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Huntersville Ford

Huntersville, NC

Overview
Reviews
Vehicles
4.6
846 Reviews
Call Dealership (704) 387-5954
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13825 Statesville Road

Huntersville, NC

28078

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Showing 846 reviews

June 01, 2022

Customer service was very great. Lara and her team took very good care of my vehicle. I appreciated all of their help and speedy service More

by T.green0905
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lara
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Jul 22, 2022 -

Huntersville Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

May 12, 2022

We had an appointment to get service done on our car and received multiple email confirmations so be driving down there only to find out they tell us that we do not have an appointment gross in.competency T More

by martylemons
Customer Service
Recommend Dealer
No
Employees Worked With
no one specifically
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May 16, 2022 -

Huntersville Ford responded

Mr. Lemons, Thank you for your feedback and letting us know about the concerns you experienced during your recent service visit. We are currently in the process of changing over scheduling systems. We do apologize for your inconvenience. Please let us know if we can help you in the future.

May 16, 2022 -

martylemons responded

That’s not the problem as we went back the second time and the guy comes back out five minutes later and said we did an inspection and we know that you do need a driver side airbag replaced well we knew that the as Ford sent us the recall sheet which my wife showed the lady, so we wasted a second trip for complete utter nonsense. if there’s one business who does not deserve to be in business it’s yours

March 16, 2022

I had issue with truck and Mr. Bob Sodie took care of it without question. I recommend anyone looking for a PreOwned or new Vehicle to do business with huntersville ford! I will do More

by Brycecoulter4sure
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Sadoie
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Mar 17, 2022 -

Brycecoulter4sure responded

You would think if you bought a truck that cost 51000.00 that the dealer would at least stand by their product if you had issues. My check engine light came on the day I took it home. I called my salesman sonny burgess and he told me to schedule it with gmc next door. Well after getting truck scheduled I called sonny and he informed me that huntersville ford would not be responsible for repair at gmc. Horrible experience and all these people are looking to do is get over on you without standing behind their product. People like this are pure evil!

Mar 17, 2022 -

Brycecoulter4sure responded

I just received a call from the pre-own manager Bob Sadoie and he said that he wasn’t even aware of my issues with my truck. I was informed by him to take my truck to my local gmc dealer and have them look and see what is going on with my truck. I feel better knowing that someone cares how I’m feeling about my purchase.

Mar 17, 2022 -

Brycecoulter4sure responded

I just want to reiterate that I wasn’t trying to bash the huntersville ford! . Mr Bon Sadoie insured me that huntersville was gonna stand by it’s vehicles! That dealership was gonna take care of what ever the Issue was with my new blue certified Truck. I look forward to having my truck repaired and this issue behind me.

Mar 17, 2022 -

Huntersville Ford responded

Thank you so much for letting us work with you to figure out. We honestly had no idea there was even an issue until we saw this review. It was just not handled properly and gives me a chance to reiterate how to handle certain issues. And with the truck being under the blue advantage warranty, there was not an issue with getting it repaired at all. Just mishandled and we apologize again for that. Once everything is handled to your satisfaction, if you could please update the stars for us would be a great help on this end if you feel like we deserve them. Have a great weekend.

March 16, 2022

My sales person Ahmed was excellent took the time out explaining my bronco sport to me with the features More

by Spanky
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ahmed Hassanein
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March 14, 2022

Great experience from start to finish. Highly recommend Huntersville Ford for your next vehicle purchase. More

by wbyrne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Basiliere, Ahmed Hassanein
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March 13, 2022

Outstanding experience. I got more than expected from my trade in and had great service from both Sheldon and Eric More

by Zooboyny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon White, Eric Basiliere
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March 12, 2022

The car aside because I could have found a nice mustang at any dealership the customer service from Eric and Zack was unparalleled they both have great personalities and the kind of smiles that make you fe More

by Rorieferonte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zackery Zinn, Eric Basiliere
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March 08, 2022

Easy to work with you and very professional. Will recommend to my friends and family. More

by ctu2575
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evert Flores
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March 08, 2022

Easy buying experience, knowledgeable staff. In and out no problems, reliable brand and keeps to their word. More

by AirlineJoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Basiliere, Clent Bines
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March 03, 2022

Just had my Lincoln serviced. As always Huntersville Ford is prompt, courteous and professional in an immaculate facility. Cody my service advisor is always a pleasure to deal wi More

by thephibe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Larigey
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