Hughes Honda - Service Center

We have had nothing but good service! The Service Team is great! We applaud the way they take care of their customers!The guys really attended to our needs and saw to it we were completely satisfied with the great! We applaud the way they take care of their customers!The guys really attended to our needs and saw to it we were completely satisfied with the work done. Our experience with your service dept. is AAA! sincerely, Phyllis M Masterson More

This was the worse dealership we have ever experienced. Although we told them the problem with our vehicle as diagnosed by our mechanic, they conned us into two unrelated fixes which cost us a lot of money Although we told them the problem with our vehicle as diagnosed by our mechanic, they conned us into two unrelated fixes which cost us a lot of money, before finally repairing the original problem. The service manager was terrible and would not stand behind the mistakes his mechanics made. I would not recommend this dealer or service department to anyone, and based on this experience, would not buy another Honda vehicle. I will continue to spread the word about Hughes Honda Service Department to help others prevent this type of experience to themselves. Use extreme caution when dealing with Hughes Honda!!! More

Always excellent service at Hughes. I have been using this dealership for over 20 years and have never seen a lapse in their taking care of the customer. this dealership for over 20 years and have never seen a lapse in their taking care of the customer. More

First trip was for oil change, was told by Becky that battery was bad, and not a Honda battery. When I got home found it was Honda battery, had to return the next day for battery. battery was bad, and not a Honda battery. When I got home found it was Honda battery, had to return the next day for battery. More

Always have a great experience with your service rep's. Always have a great experience with your service rep's. Prior to retiring in Oct.2011, I drove about 40 to 50,000 miles a year and was in there ve Always have a great experience with your service rep's. Prior to retiring in Oct.2011, I drove about 40 to 50,000 miles a year and was in there very often. Since then I drive a lot less and have not been in for a while for service. It was very nice to have Stan remember me call me be name when I came in and take time to talk with me. It shows I am not just a customer, I am a person that they know. Your new rep Beckie was very helpful and pointed out that I needed new rear breaks and that my windshield wipers needed replacement. I appreciate being informed of these needs and will be back soon to have the brakes replaced. Windshield is a lot cleaner now. Thanks and keep up the good work. JIM GALEAZZO More

Stan is a very pleasant person to work with. Feel he takes personnel interest in making sure you get the issues you have fixed. And when promised. takes personnel interest in making sure you get the issues you have fixed. And when promised. More

Was not pleased on last visit. Ref my 2010 Insight. Prev visit for service w/20K miles on car recd "all green" which (on paper) included tire rotation. 5K miles later told front tires very worn..told b Prev visit for service w/20K miles on car recd "all green" which (on paper) included tire rotation. 5K miles later told front tires very worn..told by svc mgr must be something I hit or didn't put enough air in tires or out of alignment..although when light come on take to Honda for air (thanks for that)..told I could get a "deal" on tires if needed..alignment machine broken so told to call back in 3 weeks...came back...alignment fine so why are tires so bad? Svc mgr on phone when I returned; saw me...I stood back so not to bother, waited about 10 min..went to showroom to walk around; checked back, he was talking to a man...again stood back to wait my turn...briefly talked to svc rep (all this within about 6 feet of counter)...svc mgr then got up with no eye contact and left area. Then asked svc rep about "deal" for tires...best thing was that tires were now on sale...however, sale price on Dunlop was $60 more than other stores in town and not even on sale! Not sure if true, but was told that Honda probably got deal from tire company and initial tires not as good....seems reasonable since how can tire w/25K miles be so worn? I am in contact w/another company to purchase Yokahoma? tires...am usually happy with your service...note that I also purchased a 2011 CRV from Hughes. Hopefully, this is isolated incident. Mischa McNease More

Service Rep Mike Benboe is a great asset to your business. Customer Service was friendly and helpful. Also, Mike lined up service manager to test drive car with me to determine source of problem, w business. Customer Service was friendly and helpful. Also, Mike lined up service manager to test drive car with me to determine source of problem, which was wonderful. Great guys! More

Mike is very Customer friendly and very professional. I look forward to my next service. The service hours are in line with my work schedule which makes my appts easy to schedule. look forward to my next service. The service hours are in line with my work schedule which makes my appts easy to schedule. More

I have little free time for service appointments. Stan is always courteous and accommodating. He is an asset to your company. I have purchased several Hondas from you; your service department is one of the always courteous and accommodating. He is an asset to your company. I have purchased several Hondas from you; your service department is one of the reasons. More