Hunter Subaru

consistent bad service after car purchased. Recent visit worst ever. Tried to sell a 4 wheel alignment which they had just done less that 5 months ago. An hour after I got home I got an ema Recent visit worst ever. Tried to sell a 4 wheel alignment which they had just done less that 5 months ago. An hour after I got home I got an email that said they had talked to me about 2 additional things I needed to do while I was currently in the waiting room??? Really, no one talked to me while I was in the waiting room about a problem. They wanted to do a 4 wheel drive alignment but they supposedly did that and charged me for it less than 5 months ago. What is going on here? Was it done? I paid for it then. Someone needs to work on their service here. I like this car, but it has been one thing after another with the service since we got it in 2021 for future service I will seek other options. The trust here is gone completely More

Service Department has Terrible communication and aggressive up selling of necessary products and services. They wasted two hours of my time, charged me $180 for a diagnostic test, and then did not f aggressive up selling of necessary products and services. They wasted two hours of my time, charged me $180 for a diagnostic test, and then did not fix the issue (multiple safety system warning lights on). But on the bright side, they did try to sell me a $26 bottle of Fuel System Cleaner, which they described as "Needs immediate attention", so I guess we can see what their priorities are. I dropped my car off because I had multiple indicator lights on: Traction Control, ABS, Auto Hold stuck on. The next day they looked at the car, then sent me a text that linked to some web app that showed a service had been performed: "HDBELE - BODY ELECTRICAL CONCERN" was the only description. The web app showed 4 more recommended services, and all four were tagged as "Needs Immediate Attention". The services were: (1) Wheel Bearing Replacement - Rear, (2) Fuel System Cleaner, (3) PCV Valve Replacement and (4) Spark Plug Replacement. There were no notes or explanations of what these services were or why I needed them. And, since the list included a bottle of fuel additive and trying to replace my spark plugs 12,000 miles before the owner’s manual says they need to be replaced, I didn't take any of that seriously. Hey Hunter, maybe pick up the phone next time or fix your broken web app. So, based on that nonsense, I assumed that the amount they had charged me was for the repair I needed and were just trying to up-sell me a bunch of services. When I went to pick up the car, I found that they had done absolutely nothing to fix it. The $180 was just for a diagnostic test. But actually 1 (and only 1) of the four services they recommended was REQUIRED to fix the issue. Had they made that clear, instead of trying to sell me fuel additive and spark plugs that I didn't need, then they would have my money right now and I would be a happy customer. Instead, they were so busy trying to ring extra pennies out of me that they left all the dollars on the table. I bought my car from them new and have used them for all important service since. But never again. I'll go to the other Hyundai dealership in Asheville from now on for service and sales. More

Tom was informative and professional and above all friendly. The dealership over all was also clean and friendly friendly. The dealership over all was also clean and friendly More

Purchased a new Outback Touring XT December 31st. Car sounded good. I recommended two others and they purchased. Be very leary of a new Outback. Check class action suits online. I wish I had. I was sounded good. I recommended two others and they purchased. Be very leary of a new Outback. Check class action suits online. I wish I had. I was told by the dealer representative that, if I wanted to get my car fixed, I'd have to get Subaru of America open a ticket. Motherboard still not functioning. They've had the car 4 times and goes in again in a week. Sales reps try but there's no corporate response. I'm told by an employee that they have hundreds of new cars with the same problem that they cannot fix. More

I took my 2015 Outback in with transmission trouble. Delores and everyone I dealt with was pleasant, professional and courteous. Loaner was appreciated. Great job! Delores and everyone I dealt with was pleasant, professional and courteous. Loaner was appreciated. Great job! More

Save your time and stress and go to Prestige. Trey Sales Manager said they would match an offer 100% just come in. I get in and John Pop doesn't want to do the deal because it was too aggressive despite the Manager said they would match an offer 100% just come in. I get in and John Pop doesn't want to do the deal because it was too aggressive despite the GUARANTEE to match. It's recorded, it's on tape. They talk about "hometown promise", but they are only looking out for them. Any quote they give you, run it by Prestige after. I'm also available to help and so is Edmunds! Don't let Hunter ruin your car buying experience. More

We had an excellent experience with Hunter Subaru, working primarily with a youngish salesman named Brandon, who was congenial, knowledgeable, and accommodating. Although it took quite a while for the working primarily with a youngish salesman named Brandon, who was congenial, knowledgeable, and accommodating. Although it took quite a while for the loan approval to work through, we were happy with the deal we were able to make on a new Outback Premium and pleased with the interactions we had with several employees and the sales manager as well. More

Worst customer experience! I never been treated so bad by a sales manager in the process of buying a car. Go to another car dealer if you want to be treated like a person and a car buyer. a sales manager in the process of buying a car. Go to another car dealer if you want to be treated like a person and a car buyer. More

Don’t trust this car dealer I was giving a representative my payment information for a car that they committed to sell me. The representative needed to get a question answered a I was giving a representative my payment information for a car that they committed to sell me. The representative needed to get a question answered and went away. When he came back he told me the car was sold to someone else. How professional is that? I assume the sold the car for more money. Their only interest is money and not the commitment and interest to customers. Stay away they can’t be trusted. More