Humble Hyundai

My name is Clarence Roberson II. In March 2019, I purchased a 2013 Huyndai Santa Fe Sport from Sterling McCall Hyundai South Loop that was in good condition. I kept up with my schedu In March 2019, I purchased a 2013 Huyndai Santa Fe Sport from Sterling McCall Hyundai South Loop that was in good condition. I kept up with my scheduled maintenance in a timely manner. The first incident I experienced is when I received my vehicle back with yellow road paint on the driver side of my vehicle. The service department attempted to remove the paint; however, it was never completed. The second incident involved me taking my vehicle in for a scheduled oil change where the tech forgot to complete a task that led to oil spilling all over the motor. The motor cover was also cracked. I am no longer pleased with the service I received at Sterling McCall so I went to Humble Hyundai thinking it will be better and they could repair what the previous dealership (Steele South Loop Hyundai now) damaged just to be told I had to pay for everything to get redone at Humble Hyundai as their systems are not linked to determine what previous repairs were done even though I had receipts. So I did later to find out that what was paid for at Humble Hyundai was not repaired again. To be told that it wasn't damages that Humble Hyundai technicians did when they were repairing the initial damaged from Steele so I now have to pay for those damages. Once again, I did. In the process of me thinking they repaired everything that was wrong with my vehicle, leaving work on the highway, my motor went out. I drove it to the dealership where they allegedly repaired the motor but damaged others things that were previously repaired. I was told once again that it's my responsibility to fix it. I had duct tape on part of my vehicle. My alternator was damaged. The windshield wipers were damaged as well. They left screws and bolts on the part by the windshield. My motor is still making a knocking noise that they're stating is the alternator. Now, my vehicle no longer rides smooth. It makes a loud noise and I feel it through the floor and pedal. I am very disappointed, terrified and afraid to drive my vehicle because it can endanger other lives as well as mine. At one time I thought it was the dealership until I went into the shop area with the service advisor to see the techs on their phones laughing and joking around. The last time I went on 9/24/24, I told the service advisor again about the issues that were never resolved and was told "Well, you know you have a 2013 so the vehicle is old". I advised him that I keep up with the maintenance on my vehicle so there's no reason for these issues to continue after paying for repairs that are obviously not being completed. Due to unresolved issues and problems, I'm reaching out to corporate to get some help in getting this matter rectified. More

I took my Humble Hyundai Sonata in for an oil leak, discovered when my husband changed my oil. No warning lights were illuminated, the car was driving fine, but I had only 20,000 miles on my power trai discovered when my husband changed my oil. No warning lights were illuminated, the car was driving fine, but I had only 20,000 miles on my power train warranty. I was told it was the valve cover gasket. They replaced the valve cover gasket and I drove 20 miles home. The next time I drove the car the engine light came on. I completed the errands I had scheduled, then headed back to the dealer. Miles driven between the two dealer visits were 60. They told me it was the thermostat. I am an elderly woman and have no familiarity with the anatomy of a car, so I had them replace it at a cost $77 for the part $600+ for the labor. I made a precautionary trip home to have my husband double-check that I was safe to travel. He looked under the hood, showed me where the thermostat plugged in next to the valve cover they worked on, identified the tool marks that indicated the valve cover was removed, then looked at the hoses, the thermostat housing, and the radiator reservoir. The hoses showed no evidence of being re-clamped, the thermostat housing was still covered with years of grime, and the reservoir was below the low mark. I took pictures of everything to substantiate my request for an investigation. The Hyundai response was that the service department said they replaced the thermostat, and that was that. To add insult to injury, according to Kelly Blue Book, the average DEALER charge in my area to replace a thermostat for my particular vehicle is $450 - $500 (parts and labor), so not only do I question whether it was truly repaired, but I feel I was overcharged at $700+! More

Took my Hyundai Equus in for an oil leak and was told it was the valve covers. This was done under an extended warranty and I picked the car up. Immediately, the car was misfiring and the next morning I had was the valve covers. This was done under an extended warranty and I picked the car up. Immediately, the car was misfiring and the next morning I had many check engine lights. I took the car back and apparently they had not plugged in the variable valve timing properly. I took the car away again and the next morning noticed the burnt oil smell in the cabin. I dropped the dust cover from the bottom of the engine and the car was leaking oil I took the car back for the third time and was told that with oil leaks they start at the top and work down. That is a ridiculous thing to say as it basically means that they have Carte blanche to replace every gasket in the engine trying to find an oil leak. An experienced mechanic which have cleaned off certain areas of the engine to see where the oil was coming from. It doesn't make any sense in my case anyway as they plainly did not replace the valve covers and then see if the engine was leaking oil. They did not even bother to examine it after they had changed the gaskets. They have the car again now so I am waiting to hear what they say. More

Eric was a great salesman , I would definitely recommend to anyone who wants to buy a car ..10/10 recommend!!!! to anyone who wants to buy a car ..10/10 recommend!!!! More

They don't honor their online prices, and even worse after you sign they will try to sell the car to someone else if he can give them a higher price than you. Just a waste of time! after you sign they will try to sell the car to someone else if he can give them a higher price than you. Just a waste of time! More

Excellent service Service person awesome Meya Stamper very professional my car is fixed at a perfect time 👍 very professional my car is fixed at a perfect time 👍 More

I've been dealing with significant frustration over the past two years at Humble Hyundai regarding my 2016 Sonata's oil consumption issue. Initially working with a service advisor who was later terminated past two years at Humble Hyundai regarding my 2016 Sonata's oil consumption issue. Initially working with a service advisor who was later terminated only added to the problems. Despite diligently participating in an oil consumption test, I was shocked to be told in October that I needed to restart the process due to its duration. The dealership's communication has been consistently misleading, promising steps like combustion cleaning and engine replacement if the issue persisted, only to backtrack later. After leaving my car with them for 13 days, I called for an update and was informed by Richard that I needed a new engine, but the claim was never submitted. The cost estimate provided, exceeding eight thousand dollars, was disheartening. The lack of transparency and failure to honor commitments have severely impacted my perception of this dealership's integrity and customer service. I regretfully conclude that I cannot recommend Humble Hyundai to others based on my experience. The miscommunication, unfulfilled promises, and lack of honesty from the service department have left me with a sense of betrayal. This ordeal has tarnished my view of Hyundai as a brand, and I am now reluctant to consider another purchase from them in the future. More

Absolutely the worst customer service in service, service manager Richard is unprofessional. Told my daughter drove into a ditch, and flood her car that’s why the faulty engine had water in it, absolutely z manager Richard is unprofessional. Told my daughter drove into a ditch, and flood her car that’s why the faulty engine had water in it, absolutely zero damage to the car. After months without any communication on the vehicle without us calling repeatedly, engine replaced under warranty, no rental. Daughter leaves and realizes her vehicle windshield is cracked, call immediately, Richard claims he will check the video, never receive a call. Call to follow up, she needs to bring the car by for him to look at, he claims it’s a rock chip. Called the GM at the sister store, doesn’t return phones calls or text communication system they utilize. Will never, ever utilize dealership or service again!!! Buyers, please feel free to reach out to me. More

The salesman, Tanner, was slick and sneaky when closing out deal. As we waited for the car to be cleaned and handed over to us, he gave us a huge piece of paper that contained answers he wanted us to to us out deal. As we waited for the car to be cleaned and handed over to us, he gave us a huge piece of paper that contained answers he wanted us to to use on his rating/review. In return, he promised to give us $100. He even shook our hands. That was a scam. It’s been over 6 months, and we still don’t have the $100. He has probably done this many times. Now he has been promoted! Beware! More