Huntersville Ford

The service dept failed to install the oil plug tight enough on our f350 diesel. When it vibrated off it caused $5500 worth of damage. They deny, lie, deny, delay, etc. RUN from this dealer! They a enough on our f350 diesel. When it vibrated off it caused $5500 worth of damage. They deny, lie, deny, delay, etc. RUN from this dealer! They are professional liars and phonies. This is currently in litigation. When the oil plug vibrated off, it caused both turbos to fail. The dealer that our Ford Roadside Service towed us to found the oil plug laying in the oil pan. The dealership was able to screw the plug back in with no problem. Sad sad dealership. How do they sleep at night? More

The Dealership has done my service on all cars since 2007 at least, "GREAT" service dept.Would recommend Huntersville Ford to anyone. First time buyer with my F150, Jeremy was a very polite and patient sales at least, "GREAT" service dept.Would recommend Huntersville Ford to anyone. First time buyer with my F150, Jeremy was a very polite and patient salesman. Thank you for the new truck. James Mullis More

I had my Truck serviced at Huntersville Ford, and the inspection of my brakes showed that a bearing was going out. I told them to replace the bearing and the front rotors. I picked up the truck paid $1 inspection of my brakes showed that a bearing was going out. I told them to replace the bearing and the front rotors. I picked up the truck paid $1355 and drove home. Half way there the wheel fell of the truck. I called the dealer and told them the wheel had fallen off my truck; they sent a mechanic and a jack. I stood in traffic for one hour while he tried to put the bearing back on. He asked if I had a screwdriver so he could hold the hub while he tightened the nuts that held the hub assembly to the wheel. He felt that the bearing was back on and he thought the truck would make it back to the dealership. I could see that the wheel was still loose and told him to call a tow truck. The Dealership gave him a number of the towing service; however they did not answer their phone we waited another 15 minutes in the rain. He had me drive the truck back to the dealer, all the way back I could hear the bearing, or something, scrapping, I know that the drive back caused additional damage. When I returned the next day they said the hub assembly that they installed was bad. The mechanic told them that it was my idea to drive the truck back to the dealer. The service manager said he inspected the parts and that the nut and everything was tight showing that the part was properly installed. I asked why the mechanic came to the truck with the exact wrench to tighten the hub nut, his reply was that the nut must have backed out because the part was bad. When I asked them if they found anything else wrong they said no. When I further quizzed them they said they turned my new rotors which were installed during the servicing that day. The service manager did not feel that they should compensate me at all since in his words it was not their fault. They finally agreed to pay for the rotor. I would never go back to this dealer and will do my best to make sure no one else has to deal with the poor service from this dealer. More

I had agreed on a price and figured the payment ( I work in finance). The payment they brought to me was $80.00 more a month than I figured. "Show me the numbers" I said and thats when they starte in finance). The payment they brought to me was $80.00 more a month than I figured. "Show me the numbers" I said and thats when they started with the four box thing. We got through it and I purchased the car. Soon after I had a problem (spare you the details) but the guy in the glass booth who was the "owner" when I purchased the car was just the sales manager when I went to speak to him about the issue. I would at least shop another dealer- I will never go back there! More

after calling on the phone with a loud noise in the drive train in my ford edge.Clifford ask a few questions and ask if I could get my ford to the shop? I drove to the shop and explained that I was from out train in my ford edge.Clifford ask a few questions and ask if I could get my ford to the shop? I drove to the shop and explained that I was from out of town and neede to get on the road by Wednesday ifat all possible. The service department called me back and stated they have my problem and my edge would be done by 4 o'clock on Tuesday. They fixed the problem,washed, and did a sevice check. This is service I never recieved before from aguy that was always a chevy man.When the time comes for a new vehicle I will make a trip to see my family and give Huntersville Ford the first opportunity to sell me a new ford. I would like to also state that I was treated with respect and Cliffiord was professional, knowledgeable and courteous.And I would like to take this time to thank Huntersville Ford. More

I would give this dealership an overall rating of Excellent in the service department. I bought my Taurus in CA, but moved here and the service has unfailingly been excellent with constant attention Excellent in the service department. I bought my Taurus in CA, but moved here and the service has unfailingly been excellent with constant attention to the details I wanted looked after. Every effort has always been made to satisfy my requests, and there have been no screwups! Furthermore, the service people, John and the techs, have made some excellent suggestions for work needing done to my car. If I wanted to buy a new car, this dealership would be the place! More

My family's visit to Huntersville Ford was wonderful the entire staff from our sales person to the finance manager we signed papers with treated us in a professional and friendly manner. I would recommend t entire staff from our sales person to the finance manager we signed papers with treated us in a professional and friendly manner. I would recommend this dealership and the employees I felt with to anyone looking to purchase a new or used vehicle. I thank the entire staff for making my family's car buying experience a pleasant one. More

This is the best ford dealership there is! They are so friendly and beyond helpful! They have amazing product knowledge and I HIGHLY suggest purchasing your car from here! Beware of Mooresville Ford..they friendly and beyond helpful! They have amazing product knowledge and I HIGHLY suggest purchasing your car from here! Beware of Mooresville Ford..they are terrible and they are liars!! GO HUNTERSVILLE FORD :) More

The staff is always friendly. I always receive a phone call describing the problem, what the solution will be, and the anticpated cost. If something else is found, I receive another phone call. Their ca call describing the problem, what the solution will be, and the anticpated cost. If something else is found, I receive another phone call. Their car service drop off at work is another bonus. I also like the rewards program. It has helped to defray some part of the cost of repair everytime I go in. More

Called in advance to confirm that this Ford dealership could repair my Mazda as it was the closest repair shop to my parent's home. I was told by Cliff to bring it on down. Later that afternoon Cliff ca could repair my Mazda as it was the closest repair shop to my parent's home. I was told by Cliff to bring it on down. Later that afternoon Cliff called to tell me that the diagnosis resulted in the codes for catalytic converter and crank shaft sensor coming up. I questioned the diagnosis because the symptoms were classic for a fuel pump problem and the catalytic converter had recently been replaced. He said he had no reason to sell me a fuel pump, that it was the crank shaft sensor. I approved the repair. On my way home to Florida the car broke down exhibiting the same symptoms as before. Upon returning the car to Huntersville Ford, Cliff informed me that they were just going by the trouble code and that they didn't have the proper diagnostic equipment for my car. This was the first I heard this declaration. Cliff never stated this on the phone when I called to confirm they could work on my car and he did not mention it when he told me the price of the diagnosis. He said that they would have to do pinpoint tests to determine the real problem. I asked if there would be a credit for the expense I had already incurred toward the correct diagnosis and repair. He said that they would definitely work it out. When I returned later that day he told me that there was something causing the coil not to work properly although the coil itself was fine. I chose at that point to take the car to another dealer and try to work out a trade as I had to get back to work in Florida. I asked for a refund and Cliff said that there was nothing that they could do. In my attempts to get remuneration for their incorrect diagnosis and unnecessary part replacement, a H. Ford rep has lied stating that I was told from the beginning that they did not have the tools to repair my car and chose to the bring the car there anyway. He has tried to imply that this was an unresolved issue looked at by other repair shops. They have never denied that they made an improper diagnosis and part replacement. Their argument is that they performed work and therefor should be paid. They are completely incompetent and morally corrupt. More