Hughes Honda - Service Center

I have never had a problem until last week. First my gas was used up.it was at a 1/4 tank when I left it. It was on E when I picked it up. The radio had been touched and it was on a black station on level 1 was used up.it was at a 1/4 tank when I left it. It was on E when I picked it up. The radio had been touched and it was on a black station on level 15. I had left it off and I usually have it on 10. I had a battery and alternator replaced under warranty and and the radio should not have been touched. I had to ask them to replace the gas that had been used. I think they should have offered to replace the gas. There was only 1 extra mile on it so it must have been used while the technician had it in his possession. They said they would investigate. Chris fixed my radio but it took like six steps so it was not an accident by the technician like they said it was. They did not call and leave a voicemail on my cell as they called the wrong #. They had it wrong on the paperwork. The last call I got from Hughes Honda on my phone was saying they had to keep it overnight. I called around 1 p.m. the next day and they said it had been ready since 530 the day before. How can I pick it up at that time if you close at 530? No acceptable..... They rectified everything by washing my car, detailing, and vacuuming my car but I was inconvenied by the fact that had to wait until 3pm after I had stopped it off at 730 a.m. that morning for the 30,000 mile warrant maint. I couldn't believe that they needed to use a battery cleaning kit on a battery that had been put in by Hughes Honda 2 days before. That was at a cost of $14.50. That's absurd!!!! I was told by Crystal that the anti corrosion kit was not included in the cost of the battery and the installation by Hughes Honda. How stupid is that! I think that as much as this service cost if not under warranty it is a total rip-off by.Honda. I will think twice before buying another Honda from any Honda dealership. I spent almost 1,000 dollars for the so called 30,000 mile maintenance service. I love my crv but it is proving to be a costly mistake! I am sorely disappointed in Honda. I never had this problem when I bought my new Honda Civic at Hughes Honda. More

Excellent Dealership Over the years we have bought several vehicles from Hughes Honda and we have always been very pleased with every vehicle and every employee. Most rece Over the years we have bought several vehicles from Hughes Honda and we have always been very pleased with every vehicle and every employee. Most recent visit was for scheduled maintenance and we received fast, friendly, professional service as always. Yainier Acosta and Casey Pippin are both outstanding. More

KC was excellent and friendly with great customer service! We always get great fast friendly service from all and recommend using Hughes sales and service. service! We always get great fast friendly service from all and recommend using Hughes sales and service. More

This was the first time I had my vehicle in the shop. Casey and Kris provided excellent customer service. Casey explained exactly was happening. Wonderful Casey and Kris provided excellent customer service. Casey explained exactly was happening. Wonderful More

Great service My car was serviced with great professionalism and in a respectable time. Getting an appointment was quick and easy. Crystal kept me informed of addit My car was serviced with great professionalism and in a respectable time. Getting an appointment was quick and easy. Crystal kept me informed of additional work needed (covered by warranty), and was a joy to work with. More

I've been a customer since 2007. The service has always been excellent. They take the time to explain the services required and what they charge for the service. No surprises! been excellent. They take the time to explain the services required and what they charge for the service. No surprises! More

Hughes Honda has always had a very good and reliable service department. Crystal was my service person and she does an outstanding job with a caring and helpful attitude. service department. Crystal was my service person and she does an outstanding job with a caring and helpful attitude. More

Casey informed me that the brake fluid needed to be changed. Casey worked with the service manager to get the service more affordable. Needed the help changed. Casey worked with the service manager to get the service more affordable. Needed the help More

I had to take my car in for service. Their customer service was great. They were attentive, thorough and helpful with my car. Thank you. service was great. They were attentive, thorough and helpful with my car. Thank you. More

Too expensive. Lied about fixing my wife’s a/c two months ago. Now they wan another $1,100 to fix what we paid $3,500 two months ago. Never calls back but always want you to leave a five star review. I’ve sp ago. Now they wan another $1,100 to fix what we paid $3,500 two months ago. Never calls back but always want you to leave a five star review. I’ve spent tens of thousands of dollars at this dealership. If they want to keep my business they need to step it up More