Huntersville Ford

Excellent Service On 7/12/2016 I took my Ford Explorer in for service and always the service staff was outstanding. No problems at all. While waiting a sales person saw On 7/12/2016 I took my Ford Explorer in for service and always the service staff was outstanding. No problems at all. While waiting a sales person saw me walking around looking vehicle on the showroom floor and asked if I needed some help. I told him I was just stretching my legs. We started a conversation and talked until my car was ready. This is how friendly the staff is. All the way to young lady that checked me out. Love Huntersville Ford!! More

Excellent service! All the staff are very helpful and the service was done very quickly! They took good care of my vehicle and called me when the service was completed. All the staff are very helpful and the service was done very quickly! They took good care of my vehicle and called me when the service was completed. More

Service Department Diagnostic Capability I purchased my truck from Hunterville Ford new. Recently took the vehicle in for service, paid $700.00 for repairs. Within 30 miles same problem ret I purchased my truck from Hunterville Ford new. Recently took the vehicle in for service, paid $700.00 for repairs. Within 30 miles same problem returned. Returned, paid another $800.00 plus for more parts, 2/3 of the invoice was labor. Now 250 miles later same problem again. Concerns: (1) no follow up by ownership to confirm satisfaction with services. (2) I'm evidently paying for Huntersville Fords technician's training. Initially figured I'd take it to the specialist, was wrong. This approach to business is substandard. Not impressed and still have the original problem. Bummer boys..BS has ended.. More

Great experience Ed and Alisha were fantastic. They made the buying process easy. Great product knowledge that helped me select the right vehicle. Will definitely t Ed and Alisha were fantastic. They made the buying process easy. Great product knowledge that helped me select the right vehicle. Will definitely trade with them in the future. More

Great Service Service Dept. does a great job of taking care of the needs of your car. Experienced personnal and Great People skills. Price is also great too!!! Service Dept. does a great job of taking care of the needs of your car. Experienced personnal and Great People skills. Price is also great too!!! More

Service Was taken care of professionally from start to finish. Have taken my car to Huntersville Ford since the day I bought it and have continuously excepti Was taken care of professionally from start to finish. Have taken my car to Huntersville Ford since the day I bought it and have continuously exceptional service. More

Great experience This was an easy stress-free experience where the staff genuinely worked to make it an enjoyable experience. The salesman Todd was very knowledgeable This was an easy stress-free experience where the staff genuinely worked to make it an enjoyable experience. The salesman Todd was very knowledgeable and I've spoke to him several times since purchasing the vehicle. They made the paperwork painless. I will definitely come back for service and when I need to purchase another vehicle. More

Another Excellent Service Appointment I continue to be extremely pleased with the service at Huntersville Ford. This is the fourth Ford product that I have had serviced there and definite I continue to be extremely pleased with the service at Huntersville Ford. This is the fourth Ford product that I have had serviced there and definitely will not be the last. Rob in Quick Lane and Lucas, the service manager, are wonderful to deal with every time I take my car in for service. Thanks Rob and Lucas for the "Terryfic" way you treat me and my Ford Edge. Regards, Beverly Terry More

Not Helpful Unless You Purchased From Them My 2013 F150 has had recurring Throttle Body failures. I took my vehicle to this dealer for diagnosis and repair. They indicated that they could not My 2013 F150 has had recurring Throttle Body failures. I took my vehicle to this dealer for diagnosis and repair. They indicated that they could not replicate the failure (even though it happened twice on the way to the dealership) and because I had not purchased the vehicle from them, they did not have the 'history of the vehicle'. They would not repair based on just the service code. I picked up the vehicle and it failed, again, within 5 miles of the dealership. I called Ford and was told that the full service history of the vehicle was online and that any dealer can see it. It is apparent that they base their level of service on where you purchased the vehicle. According to Ford, that is against their policy. Perhaps a silver lining..... As it turns out, I am in the market for a new F250 and have removed this dealership from consideration based on this experience. I hope this is helpful to others considering this dealership. More

Fantastic Service On this particular day I had to bring both cars we own into the dealership. Not because of problems with the vehicles, but because Someone in my famil On this particular day I had to bring both cars we own into the dealership. Not because of problems with the vehicles, but because Someone in my family lost an entire set of car keys. I went in to have keys made for both vehicles , a 2005 Ford Escape with 180k mileage and a 2011 Ford Fusion with approx 80k. Also had and an oil change on both vehicles. The Service Manager and John Philips were fantastic. On my newer vehicle John Phillips advised there were two minor recalls and they could do the work the same day. I was in and out of the dealership in a short timeframe. The Service Technician Chris was very helpful and gave me some easy fixes to reprograming my fobs. Great work Huntersville Ford. I will be buying my next vehicle from Huntersville Ford. More