Huntington Beach Chrysler Dodge Jeep RAM

Service writer was incompetent - he could not read the diagnosis from the work order and quoted me a price of just under $700.00 to replace the clutch cable, which was actually a transmission cable on the diagnosis from the work order and quoted me a price of just under $700.00 to replace the clutch cable, which was actually a transmission cable on the Tech's diagnosis sheet, on my PT Cruiser. I removed my car before paying that much for an unnecessary part as the clutch worked fine when I took the car in. More

BEWARE! I had such high hopes for this dealership. BEWARE! I had such high hopes for this dealership. Nice website, responded to my e-mail inquiry, etc, etc. Not so! Came on the lot with a 2002 BEWARE! I had such high hopes for this dealership. Nice website, responded to my e-mail inquiry, etc, etc. Not so! Came on the lot with a 2002 Range Rover ready to trade. My buddy and I got onto the lot where two saleman actually saw us and turned the other way. We were to meet a salesman who does their internet sales who I can only describe as a scrawney pale Martin Short look-a-like with too much mouse in his hair making him look like "The Heat Miser" from that old Christmas show. But I digress. We came in our casual t-shirt and jeans and they treated us like dirt which is funny because we both work in the film industry (Director and Photographer respectively) and I plan on telling everyone I know to stay away from this dealership. Simply rude and they assumed we were dumb enough to fall for their "very slick" sales techniques. Tried to sell us a car with a damaged front and rear and all they said was "so do you want to buy it?" Yeah buddy, I want to by your damaged goods and pay WAY over Blue Book. They forget they're selling a Jeep, not a Lexus. The Internet sales guy didn't even take the time to show us the car. He pawned us off to what I can only describe as "Cousin It's" moronic brother who kept calling us "bro' and drilled me with so many questions that I finally had to tell him to be quiet so I could listen to the "clicking sound" the car made as I drove it. When i wanted to see any other inventory, they took us "out back" and showed us a Grand Cherokee that was not only filthy but looked like it had been caught in a flood. I laughed until my buddy pointed to the License Plate on the car and it was from "Louisiana". Katrina Salvage anyone? I have to say, once we were going to walk off the lot, the "original" sales guy ran out and tried to wheel and deal, but by then I was so disgusted we politely excused ourselves and left. Later we looked at each other and thought, here was a great example of why car dealers get such a bad rap. The type of place that makes you want to take a shower afterwards. I understand people have to make a living and people need to sell, but you don't have to be a jerk about it. There are too many other dealerships that you don't have to subject yourself to the indignity of one like Huntington Beach Jeep. Yeah guys, your "xxxxxx in the Trunk" logo fits you perfectly! I just want to warn others who may think this place looks great on the surface as I did, only to be thoroughly disappointed. More

I went to this dealership last year, in order to start shopping around for a PT Cruiser. I had told them what I was willing to pay, we talked about monthly figures--and they said they would shop a loan fo shopping around for a PT Cruiser. I had told them what I was willing to pay, we talked about monthly figures--and they said they would shop a loan for me and then we could discuss the final costs. I made it clear that I was NOT applying for one yet, but gave them my information, so they could do the credit check in order to get interest rates. well, I get this call that said, "Congratulations, we found you a loan, you can pick up your car!" I said "what? You were just supposed to be getting me figures!" Of course, the figure was too high, and by then I was most unhappy that they had secured a loan without my permission. I told them the deal was off (I had not signed any papers) and drove my old car for another year, I was so scarred by my experience. I did eventually buy my PT Cruiser, but not from this dealer! More