Huntington Beach Chrysler Dodge Jeep RAM

BEWARE! !! I ordered a car back in December. Was given a Price Order Confirmation. When I asked about the actual price, I was told all you gotta do is wai !! I ordered a car back in December. Was given a Price Order Confirmation. When I asked about the actual price, I was told all you gotta do is wait. A week later I was contacted and told I need to place a deposit. I paid a deposit and saw that my POC had gone up due to Ram raising prices. Again I asked about the actual price, again I was told won't know til it shows up. 9 weeks go by waiting on my order. With the VIN I was able to track where my truck was in the process. Each time I asked the dealer about the status, I was given very vague answers, fortunately I already had the answers. This should have been a red flag about how customer service was going to go. 6 days before the truck shows up, the dealer finally wants to discuss pricing. Sticker Price + $10,000 Market Adjustment + $4500 Dealer "Premium Package" in addition to normal taxes and fees. At no time was I notified of the $15000 over sticker, nor was any of that disclosed. I was told that the price would probably come down when the vehicle was delivered. The vehicle showed up and I was asked to come in and finalize the deal. When I arrived the vehicle hadn't been through the Pre Delivery Inspection, nor had any of the Dealer's "Premium Package" been installed. We finally started talking numbers, and they wouldn't budge from Sticker + $4500 Premium Package, although they lowered the Market Adjustment to $5000. They wanted me to pay over MSRP/Sticker. Sorry, but depreciation on vehicles happens and I refuse to be upside down before I even sign the contract. They were all too happy to refund my deposit and I walked. When I told them what the dealer down the street was offering, they said "no dealer is going to make that deal. They will do just like we did and add $10,000 to the price at the end". Pretty much admitting to the shady sales tactics. Plus now they have a vehicle on the lot that they would not have been able to get by ordering through proper channels. They have been reported to Ram for deceptive sales practices. If you must purchase/order a vehicle here.....make sure you get a signed sales order with a price. More

Absolutely the best experience buying my car at this dealership and give my highest recommendation. dealership and give my highest recommendation. More

Great experienced with when purchasing the truck with Lex. Highly recommend. Thank you for a great buying experience. Lex. Highly recommend. Thank you for a great buying experience. More

Franco was a really great customer service and and professional I would recommend this dealer five star professional I would recommend this dealer five star More

OMG! Drew needs a promotion like yesterday! He literally walked me through the smoothest car buying process of all time. There’s no way this kid only knows how to sale cars! He doesn’t just sale the dream, walked me through the smoothest car buying process of all time. There’s no way this kid only knows how to sale cars! He doesn’t just sale the dream, he brings it to reality! 💎 so grateful More

I was in the HBDodge service department and left my car there for three days to find out they replaced my key fob that was working fine and replaced a sensor that was not the problem I came in for. I’ve ne there for three days to find out they replaced my key fob that was working fine and replaced a sensor that was not the problem I came in for. I’ve never been so ripped of in my life and how I was treated was a joke. I will never go to that dealership again especially the service department. Thanks for being an xxx Vic. It was a pleasure to write this review. More

Good smooth transaction. Juan Medina was a great salesman to deal with. He did a great job. to deal with. He did a great job. More

Very happy friendly and amazing crew. Best dealership I Very happy friendly and amazing crew. Best dealership I have ever been to. Thank you Very happy friendly and amazing crew. Best dealership I have ever been to. Thank you More

Francisco Flores was great and made my car buying experience easy. Would recommend him to my friends. Overall great experience. experience easy. Would recommend him to my friends. Overall great experience. More

I had a huge disappointment at this location. I was in contact with a salesman named Marco Garcia located in the “New Vehicles Lot”. We spoke over the phone as i kept getting calls from the Dealership aft contact with a salesman named Marco Garcia located in the “New Vehicles Lot”. We spoke over the phone as i kept getting calls from the Dealership after calling in for a question. according to the automated phone the calls stay recorded so i hope upper management goes back a looks into this. I spoke to Marco on Monday January 10th 2022 around 5:40 to 6:30pm can’t recall an exact time. I shared with Marco what i was looking for and told him i was looking into trading in my Jeep Compass for a Grand Cherokee but i was more concerned about the monthly payments. I was clear with him I didn’t want to waste his time and i didnt want to waste mine i wanted clear answers. Like “no its not possible or yes its possible” due to me living 1 hr away and also me working a 10 hr shift Monday thru Friday. Marco asked what monthly payment i was looking for and I shared with him the amount. Marco gave me a monthly price for a new 2022 grand Cherokee and I declined due to it being an outrageous number for me. He asked how did i feel about a used grand Cherokee and i agreed into a 2019 grans Cherokee he offered and even texted me images of the vehicle. I saw the vehicle and instantly loved the car i told him it was perfect but again i brought up the monthly payment since if was my biggest concern he said he can do $540 a month with 0 down. This was a conversation over the phone since i live 1 hr away. Marco viewed my credit score over the phone since i did advise him i didnt want to go througg traffic after a long day of work if i wasnt going to get what i was promised. He once again assured me said “yes i can make it happen forsure with 540 a month 0 down i have a bank approval come get the car now” “this is a today offer we close at 9pm if you make it here before i can make it happen”, reminder it was 6:30ish. I reassured with him what he had promised and reassured and agreed he was forsure going to make it happen if i went right there and then. I made it down to Huntington Beach in 55 mins after 10 hrs of work for me to get to the location to have him reassign me to a guy name Franco at the “Used car Lot” across the street where Marco was at. I gave Franco an opportunity thinking I would get what Marco promised over the phone. Franco took me on a test drive on the same vehicle Marco Showed me. I completely agreed to the car it was perfect. When it came to sitting inside and talking about pricing they mentioned the car was 29,000 USED! And got asked for 950 monthly payment!!! Waaaayy off of what Marco promised. Then Franco’s manager jumped in I didn’t get his name unfortunately. He said “let me help you” “850” I still disagreed and explained to him Marco agreed to 540 a month! They look at me like i was a fool. I called Marco and completely gave me the turn around and kept repeating every 5 mins “im on my way” and never arrived to the lot he directed me to. This is where my frustration kicked in. They said 84 month with 850 a month on a USED 2019! 🤦🏻‍♀️ I was VERY disappointed with Marco first thing i told him over the phone I didnt Want to waste time and the first thing he did. Franco and his manager explained they are 2 different lots and they worked different. Why did Marco not explain this to begin with??? Why did Marco promise the deal I wanted??? He fooled me! Wasted my time! LIED TO ME!!! Extremely Unprofessional. Marco offered free gas to my vehicle for the inconvenience after me going back to confront him about his lies to the lot he was located ln. i didnt drive 1hr for free gas! I went to get the deal he promised! Why lie to your customers? Is this how they are trained to lie and get them to go fooled? Seriously upper management listen to the recorded call i had with Marco Garcia! This isn’t professional at all! More