Huntersville Ford

I brought my fusion in for service and I was in and out. John sat with me and let me know what to keep an eye on and that helps because I am always busy and tend to forget the keep up. Plus they give me a c John sat with me and let me know what to keep an eye on and that helps because I am always busy and tend to forget the keep up. Plus they give me a call to let me know about the coupons and savings available. I really appreciate their length of customer service. More

I took my F250 in for an oil change, tire rotation, state inspection and minor recall. FIVE hours later, I was finally on my way. When I asked how this minor service could take anywhere near FIVE hours, th inspection and minor recall. FIVE hours later, I was finally on my way. When I asked how this minor service could take anywhere near FIVE hours, the answer was "the other service writer didn't tell me you were waiting"..what poor processes they have in place to handle their service work. I have used Town and Country Ford for many service functions and will now drive across town to let them regularly service my truck..I will NEVER go back to Huntersville Ford again. More

I am 56 rs old and been buing cars for many years. When I bought my 2011 Ranger on 7/9/11 I thought there was no way I was going to a deal. Wrong!!! the folks at Huntersville Ford worked tirelessly to get me bought my 2011 Ranger on 7/9/11 I thought there was no way I was going to a deal. Wrong!!! the folks at Huntersville Ford worked tirelessly to get me the best they could and they did it. If you are looking for a great deal and people that will go that extra mile for you. Here is the place. Please see the folks at Huntersville ford they are there for you. Not worried about profit just making the customer happy. I will be buying all my future cars at Huntersville Ford and so should you More

My husband and I went to Huntersville Ford to test drive a new Fusion. We've used this dealership for service a few times (for our Mazda) and they do a pretty good job. They diagnosed and fixed a problem th a new Fusion. We've used this dealership for service a few times (for our Mazda) and they do a pretty good job. They diagnosed and fixed a problem that another auto service place had pegged as a huge transmission problem (it wasn't). Anyway, during this visit we met Sherif, who was extremely knowledgeable about the car and all its features. He showed us all the features of the model in the showroom, and then got us one to actually test drive. He was friendly and not pushy. When we got back, I expected to be held hostage with the sales pitch, but his approach was very no-pressure, even when we told him we were still in the test-driving/research stage of the buying process. At this point, most other sales people at other dealerships have started saying disparaging things about other brands and area dealerships - not Sherif. He commended us for doing research and seeing what's out there. I'm sure he realizes that the Fusion sells itself, but I greatly appreciated leaving the dealership with a sense of contentment. I used to be very anti-Ford in the past, but I find myself actually recommending my husband to purchase a Fusion - and this has a lot to do with how we were treated at the dealership (we had the exact opposite treatment from a competing dealership next door to Huntersville Ford). It is rare to find this. I told Sherif, "Thank you for making this as painless as possible" when we left, and he said, "I like to treat people how I would like to be treated." Very wise. Hopefully we will be back to make a purchase. Thank you Huntersville Ford. More

I took my Fusion in for an oil change last week, and the service department was very quick. It was also convenient that they had wi-fi so I could still work while I waited. Rob was very helpful and let me service department was very quick. It was also convenient that they had wi-fi so I could still work while I waited. Rob was very helpful and let me know that my brakes and tires were in good shape. I appreicate them keeping up with those items for me, because I forget to check on that myself. I would recommend them for service and will be back for future work myself! More

I would recommend Huntersville Ford Dealership to I would recommend Huntersville Ford Dealership to everyone looking for a great place to buy or even look for a new or used vehicle. Everyone we ran I would recommend Huntersville Ford Dealership to everyone looking for a great place to buy or even look for a new or used vehicle. Everyone we ran into was very helpful and friendly. Todd Jones was very knowledgeable, any questions we had he didn't hesitate to answered. I love my new Edge. Outstanding customer service. More

The service dept failed to install the oil plug tight enough on our f350 diesel. When it vibrated off it caused $5500 worth of damage. They deny, lie, deny, delay, etc. RUN from this dealer! They a enough on our f350 diesel. When it vibrated off it caused $5500 worth of damage. They deny, lie, deny, delay, etc. RUN from this dealer! They are professional liars and phonies. This is currently in litigation. When the oil plug vibrated off, it caused both turbos to fail. The dealer that our Ford Roadside Service towed us to found the oil plug laying in the oil pan. The dealership was able to screw the plug back in with no problem. Sad sad dealership. How do they sleep at night? More

The Dealership has done my service on all cars since 2007 at least, "GREAT" service dept.Would recommend Huntersville Ford to anyone. First time buyer with my F150, Jeremy was a very polite and patient sales at least, "GREAT" service dept.Would recommend Huntersville Ford to anyone. First time buyer with my F150, Jeremy was a very polite and patient salesman. Thank you for the new truck. James Mullis More

I had my Truck serviced at Huntersville Ford, and the inspection of my brakes showed that a bearing was going out. I told them to replace the bearing and the front rotors. I picked up the truck paid $1 inspection of my brakes showed that a bearing was going out. I told them to replace the bearing and the front rotors. I picked up the truck paid $1355 and drove home. Half way there the wheel fell of the truck. I called the dealer and told them the wheel had fallen off my truck; they sent a mechanic and a jack. I stood in traffic for one hour while he tried to put the bearing back on. He asked if I had a screwdriver so he could hold the hub while he tightened the nuts that held the hub assembly to the wheel. He felt that the bearing was back on and he thought the truck would make it back to the dealership. I could see that the wheel was still loose and told him to call a tow truck. The Dealership gave him a number of the towing service; however they did not answer their phone we waited another 15 minutes in the rain. He had me drive the truck back to the dealer, all the way back I could hear the bearing, or something, scrapping, I know that the drive back caused additional damage. When I returned the next day they said the hub assembly that they installed was bad. The mechanic told them that it was my idea to drive the truck back to the dealer. The service manager said he inspected the parts and that the nut and everything was tight showing that the part was properly installed. I asked why the mechanic came to the truck with the exact wrench to tighten the hub nut, his reply was that the nut must have backed out because the part was bad. When I asked them if they found anything else wrong they said no. When I further quizzed them they said they turned my new rotors which were installed during the servicing that day. The service manager did not feel that they should compensate me at all since in his words it was not their fault. They finally agreed to pay for the rotor. I would never go back to this dealer and will do my best to make sure no one else has to deal with the poor service from this dealer. More

I had agreed on a price and figured the payment ( I work in finance). The payment they brought to me was $80.00 more a month than I figured. "Show me the numbers" I said and thats when they starte in finance). The payment they brought to me was $80.00 more a month than I figured. "Show me the numbers" I said and thats when they started with the four box thing. We got through it and I purchased the car. Soon after I had a problem (spare you the details) but the guy in the glass booth who was the "owner" when I purchased the car was just the sales manager when I went to speak to him about the issue. I would at least shop another dealer- I will never go back there! More