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Huntersville Ford
Huntersville, NC
846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 27, 2021
As we drove by Huntersville Ford we noticed that it looked like they had some new Explorers on the lot. We had been looking for several months but all the dealerships we were checking with were unable looked like they had some new Explorers on the lot. We had been looking for several months but all the dealerships we were checking with were unable to get new cars. We immediately stopped and within 30 minutes we had purchased a new Explorer! The sales associate we worked with, Anthony Stanley, could not have been more helpful and courteous. He answered all our questions and guided us through the paperwork more efficiently than we have experienced before. We are extremely pleased with every aspect of the buying experience and are excited about our new vehicle. More
by Donnie
Employees Worked With
Anthony Stanley
August 23, 2021
Top notch service across the board. Angel Martinez was a very knowledgeable and customer oriented salesman, answered all of our questions very professional and proficient. This is my 2nd Ford F150 I've purc very knowledgeable and customer oriented salesman, answered all of our questions very professional and proficient. This is my 2nd Ford F150 I've purchased from Huntersville Ford. I would definitely recommend anyone I know to visit Huntersville Ford for their next vehicle. More
by cbrack
Employees Worked With
Angel Martinez
August 18, 2021
Customer service is top notch. I cannot say enough about my very positive experience with all levels of staff at Huntersville Ford. They were very competitive on my trade-in values (I had two vehicles) and my very positive experience with all levels of staff at Huntersville Ford. They were very competitive on my trade-in values (I had two vehicles) and worked with me to ensure I purchased the vehicle I wanted at a price point I was comfortable paying, both overall and per month. They made an otherwise stressful life event painless and rather enjoyable. The GM treated me as a long-time friend and my sales rep, Brennan Gilreath, was patient, poised and professional. If you're reading this, please take this as a consideration to visit Huntersville Ford and host your own buying experience, you'll be happy you did! More
by jfriends
Employees Worked With
Brennan Gilreath
August 16, 2021
They actually negotiated well. Never felt old sales techniques or pressure. Ahmed also listened well to my needs instead of trying to push me into something I didnt need. The Superduty is a great vehi techniques or pressure. Ahmed also listened well to my needs instead of trying to push me into something I didnt need. The Superduty is a great vehicle. More
by Truckbuilder
Employees Worked With
Ahmed Hassanein
August 09, 2021
Amazing staff and facility. Eric was great to work with and ensure we were taken care of! The finance department and electronics specialist ensured they did a thorough walk thru of everything with the veh and ensure we were taken care of! The finance department and electronics specialist ensured they did a thorough walk thru of everything with the vehicle. I traveled over 2 hours away just due to this teams work. More
by doorkicker182
Employees Worked With
Andrea Walton, Eric Basiliere
August 06, 2021
I asked for the best deal without the hassle of playing "the game" with all the back and forth, and that's exactly what I got. Great deal, friendly and informative assistance from the sales rep (Ahmed Has "the game" with all the back and forth, and that's exactly what I got. Great deal, friendly and informative assistance from the sales rep (Ahmed Hassanein was awesome), and a streamlined paperwork process. 44 years on the road, having bought, sold or traded upwards of 20 various vehicles, I've seen just about everything that can happen good and bad. These folks were great. It was as good an experience as you could possibly want. More
by Ken Upright
Employees Worked With
Mike, Ahmed Hassanein
August 04, 2021
On June 25th 2020 I dropped off my car at the Huntersville Ford dealership for a cam phaser replacement. My car was returned mid month in July 2020. Over the past year when I brought my car in fo Huntersville Ford dealership for a cam phaser replacement. My car was returned mid month in July 2020. Over the past year when I brought my car in for oil changes I mentioned on multiple occasions that I still heard the cam phaser rattling and believed something to be wrong. I was told that nothing was wrong each time. July 2nd 2021 I brought my car into the dealership because the check engine light came on and the car was rocking back and forth whenever it came to a stop. I was told my cam phaser would need to be replaced and it would not be covered. I explained that I was bringing my car back within the year of it being given back to me and also explained I had communicated about still hearing the noise over the past year and was told everything is fine. I have been put through the ringer since 7/15 going through the warranty department and the dealership being unresponsive. Today (after a month of requests) I spoke to the GM who screamed at me and told me to hire an attorney because they're not fixing it. As a customer I have exhausted all options, communicated about the issues with my car, and have followed up time and time again with no reprieve. This expense should be covered by the dealership as it's within a year, this will be the third cam phaser replacement in three years, and this issue was communicated time and time again as still being present. More
by bg10
Employees Worked With
Shelly
