Huntersville Ford

Quality of the work had been ok however recomending services not needed is unacceptable. When I called to complain I was told I would receive a return call, which never came. I then reported the issue services not needed is unacceptable. When I called to complain I was told I would receive a return call, which never came. I then reported the issue to the BBB. The response to my complaint was to question the capability of the other shop I visited. So I visited a second repair shop which confirmed the services were unnecessay. No ownership of the misdiagnosis (whether intentional or accidential), no apology. Huntersville Ford could care less about losing a loyal customer or righting the situation. I will definately not recommend them to anyone, quite the opposite. More

Dishonest with online quotes. Quoted me a price over the internet and assured me they could give me an even lower price if I came to the dealership. When I got to the dealership they gave me a price $1000 internet and assured me they could give me an even lower price if I came to the dealership. When I got to the dealership they gave me a price $1000 more and said the quote assumed I paid a $1000 downpayment and took that money out of the price. He said it was in the quote but when I pulled up the email there was nothing about that in the email. I showed him and he said it was a mistake and would not honor the price in the email, let alone what I was told on the phone. Just a bunch of sharks. More

I have been utilizing Huntersville Ford for over eleven years both for sales and service and I have always been pleased with the service I have received. Everyone is knowledgeable, professional, helpful a years both for sales and service and I have always been pleased with the service I have received. Everyone is knowledgeable, professional, helpful and accommodating. I recommend both sales and service to all my friends and family. I have never had an issue that was not resolved to my complete satisfaction. More

My wife and I dropped her truck off at Huntersville Ford for 4 brand new tires. While it was there we get a call that she needs ball joints with a price tag of 601.00. She decides to wait on the ball joints for 4 brand new tires. While it was there we get a call that she needs ball joints with a price tag of 601.00. She decides to wait on the ball joints and just get the tires for now. After having another shop look at the car it turned out no new ball joints were needed. Repeated calls for an explanation from Huntersville Ford went unanswered. We were both loyal customers until this happened...Never again! More

Huntersville Ford is the best dealership I have encountered in the 16 years I have lived in NC. They are always friendly and helpful and even know my name, not just my car. encountered in the 16 years I have lived in NC. They are always friendly and helpful and even know my name, not just my car. More

My 83 year old mother needed a used car.She decided on a buick suv.We drove it on 2 different occasions and it seemed fine.Then 24-48hrs after she had it,the car developed engine problems,overheats.We told buick suv.We drove it on 2 different occasions and it seemed fine.Then 24-48hrs after she had it,the car developed engine problems,overheats.We told them we weren't interested in that car and he said he would only give us $6500.00 back from the iriginal $8000.00.That was unacceptable so they are spending the first 500.00 to try and fix it.Six days later they are still working on it.Run fast away from these guys. More

Paul took great care of me when I brought my vehicle in for service. He always does a great job andnever takes advantage of me and fixes exactly what I ask him to do. The ladies who schedule the service for service. He always does a great job andnever takes advantage of me and fixes exactly what I ask him to do. The ladies who schedule the service appointments for me are always upbeat and very friendly over the phone which also makes my visit to Huntersville Ford a good experience. Thanks again for all their hard work, along with their team's hard work, to get me in and out of there as soon as possible with my vehicle! More

I went to Huntersville Ford for the first time the other day. I got a flat tire on my way to school and they were the closest dealership. I brought my car right into the quick lane area and they were actual day. I got a flat tire on my way to school and they were the closest dealership. I brought my car right into the quick lane area and they were actually amazing! They were very nice and found that there was a nail in the tire. I was surprised when they told me it was only going to be 10 dollars! For the very short time that I was there everyone was more than happy to help me. Since they do work on all vehicles I don't think I will ever bring my car anywhere else again! Thank you guys at Huntersville Ford!! More

I brought my fusion in for service and I was in and out. John sat with me and let me know what to keep an eye on and that helps because I am always busy and tend to forget the keep up. Plus they give me a c John sat with me and let me know what to keep an eye on and that helps because I am always busy and tend to forget the keep up. Plus they give me a call to let me know about the coupons and savings available. I really appreciate their length of customer service. More

I took my F250 in for an oil change, tire rotation, state inspection and minor recall. FIVE hours later, I was finally on my way. When I asked how this minor service could take anywhere near FIVE hours, th inspection and minor recall. FIVE hours later, I was finally on my way. When I asked how this minor service could take anywhere near FIVE hours, the answer was "the other service writer didn't tell me you were waiting"..what poor processes they have in place to handle their service work. I have used Town and Country Ford for many service functions and will now drive across town to let them regularly service my truck..I will NEVER go back to Huntersville Ford again. More