Huntington Beach Chrysler Dodge Jeep RAM

My thanks to Rich Ambrose and the whole staff at HB Jeep for a very pleasurable car buying experience. I love the laidback/no pressure, yet professional atmosphere and treatment I received. The whole proc for a very pleasurable car buying experience. I love the laidback/no pressure, yet professional atmosphere and treatment I received. The whole process was (relatively) quick and pain-free! I did a lot of research and shopping around and the selection & Internet Pricing was the best I found. Thanks again Rich for all your help and patience. You really taught me a lot about my new Grand Cherokee. There are lots of gadgets on this thing I would have no clue how to use had you not taken the time to run through it all for me. Your kind of customer service can't be beat! Take care brother! Mike H More

Dealt with everything over the phone as I live 1 1/2 hours away. They beat any local deal by $1000+. Instead of looking at deal local dealers dismissed it as impossible. Made the drive. I told them I ha hours away. They beat any local deal by $1000+. Instead of looking at deal local dealers dismissed it as impossible. Made the drive. I told them I had to bring 2yr old so I didnt have time to mess around, new T&C was washed and waiting,didn't try and up-sell anything, went through deal exactly as discussed. Paperwork complete, drove home in my ne car 45 mins later. A refreshing ly simple and straight forward experience. If they treat all their customers the same way I absolutely recommend shopping there. More

Just drove our new van home to San Diego from HB Chrysler. We had been looking for months at the local dealers but kept getting the same price offered to us, which we weren't willing to pay (whats Chrysler. We had been looking for months at the local dealers but kept getting the same price offered to us, which we weren't willing to pay (whats up with that San Diego?). On a whim, I checked online within a 200 mile radius and Huntington Beach Chrysler popped up with some crazy good deals. I asked a salesman in San Diego if they could match the prices and they said that there was no way those prices were legit and they didn't want me to drive up to Huntington Beach and "get my feelings hurt". So I called to see how real these deals were and talked to Jason. He was great! Seriously, take it from a mom and someone who has a tendency to have anxiety of big purchases, just ask directly for him because he made it so stress free. Well, should I say, he will for you, I did stress because I was waiting for the deal to fall through or him to change it up on us but really, he was a straight shooter, I should have trusted my gut and not worried... but I did. Jason treated me like a person who had some brains and didn't try to pull any of that stereotypical car salesman stuff with me (for example, not once did he call me "sweetheart", and once I told him exactly what I wanted he didn't push me to get something else). Anyway, he gave me an awesome price over the phone (we are talking A LOT less than San Diego here), and I drove up the next day and did the paperwork at that price, not once did he try to change it. The only reason that I'm giving 4 stars instead of 5 is because of the length of the wait once the paperwork was done. It really shouldn't take more than 45 minutes or even an hour and a half to clean a car and pull it around. We were there a total of 3 hours with two kids under 4 and I don't think that was necessary. I think the finance guys were trying to hook us on the extended warranty thing that we had declined because they came out of the office and brought it up again after everything was signed. We just said no again but I guess thats their job. Not sure, but in any event overall it really was a great experience. More

Service writer was incompetent - he could not read the diagnosis from the work order and quoted me a price of just under $700.00 to replace the clutch cable, which was actually a transmission cable on the diagnosis from the work order and quoted me a price of just under $700.00 to replace the clutch cable, which was actually a transmission cable on the Tech's diagnosis sheet, on my PT Cruiser. I removed my car before paying that much for an unnecessary part as the clutch worked fine when I took the car in. More

BEWARE! I had such high hopes for this dealership. BEWARE! I had such high hopes for this dealership. Nice website, responded to my e-mail inquiry, etc, etc. Not so! Came on the lot with a 2002 BEWARE! I had such high hopes for this dealership. Nice website, responded to my e-mail inquiry, etc, etc. Not so! Came on the lot with a 2002 Range Rover ready to trade. My buddy and I got onto the lot where two saleman actually saw us and turned the other way. We were to meet a salesman who does their internet sales who I can only describe as a scrawney pale Martin Short look-a-like with too much mouse in his hair making him look like "The Heat Miser" from that old Christmas show. But I digress. We came in our casual t-shirt and jeans and they treated us like dirt which is funny because we both work in the film industry (Director and Photographer respectively) and I plan on telling everyone I know to stay away from this dealership. Simply rude and they assumed we were dumb enough to fall for their "very slick" sales techniques. Tried to sell us a car with a damaged front and rear and all they said was "so do you want to buy it?" Yeah buddy, I want to by your damaged goods and pay WAY over Blue Book. They forget they're selling a Jeep, not a Lexus. The Internet sales guy didn't even take the time to show us the car. He pawned us off to what I can only describe as "Cousin It's" moronic brother who kept calling us "bro' and drilled me with so many questions that I finally had to tell him to be quiet so I could listen to the "clicking sound" the car made as I drove it. When i wanted to see any other inventory, they took us "out back" and showed us a Grand Cherokee that was not only filthy but looked like it had been caught in a flood. I laughed until my buddy pointed to the License Plate on the car and it was from "Louisiana". Katrina Salvage anyone? I have to say, once we were going to walk off the lot, the "original" sales guy ran out and tried to wheel and deal, but by then I was so disgusted we politely excused ourselves and left. Later we looked at each other and thought, here was a great example of why car dealers get such a bad rap. The type of place that makes you want to take a shower afterwards. I understand people have to make a living and people need to sell, but you don't have to be a jerk about it. There are too many other dealerships that you don't have to subject yourself to the indignity of one like Huntington Beach Jeep. Yeah guys, your "xxxxxx in the Trunk" logo fits you perfectly! I just want to warn others who may think this place looks great on the surface as I did, only to be thoroughly disappointed. More

I went to this dealership last year, in order to start shopping around for a PT Cruiser. I had told them what I was willing to pay, we talked about monthly figures--and they said they would shop a loan fo shopping around for a PT Cruiser. I had told them what I was willing to pay, we talked about monthly figures--and they said they would shop a loan for me and then we could discuss the final costs. I made it clear that I was NOT applying for one yet, but gave them my information, so they could do the credit check in order to get interest rates. well, I get this call that said, "Congratulations, we found you a loan, you can pick up your car!" I said "what? You were just supposed to be getting me figures!" Of course, the figure was too high, and by then I was most unhappy that they had secured a loan without my permission. I told them the deal was off (I had not signed any papers) and drove my old car for another year, I was so scarred by my experience. I did eventually buy my PT Cruiser, but not from this dealer! More