a reasonable alternative: fix the A/C, and we’d return with cash to buy it. That’s when things went south. Mike said the price would go up because the broken A/C “wasn’t reflected in the ad.” I pointed out that the ad clearly said the car had A/C. We left. About 15 minutes later, a manager called to follow up and simply repeated what Mike had already said. I told my husband I was no longer comfortable buying the car, but he still liked it. The next day, I heard from two different managers—one by phone, the other by text. The one on the phone asked about the issue, and I explained our disappointment. He asked if we’d still be interested if it were fixed. I said yes, but he needed to call my husband. He said he would. The manager who texted also promised to call. Neither of them ever followed through. This experience left us feeling misled and undervalued as potential customers. Poor follow-through, unclear pricing, and broken promises are major red flags. I would not trust this dealership and would not recommend them to others. More

Dishonest Bait-and-Switch Tactics I called this Jeep dealership to inquire about a used car they had advertised. I was told over the phone that the vehicle was still available, so I made the trip to see dealership to inquire about a used car they had advertised. I was told over the phone that the vehicle was still available, so I made the trip to see it in person. When I arrived, I found out the car had actually been sold two days earlier. This was not just a one-off mistake—while I was there, I met other customers who were told the same thing about different vehicles. It's clear they’re using these ads just to lure people in and try to push other cars instead. This kind of dishonest practice is incredibly frustrating and a waste of time. If you're considering visiting this dealership, be very cautious and don't trust what they say over the phone. More

Instead of anticipated phone call from finance, we were told car was no longer available. Frame damage or wiring issue, we were told both. This was a day after the inspection. Bottom line, car was sold told car was no longer available. Frame damage or wiring issue, we were told both. This was a day after the inspection. Bottom line, car was sold out from under us, we were lied to and all General Manager Mike could say was 'sorry we did not communicate correctly'. Absolute absurd experience. Cannot believe how inept this dealership is, top to bottom. Ridiculous! Only you can make yourself average Mike. Please decide to do better! More

Staff was courteous and they answered all my questions. It was a pleasure doing business with them. It was a pleasure doing business with them. More

Great service and friendly attitude with costumers! And helpful , will definitely come again , Luis Aguirre 👍 And helpful , will definitely come again , Luis Aguirre 👍 More

From the moment we walked on the lot, we felt welcomed. All of the staff we encountered with were friendly and attentive to our needs. We knew which vehicle we wanted to purchase and they were able to hav All of the staff we encountered with were friendly and attentive to our needs. We knew which vehicle we wanted to purchase and they were able to have it ready to take home in a timely manner. The entire process was smooth and stress-free from sales to financing the car. More

Kash was amazing. Kept us taken care of throughout the whole process. Ask for him. Kept us taken care of throughout the whole process. Ask for him. More

Juan Iturbe was exceptionally professional, helpful the staff worked with us to give us the best possible deal and felt very appreciated. Great experience. staff worked with us to give us the best possible deal and felt very appreciated. Great experience. More

I also had a bad experience. They will not sale the used cars at the advertised price. I had to either add unwanted stuff or finance the car to get it. Wasted my time. I even They will not sale the used cars at the advertised price. I had to either add unwanted stuff or finance the car to get it. Wasted my time. I even started off saying my intentions and the guy implied the had to sale at advertised price. All lies, the management wants to make money. More

I give 5 starts for the best customer service. I came in yesterday 06/15/25 looking for the right car & to be affordable. I met Tony Flores who help me out, He had great communication excellent cu I came in yesterday 06/15/25 looking for the right car & to be affordable. I met Tony Flores who help me out, He had great communication excellent customer service showed me around lot. Left with a white 2024 Honda Accord Hybrid I definitely recommend it any one who’s looking for a car come in and ask for Tony Flores he could help you GUARANTEE!!! More