Huntersville Ford

My son bought a truck from them and we had it less then a month and started having issues so we took it back. We told them we shouldn't pay anything for these repairs as they should of been done with the ins month and started having issues so we took it back. We told them we shouldn't pay anything for these repairs as they should of been done with the inspection before even selling the truck. Transmission mount broken, gasket needing replaced, another leaking hose leading to oil leaking. I'm sorry but you should of seen all this! So, they took the truck and was gone for a week with NO rentals for us to use. What a huge inconvenience to us for their neglect. No communication for 3 days re: the progress, we had to contact us. We asked for a manager to call us on 2 occasions and never heard from anyone. NOT one time did anyone apologize. They "claimed" all the issues were where the mechanic wouldn't see on inspection. xx! It was covered by the warranty except we had to pay $100 for the deductible which should of been taken off but not surprised as it wasn't. We got the truck home to find one issue still was happening. AGAIN, had to call back and spoke with Naz for her to tell us it wasn't doing the problem when it was there so they couldn't see it. Told us we could make appt. to bring it back, not offering to bring it right in. Then the kicker, she told us we could go to a Chevrolet dealership to get it fixed as well. NO, WE BOUGHT IT THERE AND YOU SOLD US A VEHICLE THAT NEEDED MULTIPLE WORK. The problem still remains but we sure will take it elsewhere and they are awful! Communication, service, repair work. The sales team were great. I still wouldn't buy anything from them that is used. More

Bought my brand new F-150 here February 9th, 2024. The truck is good. However after a few days I noticed a lose piece on my grill. I took it back to them andthey scheduled for it to be serviced today The truck is good. However after a few days I noticed a lose piece on my grill. I took it back to them andthey scheduled for it to be serviced today at 9:30. I arrived at 9:20, checked in. I was advised the week prior and the day of arrival it would take around 2 hours. That is fine. I am self-employed and I can wait. 2 hours and 20 minutes later I go to check on the status of the repair as I have an appointment at 1:00 and I need my truck. To my surprise my truck has not been brought into the garage for service, they have even begun the repair. They then (the service department) try to bring it in and expect me to wait an additional two hours for the work to be completed. No one in the service department reached out to inform me that the work to my truck had not started and would be delayed. For two hours and twenty minutes I sat there without any knowledge. No one came to apologize; they did however make excuses. I gave the dealership a great review after my initial purchase, I now regret that decision. This experience made me feel like I don't matter to them now that they have my money. You would think after purchasing a new vehicle they would go above and beyond to right the situation. I would not buy from this dealership, up front you are treated very well, especially when they are trying to get your money. I do not get the feeling they care for repeat business, at least the service department does not. More

After arriving to the service dept. we were quoted $250+ tax for a diagnostic check on my wife’s 2019 Ford Ranger. I explained that there was service bulletins on the transmission issue we were quoted $250+ tax for a diagnostic check on my wife’s 2019 Ford Ranger. I explained that there was service bulletins on the transmission issue we had. I knew exactly what the problem was and said the service manager that worked on it would explain further BUT they refused to call or understand what I said. We went ahead with the diagnosis and sure enough that WAS the issue. I don’t understand them when they REFUSED to listen or even call the service manager at Meineke. With that said, “I can NOT RECOMMEND” Huntersville Ford service dept when they refused to listen to a repeat customer or make a phone call. It is OUTRAGEOUS when they take advantage on this type of situation. NOT RECOMMENDED. More