Hugh White Honda

Negligence....We dropped our 2015 CRV at Hugh White Honda on Sunday evening,11/29/2020 to have the battery and charging system analyzed.We got a call Monday morning from the service writer,Steve.He informed on Sunday evening,11/29/2020 to have the battery and charging system analyzed.We got a call Monday morning from the service writer,Steve.He informed us the driver's door lock(the only exterior lock on this vehicle)had been jimmied and we needed a locksmith because the battery was dead and there was no way to enter the car.This was done and the battery and the electrical system were checked and a new battery installed.Steve informed us everything looked good.We picked the car up the next day and spoke with Steve briefly about the problem. The new battery died the following Sunday in our garage .We jumped it and took the car to another Honda dealer .They determined that the jimmied door lock had shorted and drained the battery.It turns out that this is not a common problem but not rare.It certainly is something that a Honda service advisor and Honda mechanic should know about.Our service advisor at no time mentioned fixing or replacing the door lock.What turned out to be a minor inconvenience could have been much worse in the Ohio Winter.It should have been prevented in the first place.Not good..... More

This is the second vehicle I purchased from Hugh White Honda. Both times I received great customer service and we have 2 good quality vehicles. Honda. Both times I received great customer service and we have 2 good quality vehicles. More

Every facet of this process was phenomenal. Online inquiry, sales, and financing flowed seamlessly. I had heard Honda did things the right way and after this experience, I can confirm! inquiry, sales, and financing flowed seamlessly. I had heard Honda did things the right way and after this experience, I can confirm! More

I’d like to deal with people straight forward and no gimmicks, that saves me a lot of time and no headaches. I purchased 2 cars from you guys just for that reason. gimmicks, that saves me a lot of time and no headaches. I purchased 2 cars from you guys just for that reason. More

They have a tremendous service department, the service staff are very informative and experienced. They inspect the vehicle thoroughly and come to the customer shortly after and explain the findings, so staff are very informative and experienced. They inspect the vehicle thoroughly and come to the customer shortly after and explain the findings, sometimes its a need to do now service and sometimes they can do it on your next service, they show you parts that need to be replaced so you can actually see the wear and they do all this with a presentation of great customer service. More

Hugh White always delivers exceptional service. They listen and deliver first time results. This has been our experience for the past 17 years of purchasing and in service . listen and deliver first time results. This has been our experience for the past 17 years of purchasing and in service . More

Nice staff. Very helpful and honest feedback and responses. Speedy service with complementary wash. Gave me a $20 discount and they didn't have to do that. responses. Speedy service with complementary wash. Gave me a $20 discount and they didn't have to do that. More

Greg Papa was great - our fourth vehicle we have purchased from him at this dealership. He made the process easy and very clear to understand. The finance manager was good to work with also. Any and purchased from him at this dealership. He made the process easy and very clear to understand. The finance manager was good to work with also. Any and all questions were taken care of. More

Great service! Jason took good care of me; my car was done before promised. There were plenty of places to wait where I felt safe. Bravo, Hugh White Honda! done before promised. There were plenty of places to wait where I felt safe. Bravo, Hugh White Honda! More

I believe that you are the best Honda dealership in Franklin County. Service staff are very professional. Dealership is very clean, Waiting areas are neat and restrooms are clean Franklin County. Service staff are very professional. Dealership is very clean, Waiting areas are neat and restrooms are clean More