Humble Hyundai

Recall Failure Humble Hyundai is not trustworthy. I love the car but can't trust them to perform maintenance services. My engine qualified for a recall. I was expect Humble Hyundai is not trustworthy. I love the car but can't trust them to perform maintenance services. My engine qualified for a recall. I was expecting a new engine as recalls replace the defective part with a new part. I was told it would take two weeks. It took four. The dealer informed me I received a "refurbished" engine. I asked for documentation as to how many miles the "refurbished" engine had. They refused to provide that. For all I know I exchanged an engine with 100,000 miles with one that has 200,000. Worse, they may have just "fixed" the first engine hoping that would "solve" the issue. The point is I don't know and they won't say. Imagine the conversation I will have with another dealer or buyer when it comes time to sell or trade in my vehicle. My odometer says 106,000 miles but since this isn't the original engine I don't know the true mileage. I don't see a buyer giving me any value for my car after that conversation. I heard from the dealership with 15 minutes of writing a negative Facebook review. I was promised documentation from them stating I received a new engine within 24 hours. Five months later I still haven't received anything. And to kick me while I was down, they installed two new tires because they ran over nails during a test drive. Ok, good service there. Except one of the new tires developed a bulge on the side on my way home. Instead of taking it back, I went to my regular mechanic and paid for a new tire for $115. I'd rather pay than trust them with "free" warranty work. More

Quick & Easy Process The sales staff and service area have been amazing! I love my new car! The process was quick, easy and painless! I would recommend them to my family a The sales staff and service area have been amazing! I love my new car! The process was quick, easy and painless! I would recommend them to my family and friends! More

Professional service The staff at Humble Hyundai was professional and courteous. They showed empathy toward me after they learned I was in a car accident. I highly recom The staff at Humble Hyundai was professional and courteous. They showed empathy toward me after they learned I was in a car accident. I highly recommend this dealership. More

Straight-forward pricing and attentive service Second time to lease a Genesis with this dealership. Charles Dillahunty was very helpful and attentive during the leasing process (also the grounding Second time to lease a Genesis with this dealership. Charles Dillahunty was very helpful and attentive during the leasing process (also the grounding of the previous vehicle). The rest of the staff that also helped me during this transaction were also very cordial and easy to want to deal with. More

Very happy with my shopping experience My service rep, Al Prisco was very down to earth. Made me trust his opinions. This is the second car i buy from this dealrship. Will buy from them aga My service rep, Al Prisco was very down to earth. Made me trust his opinions. This is the second car i buy from this dealrship. Will buy from them again. More

Excellent The service, and friendliness, was excellent. The dealership is clean and comfortable. We have purchased two Santa Fe's from this dealer in the past. The service, and friendliness, was excellent. The dealership is clean and comfortable. We have purchased two Santa Fe's from this dealer in the past. More

great people at every level of experience from top to bottom everyone i came across at the dealership was friendly easy to work with and tried there best to make me happy with my purchase. fro from top to bottom everyone i came across at the dealership was friendly easy to work with and tried there best to make me happy with my purchase. from the front desk to sales and finance everone was great. More

Great Experience!!! I am on my 3rd lease with Humble Hyundai. I am very pleased with the experience of my lease with this dealership. My salesman, John Montgomery, was I am on my 3rd lease with Humble Hyundai. I am very pleased with the experience of my lease with this dealership. My salesman, John Montgomery, was very nice and explained everything to me, even if it meant repeating it a second time. I will continue to do business with Humble Hyundai and will recommend it to my friends and family. More

Exceptional Service Great all around experience. Friendly staff, fast service. Gavin worked hard to get us the best deal. When we went to do the final paperwork it was su Great all around experience. Friendly staff, fast service. Gavin worked hard to get us the best deal. When we went to do the final paperwork it was super fast. More

A pleasant experience. I was comfortable not pressured like other dealerships to buy a car. Mr. Gavin Ally was very professional and knowledgeable about the cars he showed I was comfortable not pressured like other dealerships to buy a car. Mr. Gavin Ally was very professional and knowledgeable about the cars he showed me. He had a nice personality. He answered all my questions. If he didn't know something, he went and found out. The other team member who did the paperwork was very professional and efficient. More