Huntersville Ford

One Customer "don't Matter" One Customer “don’t matter” was the words of Jeremy, Manager HUNTERSVILLE FORD. Need a car, don’t go to HUNTERSVILLE FORD. Run away from that place of One Customer “don’t matter” was the words of Jeremy, Manager HUNTERSVILLE FORD. Need a car, don’t go to HUNTERSVILLE FORD. Run away from that place of business. My Ford Focus with many transmission recalls was towed there after it died again after they put in a clutch. The courtesy Van Driver suggested that I check for another car with a very nice, female, less intimidating sales Representative that he recommended, while I was there. I met with Francina Santamaria. At first, she seemed friendly, very understanding and willing to help me explore the possibility of getting a new car at 1% rate that day. Unexpectingly, I began to experience the worse feeling of constant manipulation in car buying tactics wielded at me in my life by Francina S, esp. when she started pushing me into another Ford Focus with the same motor problem. I drove it and the motor scrubbed all the way. I called my daughter and she informed me that Ford had not changed the motor in 2015s. She began to pressure me and coerce me every time she came back after talking to someone which was a very degrading sales strategy. She went back and forth getting a better deal which turned into harassment. She was being told what to tell me next to get me in that car. According to all those recalls on my car, serious motor problems could occur without even any warning which was unsafe and made me feel very vulnerable. She continued pressuring me with those facts hard and I was coerced into giving her a signed check for $1500 to hold for bumper to bumper insurance. After, she got my check manipulation and coercion got worse. Then, I noticed she had been lying and deceiving me to get the check because I had not yet bought a car. I talked to Josh, Manager, he said he was not going to make me take that Ford Focus with the hard sounding motor, but she didn’t give me back my check. I was getting ready to leave, I had been manipulated from 9 am til 4 pm from being pressured and now within the last hour before closing she stated she had a good used car deal that would get me out of the Focus with the recalls that was marked down and I wouldn’t be under water, when I asked her the question. She lied about that price and took my $1500 and put as a down payment. She refused to show me the whole car fax, which later was found to have a recall. I was shocked and in disbelief over all the manipulation tactics. I went back to Josh because he had seemed fair before. He said Jeremy was in charge of used cars. I took the papers to Jeremy, Manager to get an understanding about what was really going on, he told me, “one customer don’t matter”. In other words, he doesn’t care what happens to, in essence, which is clearly an insult, hateful and potentially criminal. STAY AWAY FROM Huntersville Ford. They will lie, steal and cheat to sell a car and put you through xxxx. More

ABSOLUTELY TERRIBLE!!! If I could give Huntersville Ford 0 or negative stars then I most certainly would!!!! Last Saturday my husband and I traveled all the way down from Vi If I could give Huntersville Ford 0 or negative stars then I most certainly would!!!! Last Saturday my husband and I traveled all the way down from Virginia to look at a Dodge Ram truck they had for sale. Lets just say I should have listened to my uncle's advice when he told me to avoid this place!!! My uncle got a new F150 from here a couple of years ago and is completely unsatisfied with the customer service they have provided him, not to mention he lives in Huntersville, NC!!! The truck was spotless I will say, other then the slit in the driver leather seat that no one informed my husband or I about and it's pretty hard to see that in pictures. After test driving the truck we decided to sit down and make an offer. My husband CLEARLY stated MULTIPLE times our budget, and we did agree with a price via email with one of their internet sales consultants. It's a little weird how every time the car salesman we were working with would talk to us about price, he would have to go check with the "finance" office only to come back with a offer much MUCH more then what we agreed on. My husband filled out paperwork in the finance office and was told by the woman it would be in our ballpark of price. ONLY TO GET A PHONE CALL MONDAY afternoon stating our offer didn't go through with a bank because we were "out of network" and we would have to pay an absolute OUTRAGEOUS price monthly through "Ford Credit" for a 2009 Dodge Ram!!! What's really funny about this situation is the whole time we were at the dealership they kept trying to get us to add on the "Ford Warranty" after my husband had to tell them 4 times that we didn't want it, we saw it on our bill as being charged. Well when my husband got home from work Monday night he decided to look at the yellow paper we received back on the day we filed the deal. Turns out the gave us the truck for $400 MORE then the price we had settled on. My husband had to take off work the following day, Tuesday, to take the Dodge Ram 3 hours away back to this joke of a "Dealer". The funny part about this whole situation is this past week after taking the truck back to this horrific place, my husband and I decided to go to 3 banks in Virginia where we are members at, including BB&T, Member One Credit Union, and First CItizens. We found out that YES we could have gotten a loan through them and were NEVER "out of the network" like Huntersville Ford stated and we could have gotten the loan for the amount of months we wanted as well. This dealership just didn't work hard enough to sell us the truck is basically what it boils down to. This place is SUCH a joke. I could go on and on about my husband and I's experience here. All I have left to say is AVOID this dealership at all costs!!! They try to nickel and dime anyone who walks into the door. WE WILL NOT BE RETURNING EVER in the future and my uncle is telling everyone he knows in Huntersville, NC about the experience we had and about his horrible experience!!! AVOID, AVOID, AVOID!!!!!!! More