Hughes Honda - Service Center

excellent and professional service Mike Benboe always give accurate and professional service. Definitely my go to guy for servicing my car for over a decade whether on the phone or in Mike Benboe always give accurate and professional service. Definitely my go to guy for servicing my car for over a decade whether on the phone or in person. More

Great Service I just want to thank Stan Tydings for the excellent service at Hughes Honda. My car was serviced quickly. They also took care of the recall inspecti I just want to thank Stan Tydings for the excellent service at Hughes Honda. My car was serviced quickly. They also took care of the recall inspection. More

Recall on Air Bag and Software Update The personal at the Dealership were Great and Very Friendly and work was Done on reasonable time. But unfortunately I had to Go back for the Software The personal at the Dealership were Great and Very Friendly and work was Done on reasonable time. But unfortunately I had to Go back for the Software Update another time but they went ahead and Change the Oil on the Car but I thought they will give a Break on the Price but it didn't happen since I have to come back another Week. Since I was locate in Cochran, I had to schedule another Appointment to Get the Electronic Software Update. The Work that has been done on the Car is Great and I do really Appreciate the Hard work that you Guys have done on it.....Keep up the Great work and God Bless More

Excellent Service Just took my CR-V in for a Multi-point Inspection and have my brakes checked before a road trip. Was helped by Mike Benboe. Professional, friendly and Just took my CR-V in for a Multi-point Inspection and have my brakes checked before a road trip. Was helped by Mike Benboe. Professional, friendly and courteous. Only took 25 minutes with an appointment. Only negative I have is the Service Manager did away with the service points accrual system for coupons which I have yet to see! More

Customer Service I took my 2014 crv to Hughs Honda for its oil change - dealt with Brittni Stables in the service dept. . She was very friendly informative, prompt a I took my 2014 crv to Hughs Honda for its oil change - dealt with Brittni Stables in the service dept. . She was very friendly informative, prompt and had a overall and cheery personality. I had a very good experience. She is an asset to there staff. Thank you More

Overall, outstanding Service Dept experience at Hughes Honda I took my 2006 Odyssey EX-L for the Hughes Honda Minor Service Special ($59.95). This included a Oil Change, Tires Rotated, Check of all Fluid Levels I took my 2006 Odyssey EX-L for the Hughes Honda Minor Service Special ($59.95). This included a Oil Change, Tires Rotated, Check of all Fluid Levels, Inspection of: all lights, HVAC, Battery, and brakes. They adjusted the front and rear brakes, lubricated all doors and hinges, and conducted a Multi-point Vehicle Inspection. They did identify some follow on maintenance items (i.e. Drive Shaft CV Boots needs replacing - no surprise since i have over 140k mles). This all took about 1.5 hours (as estimated). Overall, I received great support from the following Service Dept Reps: -Stan Tydings (check-in); -Brittni Staples (check-out) I would definitely recommend Hughes Honda if you want dealership service. More

Service Department Mr Mike Benboe was very helpful in our problems of our SUV Crv that required some replacement parts and other issues related to the diagnostic results Mr Mike Benboe was very helpful in our problems of our SUV Crv that required some replacement parts and other issues related to the diagnostic results of our vehicle. Thank you Mr. Mike benboe. More

3 cars so far, and couldn't be happier! I love the fact that when I go in that multiple employees know who I am. They are not just interested in the car put take a personal interest in bein I love the fact that when I go in that multiple employees know who I am. They are not just interested in the car put take a personal interest in being sure that I am completely satisfied. Any dealership can sell you a car, but a good one will keep you coming back thanks to good customer service. I have gotten three cars from Hughes (all through Todd) and do all of my service through them (I can't think of a single time when Mike hasn't been there), and as long as I keep receiving such great customer service, I will continue doing business solely with them. Bottom line is not what is most important here, rather the horizon - long term customer relationships and service always produce better business in the long run! Todd and Chuck are the best!!! Crystal does a great job with quality assurance - they do use those surveys to improve themselves so fill those things out! More

emission light issue I brought my 2012 Pilot in because of emission light and a VSA light. Unfortunately they found out that my it was a piston ring issue and there is a I brought my 2012 Pilot in because of emission light and a VSA light. Unfortunately they found out that my it was a piston ring issue and there is a recall for it. I wasn't crazy about the idea of loosing my truck for a few days but the service department didn't hesitate on arranging a rental car for me and getting me on my way. That's all I could ask for. I understand vehicles break and at least they tried to make things right with me in a timely manner. I appreciated that. More

One Star service at a Five star price Over and Over again I am writing this in reference to a recent appointment my wife made to your service department June 6, 2013 at 8:30am. I was very frustrated and extr I am writing this in reference to a recent appointment my wife made to your service department June 6, 2013 at 8:30am. I was very frustrated and extremely disappointed with the events that unfolded. Here is a bit of background about my family. Since 2005, we have purchased 5 Honda vehicles (2 Odysseys and 3 Civics). None of these have come from Hughes. For whatever reason, Hughes always seems to find away to bungle even basic customer service issues. Therefore, I take my business to Walsh in Macon or buy from 5-star Nissan in Warner Robins. I'm not crying over spilled milk, but one example was last year when I traded my (per Walsh dealership) low mileage, excellent shape, 2005 Infiniti G35 for a new Civic. Walsh gave me $12,600 for my vehicle. Hughes started and finished at $9,100. I have tried with every Honda purchase to give Hughes the opportunity to have my business and Hughes has consistently proved they do not need/want my business. Therefore, I will look elsewhere for my next vehicle purchase. So my latest dealing with Hughes emphatically demonstrated why I will never give Hughes any of my repair/warranty/vehicle purchase business. My 2010 Civic runs like a champ and I love it. As a matter of fact, my family just took it to the beach 31 May to 2 June. No issues until 4 June. I noted my horn not working properly and as I am still under 36,000 miles (35,350) to be exact, I scheduled an appointment to have the horn replaced under warranty, or so I thought. I was informed that even though I purchased the car used from 5-star Nissan and with an extended warranty that ran in conjunction with the original factory warranty, the initial owner of this Civic had purchased it 31 May 2010 and it was now 6 June 2013 so the factory warranty was no longer valid by 4 DAYS. Hughes offered to repair the Civic at out of pocket cost to me. Uh, not just NOOOOO but, a resounding HECK NOOO!!! The Service Department tried several times to smooze my wife into letting their mechanics fix it, even if we just paid for the horn. A little research from Honda shows this horn to cost approximately $37 MSRP from Honda e-Store. My deductible from 5-star Nissan on my extended warranty is $100. With the many attempts Hughes has had to satisfy and potentially gain a lifelong customer, they have failed miserably in all facets, from the sales persons, the finance managers, right through to the service department each and every time. So, the ending to this complaint that I hope reaches Honda headquarters, whom I will also email this to, boils down to the fact, based solely off principles,I would rather pay 5-star Nissan my $100 deductible to fix my horn that ran out of warranty 4 days past factory limits than pay Hughes just the cost of a new horn which is 2/3 less expensive. All the poor examples on display as part of Hughes business model has led to this decision and will ensure I refuse to do any business; warranty, repair, or car buying from them from now throughout the future. This warranty issue was "the straw that broke the camel's back" for me. It is ashamed that for all the great joy in owning a Honda vehicle or three as I do now, I would rather travel 30 miles to the next town (Walsh Honda, great service and people) than give the only local Honda dealership in Warner Robins, Georgia any of my business. Who knows? Maybe, this will set off some alarm to the poor business practice(s) Hughes employs while attempting to coax the 16,000+ of us working at Robins Air Force Base either in a military or civilian capacity or as a retired military member, as I am, that maybe Hughes should rethink and restructure their business model to better serve the community Hughes calls home. At this point, I assume the general manager or someone of authority will attempt to downplay the situation, and that is fine. My business is going elsewhere anyway, but hopefully this enlightens those who are thinking of giving Hughes their business. Walsh Honda is the epitome of great service, great staff who will work with you to ensure your experience reflects what Honda has come to symbolize. Sincerely Tim Harrell retired Air Force -- Thank You Sincerely, Timothy D. Harrell Cell Phone: (478) 960-5599 Home Phone: (478) 218-0701 Email: timharrell44@gmail.com P.S. noted that my review was removed not too long after being published last year. I'm not sure DealerRater is an unbiased third party to these reviews and their publications. So I will continue to check and see and if need be, continue to post the above comments each time they are removed at the bequest of an offended entity. Also, Hughes managers, since this original publication last June, I have purchased a Honda Odyssey Touring and a used Mazda CX-9 without so much as glancing Hughes' way on my way past y'alls car lot each day. So counting, that is 6 Hondas and 2 other makes in 9 years that you all have not benefited a penny from. As with the last time I posted this, I expect a manager will attempt to gloss over the situation and maybe even want me to contact them personally to iron out the issues I have experienced with Hughes as other dealerships attempt to do. Don't waste your time nor mine. The impressions you have left time and again with the rancid service provided will not be overcome. I am only trying to save a potential car buyer time, money, and piece of mind directing them elsewhere (Walsh or Gwinnet Place Honda) for whichever he/she seeks. More