Hunter Dodge Chrysler Jeep Ram

Return Customer Mu husband and I have purchased two vehicles from Hunter Dodge and I can pretty much guarantee we’ll be back for a third! Everyone there is very perso Mu husband and I have purchased two vehicles from Hunter Dodge and I can pretty much guarantee we’ll be back for a third! Everyone there is very personable and actually listens to our concerns. We always get great setvice at Hunter Dodge! More

The best Gus Briones and Jordan Magana are the best. My wife and I have been to many dealerships trough the years and none of them have come close to the level Gus Briones and Jordan Magana are the best. My wife and I have been to many dealerships trough the years and none of them have come close to the level of excellent these two bring to the table. Also the care they give after the sale will make you want to buy another car/truck. I know I’ll be back for a truck when I’m ready. Geat people! I’ve referred many others and will continue to. More

Worst service in car dealer history Scheduled appt for safety recall and software update 2 months in advance. Supposed to take 3-5 hours to complete. 6 days later it was finally done.... Scheduled appt for safety recall and software update 2 months in advance. Supposed to take 3-5 hours to complete. 6 days later it was finally done.... Had charging issue which is under warranty, had to have vehicle towed. Told they would get to it in 2 days. It is now 5 days and the service person says it could take WEEKS to get to. More

Charger (T.W) I had great customer service from Darren ln sales and George in Internet sales they were very helpful and I'm happy with my purchase.Thank you. I had great customer service from Darren ln sales and George in Internet sales they were very helpful and I'm happy with my purchase.Thank you. More

Service department unresponsive I called to make an appointment with the service department, I eventually went to voicemail, left a message.... Waited two days for a response, did no I called to make an appointment with the service department, I eventually went to voicemail, left a message.... Waited two days for a response, did not get one. I called back and, once again, I went through the gauntlet of automated responses before I was asked to leave another message. I chose to go to an operator this time and she sent me to listen to some elevator music before I was transferred to the "Sales" department. I would like to give a review of the service, but I cannot even make it to that point. More

Worthless Dealership. Pathetic dealership that sells lemons. I bought a 2017 JGC in August. On Thursday, I picked up my 2017 JGC Thursday after it was there a second time Pathetic dealership that sells lemons. I bought a 2017 JGC in August. On Thursday, I picked up my 2017 JGC Thursday after it was there a second time since March for a evap leak. Not even three days later, guess what, my check engine light came on again. I paid 45K+ on a vehicle that I've owned since August 2017, and it's been in the shop three times for warranty repairs. Avoid this place like the plague. More

No CORE VALUES no CUSTOMER SERVICE Just another typical dealership HUNTER DODGE Of LANCASTER I understand that it’s a business people need to make a leaving But why will you want to Just another typical dealership HUNTER DODGE Of LANCASTER I understand that it’s a business people need to make a leaving But why will you want to give you’re business to a company that does not believe in customers I purchase a car 2 yrs ago and my lease was up 2 days ago I call to return the car set an apt with EMMA lease returned she tells me over the phone that she’s there almost all day but she takes break from 1 to 2? I said ok I’ll try make it before that she ok I’ll see you here I’m driving 1 hour and half away I make it at exactly 12:40 I rush to the reception and ask for her I was told that she was picking up a car from the body shop that she will be with me in s few minutes 30 minutes later no word From her decided to ask for help again to th receptionist she got me another salesman his name is DAVIEON HUNTER he said to me I don’t know I was send By someone all I’m getting is the miles and email I ask we’re is EMMA she’s on lunch ok I ask to speak with the manager and I did I let him know what had happened and he basically ignored it he said that he has no access to any lease paperwork the manager name is SEAN RODGERS at this point I give up I new nobody at this dealer care and this was only to return a lease know I can only imagine buying a car that has issues DO YOU THINK I’ll Be HELP??! I don’t think so More

False inter state advertising - un ethical practices. While in Wyoming ( November 28, 2017) I saw Hunters advertising a New 2017 ivory Jeep Grand Cherokee Jeep Overland on the web page with the following While in Wyoming ( November 28, 2017) I saw Hunters advertising a New 2017 ivory Jeep Grand Cherokee Jeep Overland on the web page with the following discounts. $4,000.00 from Hunter, $2,500.00 from Chrysler. I asked several questions via e-mail about this new 2017 Jeep advertised for $52,380 before $6,500 in discounts. A week and 5 e-mails later we arrive back to our home in Bakersfield. The salesman told me he would be in at 3 on Monday morning. I called him and said we were about 70 miles from Bakersfield. He called me back and told me he could not find the Jeep on the lot and just learned the owners wife was driving it. I said then it isn't new. After some conversation elapsed we went to Hunter. The Jeep had 550 miles on it, was not new, and Mr. Flores tried to tell me the Chrysler discount was $2,000 and not $2,500 as was on the their inner net. I shared with him that Hunter had over 20 vehicles with the $2,500 discount on their web page. The salesman went to his desk and pulled up their web page. There it was $2,500.00. Eventually after alot of arguing Mr. Flores said he would give me the $2,500. I told him that he wasn't giving it to me he advertised that discount to everyone in a greedy attempt to get people to come to Hunter and then to wiggle out of the $2,500. This was my second Jeep. I had just sold our 2015. I received a post card from Chrysler stating they would give me $500.00 off the purchase of a new vehicle. After a verbal confrontation of this unethical advertising campaign by Hunter he said he would give me the $4,000, the $2,500 as was advertised plus Chrysler was going to give me another $500 f\because this was my second Jeep. This being said - all of these discounts was for a new Jeep, in my mind with maybe 2 to 10 miles on it; readily sitting on the lot and not driven by anyone. I told Mr. Flores in his office to make the discount "right" for this Jeep not being a new jeep as advertised on their web page. I left his office. About 3 hours later we go through financing. I did not verify the additional discount for the Demo Jeep. On Tuesday I looked at the financing document and I did not get a penny off for buying a DEMO unit with 550 miles on it. Imagine if I had went to the dealership with a 2017 Jeep with 550 miles on it what they would have offered me for it . I looked up the price of this truck on Nada. The value of this Jeep drops significantly from New with 2 miles on it to 550 miles on it. Yet, not a penny in discount for this Demo unit. In conclusion had I known from the beginning ( a week earlier during contact with the salesman) that this Jeep was being advertised as a NEW Jeep but in reality was a demo unit being driven by "the owners wife" I would have went to Huntington Chrysler because they offer the same discounts for an actual - NEW on the lot Jeep. Chrysler does a great job with the Overland., This is our 2nd. Jeep. No one should have to fight to get what they were promised for discounts. The salesman actually sent me the picture from the web page with those discounts on it. So, these discounts were not a mistake but rather within a plan. to get the customer in their office, hooked on their vehicle then get out of the advertised Chrysler discount of $2,500.00 . Advertised as New but was a jeep being driven every day, this 2017 Jeep was not on the lot and actually had 550 miles on it when I got there. The salesman ( Chris) did not know it was on the lot. Chris told me that this jeep was new and he would have it prepped and gassed up after I bought it. But then , he didn't know it wasn't a new unit. But - Mr. Flores did. Lastly when I confronted Mr. Flores he told me he did not have to sell me this jeep. I asked to speak to the owner or the Manager several times. Mr. Flores told me he acted on the behalf of the owner. He was very reluctant to have me talk to his manager. And, never granted my request. From what I know now Mr. Flores did in fact direct the web page manger to include these discounts. Mr. Flores told me that everyone there reports to him. Subsequently and by his own admission the web manager does not list prices himself , he/she just inserts what numbers he/ she was given. by Mr. Flores. Mr. Flores will never ever sell me another Jeep. This entire dealership is under the direct command of Mr. Flores and his ethics needs to be confronted in a class action litigation on the grounds of inner net fraud for financial gain. I will go to Huntington Chrysler because Bakersfield seldom offers any discounts. Hunter in Lancaster - one can leave their home expecting to buy a new Jeep and once they get to Lancaster Chrysler actually get a used Jeep ( driven by someone with over 500 miles on it) for the price of a new jeep and not get a penny in discount. What ever happened to Ethics and honor ? More

Very helpful sales and service Service department was awesome we stopped in on a whim to get our new key fobs programmed thinking we would have to make and appointment , but they go Service department was awesome we stopped in on a whim to get our new key fobs programmed thinking we would have to make and appointment , but they got in n that day and got the fobs programmed in 45 minutes, met a salesmen named David Fuentes who showed us a couple of Durango's and test drove a journey, very helpful and no pressure at all ask for him if you are there for a vehicle. More

Avoid Jason Betancourt (Internet Sales Mgr). Shoppers should avoid this dealership as it will not honor nor match other dealership prices of advertised lease promotions. As a manager, Jason Betan Shoppers should avoid this dealership as it will not honor nor match other dealership prices of advertised lease promotions. As a manager, Jason Betancourt will step into a conversion after sharing notes. And will rudely suggest, "Why haven't you gone with a deal at one of those dealerships?" Very distasteful sales tactic. No sales value. Shopper can take their business elsewhere, where spending money is appreciated. Luckily, I did not drive 3 hrs to visit. Kourtney (sales) is a star model employee to discuss details. More