Hugh White Honda - Service Center

Disrespected. I go there for my scheduled service appointment this evening and no one is even there. I didn't even get a phone call from a service advisor lettin I go there for my scheduled service appointment this evening and no one is even there. I didn't even get a phone call from a service advisor letting me know they're shutting down early. I'll definitely find a way to call corporate and complain. This lack of communication and disrespect makes me sick. I look forward to switching to the Toyota service center next door. More

There are other Honda service centers closer to my home, but none with the exceptional service provided by Hugh White Honda. Their technicians have been well-trained and have done the highest quality w but none with the exceptional service provided by Hugh White Honda. Their technicians have been well-trained and have done the highest quality work every time I've taken my Accord and Odyssey to them ( since 2004 ). Steve Skaggs ( "my" service advisor ) gives great advice based on his years of experience. I trust his instincts - and I've never been disappointed ! More

On 6/13/22, I took my vehicle in because the fuel door wasn't working. The issue was identified, a part was ordered, and I was told I would get a call when the part came in (within a day or two). I was ch wasn't working. The issue was identified, a part was ordered, and I was told I would get a call when the part came in (within a day or two). I was charged for the part and 30 mins of labor. If anyone did call, they didn't bother leaving a message. I called on 6/17 and was told the part was in but they wouldn't be able to get me in until 6/23. I arrive around 11am for my scheduled time of 11:15am. I sit in the waiting area for 3 hours while the work is completed. The tech comes to me and informs me that they did not have the part they needed. Not sure if they ordered the wrong part or were sent the wrong part. I was not charged for this 3 hours. Either way, the part that was needed was ordered and I was once again told that I would receive a call when the part came in. Yet again, if a call was made, no message was left. The part came in the very next day (6/24) but I didn't know that until I called the parts department on 6/29. I left a voicemail for the tech because service almost never answers the phone. I got a call back late afternoon and scheduled to have the work done next day (6/30). When the work was done, I was reimbursed about $30 for the parts but then I was charged $30 in "miscellaneous" fees. Total bill was shy of $300. I would like to think a little more of a discount could have been applied seeing as just a few weeks prior to this, I dropped over $1,800 for a timing belt service. Guess customer loyalty means nothing and I'm gonna be taking my vehicle to a shop that doesn't charge over $150 an hour for labor. More

I brought my car in for my first service appointment, an oil change. I waited there for the service to be completed. I was told it would take about an hour and 15 minutes and that was right on the button oil change. I waited there for the service to be completed. I was told it would take about an hour and 15 minutes and that was right on the button. The only negative comment I would make is that the waiting area is way past due to have the carpets cleaned. More

The service department was very busy. I came in to get a new tire, had a screw in the sidewall. It was complete in a little more than an hour, I did not expect that. I came in to get a new tire, had a screw in the sidewall. It was complete in a little more than an hour, I did not expect that. More

The sales & service staff are awesome, They are friendly & professional. My car was serviced in quick time & I almost always get a nice car wash before I leave. & professional. My car was serviced in quick time & I almost always get a nice car wash before I leave. More

The staff was very friendly accurate on getting car into shop had water and coffee in waiting area restroom was very clean overall pleasant visit. shop had water and coffee in waiting area restroom was very clean overall pleasant visit. More

Exceptional ,Friendly , and Professional , always explain step by step what it will cost, and what's needed to get the best out of your driving experience ,consistence is the one word to describe Hugh White step by step what it will cost, and what's needed to get the best out of your driving experience ,consistence is the one word to describe Hugh White Honda . More

Professional, knowledgeable staff. Follow thru on our discussion and options/ quotes was spot on as agreed. Cashier was excellent- friendly and very efficient. Follow thru on our discussion and options/ quotes was spot on as agreed. Cashier was excellent- friendly and very efficient. More

I’ve been a customer since 1986. Bought 15 Hondas. 13 from Jim Jeffers! All service done at Hugh White.Trust in Jim and the service department! Felt they were honest and trustwort Bought 15 Hondas. 13 from Jim Jeffers! All service done at Hugh White.Trust in Jim and the service department! Felt they were honest and trustworthy!! Bought my second car from another dealership and they tried to take advantage of me in the service department! I’d say most dealership losses are from a dishonest employee no doubt about it! Nobody likes a hustle! They don’t shop for a car they don’t want! A great product and trust is absolute! More