Huntington Beach Chrysler Dodge Jeep RAM

Can't find the car Called and e-mailed concerning a new 2014 Jeep Cherokee, was assured the car was still available. Upon arrival at the dealership, I was informed the Called and e-mailed concerning a new 2014 Jeep Cherokee, was assured the car was still available. Upon arrival at the dealership, I was informed the gentleman I was communicating with was busy and Tom Cruze gave me John Dreyer to help me. John said the Cherokee was at their offsite storage area and drove me to that lot and proceeded to frantically look for the Jeep finally giving up in what seemed to be forever as I was standing among all of these dirty dusty vehicles in an unpaved parking area. John was kind enough to allow me to drive another Cherokee back to the dealership so I could at least access whether I wanted a 4 cylinder Cherokee. Back at the dealership he again began trying to locate the vehicle and somehow determined that is was at another lot and someone had disabled the GPS system the dealership uses to keep track of the vehicles. Well, he finally got the vehicle to show me which was caked with dust and the wheels looked like it had been doing some off-roading. This all took over an hour and a half and I had to leave for another appointment. I called John when I got home and arranged for an appointment at 10 am the next day to perhaps close the deal on the car, he assured me the Cherokee was still available and someone would be there to appraise my trade-in. Arrived at 10 am, John was there but no Cherokee, so he ran off to find it again. I sat cooling my heels for 30 minutes and finally sent him a text to find out what in the world was going on. He informed me he could not get in the gate at the offsite lot and was waiting for someone to open it - he said " we just opened and I should understand that with over 2000 new cars, it is hard to keep track of them etc, etc". I sent him another text to see if the trade-in could be looked at while I was waiting and was informed by John that he could not locate the used car guy. I waited another 20 minutes and then left. What I do not understand is why he did not arrange to have the vehicle ready and detailed for me to look at seeing that I showed a genuine interest in buying it and had made an appointment. Called another dealer on the way home and inquired about a similar vehicle, it was at the dealer when I arrived 15 minutes later, even though the salesman had to go off site to get it. More

Love It..!!! Just got my 2015 RAM 1500 Crew Cab 4x4 in Maximum Steel Metallic! A gorgeous color too! I had been looking for a cool dealership to buy my truck fro Just got my 2015 RAM 1500 Crew Cab 4x4 in Maximum Steel Metallic! A gorgeous color too! I had been looking for a cool dealership to buy my truck from and a friend had purchased a preowned RAM 2500 there at HB CDJR just 3 weeks previous and he told me how great they were to him. So, I emailed Internet Manager Gary Jones and luckily Gary told me my color was on order and would be on the lot 2/1/15. The next thing I know I'm at the dealership on 2/7/15 and he and Brody Braun are signing me up for my new truck! Everyone was great, very friendly staff, Nikki Rosier was great too. Brody even had me and my friend eat sandwiches (brought in for the staff) with some of the employees on their lunch break! They are awesome..!!! More

Better than I ever expected! I was looking for a new crossover SUV and researched for a week or two and spent countless hours looking at different models, specs and packages. I na I was looking for a new crossover SUV and researched for a week or two and spent countless hours looking at different models, specs and packages. I narrowed it down to 13 different models. Then I went to each of the different manufacturers that I had chosen (some had multiple vehicles that I was interested in) and looked in and around the car. Seeing it in person is much different than pictures on websites. My first meeting with Brent Melbon was in instant connection. He was different from other manufacturer's salesmen. He was never pushy and answered all my questions. He didn't try to get his sales manager to push me into buying like many of the other lots. I told him that I was narrowing my search to 5 and then I'd test drive the 5 I had chosen. After visiting all 13 vehicles I was interested in possibly purchasing, I went back to Jeep and he was there again. He helped me with the Jeep Cherokee Sport and after visiting the other 4 manufacturers, I did more research and did a comparison of each vehicle. It was a no brainer. The value is at Huntington Beach Chrysler, Jeep, Dodge, Ram. They deal in volume and have huge discounts that smaller lots do not have. I am completely happy with my vehicle and happily recommend them to anyone wishing to purchase a vehicle. One last thing---Many people dread purchasing a new car due to the salesmen and the haggling. There is almost nothing to haggle here because the prices are so low. Do the research yourself. The cars sell themselves and Brent Melbon was the icing on the cake! More

Very happy I found this dealership! Car buying can be a nightmare, let's be honest. I was not enjoying most of the interactions at the local dealerships around me. I randomly came acr Car buying can be a nightmare, let's be honest. I was not enjoying most of the interactions at the local dealerships around me. I randomly came across an ad from this dealership and decided to call even though they were pretty far away. I spoke with Eric Rodriguez on the phone, and that is what gave me the assurance to make the drive. Eric and the rest of his team were a pleasure to work with, and I really appreciated their honesty and integrity, and the willingness to work with me and my budget. I know it sounds cliche, but my only regret is not talking to Eric or finding this dealership sooner. It would have saved me a lot of time and stress. Thanks Eric Rodriguez and Huntington Beach Chrysler Dodge Jeep Ram!!! More

Great Deal Throughout the entire time being at the dealership, I was very pleased. Robert was an excellent help and I am very glad he helped me. Throughout the entire time being at the dealership, I was very pleased. Robert was an excellent help and I am very glad he helped me. More

Few Speed Bumps but All is Great Great customer service in all, had a few problems with things I won't get into much detail about. But they were able to fix everything and get things Great customer service in all, had a few problems with things I won't get into much detail about. But they were able to fix everything and get things right. Just like to thanks Brody for the service and Tommy in financing for taking care of that. More

A very satified and happy customer! I am so grateful to have come into contact with such wonderful people. They really understood my need's and was willing to do all they could to help I am so grateful to have come into contact with such wonderful people. They really understood my need's and was willing to do all they could to help me drive away with my new car. Karl Dollberg and Jonny Fullman made me feel so comforted knowing that I would get the best service. They had the best deal for me and was very generous with the trade. I would recommend Huntington Beach Chrysler Dodge Jeep RAM to everybody. I'm very happy with my car. More

DO NOT BUY FROM THIS DEALER My experience with this dealership can only be described as a totally farce. Having to move from the east coast to the LA area for a new job, I nee My experience with this dealership can only be described as a totally farce. Having to move from the east coast to the LA area for a new job, I needed to find a car quickly and remotely. After lots of searching I found (on AutoTrader) what appeared to be a great deal at this dealer. Since I lived in Washington DC, I wanted to put a deposit down and secure the car. I called the dealership and spoke with Francisco. He seemed to not really know much about the car or how anything worked at the dealership. Eventually I got the information I needed and made an offer. Matt - the 'internet manager' - called me to say that they'd accepted my offer. After making the deposit (which for some reason took three people to get right and an inability to use the mute button on the phone while they fumbled and cursed in the background), I asked Matt to send me a breakdown of the cost, registration, taxes, etc... and that I'd be in several weeks later to pick the car up. Two weeks later and I still didn't have any of the information I asked for. Meanwhile, Francisco called me several times and asked if I was still interested in the car. After reminding him that I'd already purchased it, I further reminded him that I hadn't received the requested paperwork. At this point I'm already suspecting that these guys are totally incompetent, but couldn't imagine that they'd screw up any more. I was wrong. Very wrong. Three weeks after putting down the deposit and two days before I was to fly out to LA to start my new job, I get a call from Matt: 'We accidentally sold your car.' He said he'd tried calling me a week ago when it first happened but 'for some reason the phones weren't working.' When I pressed him for more information, he tried to sell me a another car for the same price. A few minutes later he said 'Sorry I didn't get back to you sooner but I just found out yesterday.' WHAT? At that point I asked for my deposit back and to call me when the refund was processed. Two days later and I've still not received any deposit refund, nor has anybody returned my calls. THIS PLACE IS A JOKE! DO NOT BUY FROM HERE - ESPECIALLY OVER THE INTERNET. More

Great Experience First off this place has the best prices period.. I searched online for weeks and couldn't find anything close to the cars they in stock and or the pr First off this place has the best prices period.. I searched online for weeks and couldn't find anything close to the cars they in stock and or the prices. My husband and I drove over an hour an half to go to this dealer. Well worth the drive. The dealership was busy but I expected a packed house on a Saturday night with those kind of prices. I had an appointment. my sales men was busy, but they did not make me wait they valued my trade in and had someone bring out the cars I was interested in. When my sales man was free he jumped in to make a deal. Joey the sales man, The floor manager Scott and finance manager Shmir were great! It was a long day but part of it was making sure we got the best deal and that everything was done right. At closing you always expect surprizes. We had pleasant surprises. Great offers with warranty, oil changes and gap insurance. It's was like we had family as owners. Great experience over all! More

No high pressure I saw an great price on there web site, and headed there, expecting some high pressure to buy something else. Our salesman, Chris Dominguez gave us a I saw an great price on there web site, and headed there, expecting some high pressure to buy something else. Our salesman, Chris Dominguez gave us a test drive, and then wrote up the deal which was 16.5% off the MSRP, with no trying to up sell. Very happy with Huntington Beach Jeep. More