Taylor Nissan - Service Center

I was charged $300 for diagnostics and still have a problem. The first diagnostic test was supposed to have fixed my problem,and drove off and still had the same problem. They put on the diagnostics a problem. The first diagnostic test was supposed to have fixed my problem,and drove off and still had the same problem. They put on the diagnostics again and charged me again.doesnt semm right More

A "Multi point inspection" is stated to have been performed per the invoice, along with the 3 issues that were to be checked per my request along with a tire rotation. The invoice stated the issues " performed per the invoice, along with the 3 issues that were to be checked per my request along with a tire rotation. The invoice stated the issues "could not be duplicated" and the multi point inspection was performed. I did not receive a copy of the Multi point inspection. I called later that day and requested a copy and did not receive a call back. I had to call the next day only to learn that a Multi point inspection WAS NOT performed. Also, it should be noted I took my car to another dealership 2 days later to have the "issues" looked at for diagnosis. Had the Multi point inspection been performed at your service center (break condition specifically) along with a tire rotation, it would have been discovered that the break pads were in need of replacement and one of the rotors were in extremely poor condition requiring attention. It should also be noted when I asked the advisor as to why a Multi point inspection was not performed, he stated the "tech" said everything looked fine. (Fine is not a standard) Prior to leaving the dealership I asked the advisor about the "unable to duplicate" statement regarding the squealing from the left rear tire well, as it was clearly audible as I stood outside and heard it as the service manager drove it into the service check in bay. The advisor stated "you hear things differently from outside the vehicle". I explained to him that I brought it in because I was also hearing it while I was inside the vehicle operating it. I then asked if my vehicle was safe to drive. The advisor refused to answer the question and segwayed into another topic stating he wanted me to drop my vehicle off for a full day to attempt to diagnose the concerns I had. When I then stated I would needed a rental, he actually chuckled and said I would be waiting 2 months as there was a wait list and 8 people ahead of me. He then scheduled my vehicle for 2 weeks out. As I stated, I took my vehicle to another dealership to address my concerns. Within 2 hours, the dealership identified all of the issues I originally had brought my vehicle into your service center for. Brakes, rotors, heat shield clamp, and a coolant leakage from the hose. Based on this experience alone, I cannot in good faith, recommend this center for service other than basic service. And with that being said, a "Multi point inspection " is considered a basic service. This is not even addressing the condescending demeanor and lack of respect from one of the used car salesmen that approached me while I was waiting on my car to be serviced. This was also a "scheduled appointment " and all the concerns that were to be diagnosed was noted in my confirmation email. The other dealership that correctly identified the issues will be completing the necessary repairs. More

All the employees were very nice and accommodating. Very nice area to wait for your service to be done. And I got set up with an appointment for car detailing and at a very affordable price also! nice area to wait for your service to be done. And I got set up with an appointment for car detailing and at a very affordable price also! More

Very pleasant people to deal with, honest, professional and friendly fast service and always on time. Definitely would recommend them to family and friends. No pressure. and friendly fast service and always on time. Definitely would recommend them to family and friends. No pressure. More

We have bought our Buicks here for 40 years have been quite satisfied with their service. The sales people were accommodating and very helpful and always get back to us. quite satisfied with their service. The sales people were accommodating and very helpful and always get back to us. More

Stephanie was professional and the service department was great. Definitely would recommend them. great. Definitely would recommend them. More

My 2019 2500 went into reduced power mode. This dealership fixed what the truck computer told them to fix. I drove it 35 miles and the truck went into reduced power mode again. Regardless of what t dealership fixed what the truck computer told them to fix. I drove it 35 miles and the truck went into reduced power mode again. Regardless of what the truck computer told them, the truck was not fixed. I hear good diesel mechanics are hard to find. More

Service Center is Terrible Took my Altima in with transmission troubles. They checked it out and said nothing was wrong. I asked for them to service the transmission and was q Took my Altima in with transmission troubles. They checked it out and said nothing was wrong. I asked for them to service the transmission and was quoted at $210. Almost a week later and a phone call, the service coordinator called to tell me they didn't have the equipment to service the transmission. Although, they could drain and refill the fluid but it would cost roughly $360 instead of the $210. I ended picking up my car as I felt I was getting the run around and another dealership quoted me at $220. While waiting to get my Altima into the other dealership, the transmission failed while I was out of town for work. Taylor couldn't do anything about it even though they had said the transmission was fine the week before. Could all be coincidence but I believe there was something wrong and they knew it would eventually fail and they would get a more expensive transmission job. After telling the service manager I was unhappy, he didn't do anything to try and resolve the issue. This experience has left me with a bad taste in my mouth at Taylor dealerships and I will not be doing business there unless I have no other option. I will discourage anyone from doing business there. More