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Huntersville Ford
Huntersville, NC
840 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 22, 2015
Easiest Ever I found the Explorer I wanted on Monday, Did the paper work long distance (I work in NYC). I felt that my needs were being taken care of. I landed tha I found the Explorer I wanted on Monday, Did the paper work long distance (I work in NYC). I felt that my needs were being taken care of. I landed that Friday in CLT at 6PM went to Huntersville Ford from the airport and was meet by Carlos walked us through the new vehicle in and out. Drove our new ride home. Easiest vehcile I ever purchased. MFR More
by Dogs1960
Employees Worked With
Carlos and Thomas
October 14, 2015
One Customer "don't Matter" One Customer “don’t matter” was the words of Jeremy, Manager HUNTERSVILLE FORD. Need a car, don’t go to HUNTERSVILLE FORD. Run away from that place of One Customer “don’t matter” was the words of Jeremy, Manager HUNTERSVILLE FORD. Need a car, don’t go to HUNTERSVILLE FORD. Run away from that place of business. My Ford Focus with many transmission recalls was towed there after it died again after they put in a clutch. The courtesy Van Driver suggested that I check for another car with a very nice, female, less intimidating sales Representative that he recommended, while I was there. I met with Francina Santamaria. At first, she seemed friendly, very understanding and willing to help me explore the possibility of getting a new car at 1% rate that day. Unexpectingly, I began to experience the worse feeling of constant manipulation in car buying tactics wielded at me in my life by Francina S, esp. when she started pushing me into another Ford Focus with the same motor problem. I drove it and the motor scrubbed all the way. I called my daughter and she informed me that Ford had not changed the motor in 2015s. She began to pressure me and coerce me every time she came back after talking to someone which was a very degrading sales strategy. She went back and forth getting a better deal which turned into harassment. She was being told what to tell me next to get me in that car. According to all those recalls on my car, serious motor problems could occur without even any warning which was unsafe and made me feel very vulnerable. She continued pressuring me with those facts hard and I was coerced into giving her a signed check for $1500 to hold for bumper to bumper insurance. After, she got my check manipulation and coercion got worse. Then, I noticed she had been lying and deceiving me to get the check because I had not yet bought a car. I talked to Josh, Manager, he said he was not going to make me take that Ford Focus with the hard sounding motor, but she didn’t give me back my check. I was getting ready to leave, I had been manipulated from 9 am til 4 pm from being pressured and now within the last hour before closing she stated she had a good used car deal that would get me out of the Focus with the recalls that was marked down and I wouldn’t be under water, when I asked her the question. She lied about that price and took my $1500 and put as a down payment. She refused to show me the whole car fax, which later was found to have a recall. I was shocked and in disbelief over all the manipulation tactics. I went back to Josh because he had seemed fair before. He said Jeremy was in charge of used cars. I took the papers to Jeremy, Manager to get an understanding about what was really going on, he told me, “one customer don’t matter”. In other words, he doesn’t care what happens to, in essence, which is clearly an insult, hateful and potentially criminal. STAY AWAY FROM Huntersville Ford. They will lie, steal and cheat to sell a car and put you through xxxx. More
by tired of unfair business practices
Employees Worked With
Josh (new) (very considerate) Jeremy(used) (degrading and insulting) Francina S(sales) (manipulating, untruth, coersion)
October 07, 2015
Where theres a Will theres a way!!! Will was AWESOME!!!!! He patiently guided us through the car buying process!!! He was friendly and answered all of our questions!!! He deserves a rais Will was AWESOME!!!!! He patiently guided us through the car buying process!!! He was friendly and answered all of our questions!!! He deserves a raise! Enough said! More
by Bev323
Employees Worked With
Will Martin
October 05, 2015
Poor Service. Blew me off. I really like my Ford F-150. But! I have a bump or a jerk every time i stop or start. Huntersville Ford has "fixed it" three times already. The la I really like my Ford F-150. But! I have a bump or a jerk every time i stop or start. Huntersville Ford has "fixed it" three times already. The last time it was supossed to be fixed. It wasn't. This morning I dropped my truck off to have the oil changed and front breaks replaced. I talked to a service provider. He told me that it is normal for my F-150 to do that. ( oddly enough it took 2 visits at over 4 hours to repair it the first two times). I have rented hundreds of cars and never driven one that jerks every time you take off or stop. He explained the drive shaft is the the issue. I told him my warranty was expired and asked if he would consider repairing it again under warranty since it was the forth time. He agreed to pack it with grease. He said that would last 15 or 20 thousand miles. I rented a car so i didn't have to wait. I picked it up after i was told everything was completed. Drove away with the same jerk. Called back and there was no record of it. The guy didn't even add it to my ticket to be serviced. I asked him twice. Even asked him to repeate it to me before i left. More
by Tony_Fraley
Employees Worked With
Service guy at the desk inside, not quick lane
October 04, 2015
ABSOLUTELY TERRIBLE!!! If I could give Huntersville Ford 0 or negative stars then I most certainly would!!!! Last Saturday my husband and I traveled all the way down from Vi If I could give Huntersville Ford 0 or negative stars then I most certainly would!!!! Last Saturday my husband and I traveled all the way down from Virginia to look at a Dodge Ram truck they had for sale. Lets just say I should have listened to my uncle's advice when he told me to avoid this place!!! My uncle got a new F150 from here a couple of years ago and is completely unsatisfied with the customer service they have provided him, not to mention he lives in Huntersville, NC!!! The truck was spotless I will say, other then the slit in the driver leather seat that no one informed my husband or I about and it's pretty hard to see that in pictures. After test driving the truck we decided to sit down and make an offer. My husband CLEARLY stated MULTIPLE times our budget, and we did agree with a price via email with one of their internet sales consultants. It's a little weird how every time the car salesman we were working with would talk to us about price, he would have to go check with the "finance" office only to come back with a offer much MUCH more then what we agreed on. My husband filled out paperwork in the finance office and was told by the woman it would be in our ballpark of price. ONLY TO GET A PHONE CALL MONDAY afternoon stating our offer didn't go through with a bank because we were "out of network" and we would have to pay an absolute OUTRAGEOUS price monthly through "Ford Credit" for a 2009 Dodge Ram!!! What's really funny about this situation is the whole time we were at the dealership they kept trying to get us to add on the "Ford Warranty" after my husband had to tell them 4 times that we didn't want it, we saw it on our bill as being charged. Well when my husband got home from work Monday night he decided to look at the yellow paper we received back on the day we filed the deal. Turns out the gave us the truck for $400 MORE then the price we had settled on. My husband had to take off work the following day, Tuesday, to take the Dodge Ram 3 hours away back to this joke of a "Dealer". The funny part about this whole situation is this past week after taking the truck back to this horrific place, my husband and I decided to go to 3 banks in Virginia where we are members at, including BB&T, Member One Credit Union, and First CItizens. We found out that YES we could have gotten a loan through them and were NEVER "out of the network" like Huntersville Ford stated and we could have gotten the loan for the amount of months we wanted as well. This dealership just didn't work hard enough to sell us the truck is basically what it boils down to. This place is SUCH a joke. I could go on and on about my husband and I's experience here. All I have left to say is AVOID this dealership at all costs!!! They try to nickel and dime anyone who walks into the door. WE WILL NOT BE RETURNING EVER in the future and my uncle is telling everyone he knows in Huntersville, NC about the experience we had and about his horrible experience!!! AVOID, AVOID, AVOID!!!!!!! More
by kln224
Employees Worked With
blah,blah.blah
September 30, 2015
Excellent service From the moment that I arrived at the service department, the service as excellent and the technicians were courteous and professional. The work was d From the moment that I arrived at the service department, the service as excellent and the technicians were courteous and professional. The work was done in a timely manner. More
by Jbhayesib
Employees Worked With
Henry, Lee, and Timmy
August 24, 2015
where theres a will theres a way Very good experience truck shopping with Will Martin. Knowledgeable, friendly , comfortable experience. Price came in where I was looking for it. Ver Very good experience truck shopping with Will Martin. Knowledgeable, friendly , comfortable experience. Price came in where I was looking for it. Very happy with my big blue truck. More
by Bev323
Employees Worked With
Will Martin
August 20, 2015
Great experience Our experience with Huntersville Ford when purchasing a new F150 has been very positive. Erica King spent a considerable amount of time searching t Our experience with Huntersville Ford when purchasing a new F150 has been very positive. Erica King spent a considerable amount of time searching the southeast for a truck to suit our specific needs. We really appreciate all her efforts. We could not have purchased our truck without her help! We also appreciate all the time and effort given by Todd Jones, Daniel Hicks, Bob Savoie, and Kimberly DiBacco. They did a first class job. More
by Maggie and Rich
Employees Worked With
Erica King, Todd Jones, Daniel Hicks, Bob Savoie, Kimberly DiBacco
August 15, 2015
Service adept needs quality customer service Called to have oil change and inspection. Josh in service stated would only be a 30 minute wait. I asked him only 30 minutes and he confirmed. I ge Called to have oil change and inspection. Josh in service stated would only be a 30 minute wait. I asked him only 30 minutes and he confirmed. I get there within 5 minutes and suddenly it's a 2 hour wait. Called to speak with josh on phone and he swears he stated hour and a half. First off hour and half sounds nothing like 30 minutes. Secondly I asked him only 30 minutes and he confirmed. So as we are discussing this matter, he gets angry and hangs up. Oh do I hope it was recorded so he can't deny it. We already know he lies. Was it a bait and switch type of deal just to get me in? Or did he really think it was only 30 minutes? Don't know. But hanging up on someone is not recommended. Especially considering we have 4 vehicles that were serviced there. I am no longer a customer there nor recommend it. They were very good in the past but when they start slipping, seems it never goes in the right direction. Huntersville Chevrolet never has recovered from their horrible customer service. I did find that these small oil change centers you see posted in various locations seem to be very quick and customer service seems to be pretty good. Not sure where to go next but I do know it's probably not going to be at a dealership. More
by 02Avalanche
Employees Worked With
Josh in service
July 15, 2015
Huntersville Ford has TERRIBLE Customer Service A little background on my dealings with Huntersville Ford: I am being deployed to Afghanistan and beginning my pre-deployment training in a few days A little background on my dealings with Huntersville Ford: I am being deployed to Afghanistan and beginning my pre-deployment training in a few days. I arranged to ground my leased vehicle early under the Servicemembers Civil Release Act. I chose to ground my car at Huntersville Ford because it was the closest dealership to home. I have grounded leases in the past with other dealershipswith absolutely no problem. It's a 20 minute process and even the busiest dealerships made time to assist me. Not Huntersville Ford. After calling their Finance Director Kim Dibacco all day to arrange a time to turn in the vehicle to bo avail, I decided to walk in on Friday 7/10/15. I was told that I couldn't be helped and that I needed to make an appointment. I made an appointment for 6:00pm on Monday I arrived with my 2 children at 6:00pm on Monday, waited an hour only to be told Kim wasn't expecting me and wouldn't be able to see me that day. I found this odd because when my husband called to make the appointment, we could hear her talking in the backround confirming the appointment with the individual that we were on the phone with. At that point, I was fairly aggravated. I was told to leave my contact information and Kim would call me. Kim never called. Fast forward to today Wednesday 7/15/15. I received a phone call from Ford Credit saying that they finally got in contact with Kim Dibacco after trying for days. She denied knowing anything about my vehicle being grounded at her dealership (the vehicle is parked out front at Huntersville Ford) and they were confused about how to proceed. I'm 2 days away from leaving for pre-deployment, Ford can't find my car, Kim Dibacco won't even acknowledge my existence, needless to say I'm furious. I will make it my mission to tell everyone I know about the terrible customer service that I have received at Huntersville Ford. If customer service is important to you, run the opposite way of Huntersville Ford. More
by Maxima2Impala
Employees Worked With
Kim Dibacco
