Huffines Kia McKinney

I had made an appointment with Steven Robertson on a rainy Saturday. To my surprise, he greets and meets me with a hot cup of coffee. He was so friendly and informative. I have never had such a wonde rainy Saturday. To my surprise, he greets and meets me with a hot cup of coffee. He was so friendly and informative. I have never had such a wonderful experience with a very, honest, non-pressuring salesperson. We test drove 2 beautiful cars. At that time, Steven, explained all items that come with the car and was extremely knowledgeable about each car. The one thing I noticed about Steven was his honesty. He was very thoughtful and wanted to make sure I knew everything about the vehicle and the deal and was very satsified. The whole team of employees at this dealership were friendly and very helpful. They seem to enjoy their jobs and always had smiles on their faces. I would highly recommend this dealership and Steven to anyone. I have never had such a wonderful experience at a car dealership as I had at Huffines. In fact I had visited 2 other dealerships that day and was not treated as special as I was at Huffines. Thank you for training your people to know exactly what customers need to feel satisfied when entering such an expensive purchase. . More

It was the best I ever had in buying a car. Thanks Hyundai! Especially to Jesus Banuelos and Kelsea Malone. I love my new car and I am so happy. :-) Hyundai! Especially to Jesus Banuelos and Kelsea Malone. I love my new car and I am so happy. :-) More

Steve Robertson has now sold me two Kias in the past two years. He is by far the most professional, and the most excellent salesmen I have ever encountered. He gave me the best deal, the best service, and b years. He is by far the most professional, and the most excellent salesmen I have ever encountered. He gave me the best deal, the best service, and best overall car buying experience. I will never go to another salesman when it's time for the next car because Steve is just that awesome. I totally, 100% reccommend that anyone looking for a car, they talk to Steve Robertson. More

My experience buying a used car here included all of the terrible used car dealer stereotypes you hope you never have to encounter. All of the people we worked with, from the salesman to the finance people, terrible used car dealer stereotypes you hope you never have to encounter. All of the people we worked with, from the salesman to the finance people, were dishonest and manipulative. For example, we were told, "I'm really doing all I can to get down to the price you need. I've been giving on my end, so I'll need you to give on your end too", and really, all they were doing was extending the monthly terms of the loan while keeping the total purchase price the same. Our experience with the finance people was just as infuriating. I would strongly recommend looking over each and every line of every document (although, I don't recommend buying a car here at all!), because we found that extra costs would be added into our overall purchase price even after we told the man explicitly that we did not want those services. He repeatedly tried to argue that we should add these warranties because they don't increase our monthly payment amount; that was true, but again, our loan terms were extended, interest rate was the same, and our overall purchase price was higher. This is simple math, but my guess is that they get away with these tricks over and over. More

I too worked with Steve and it was a great experience. I used the USAA Car Buying Service which Steve was already familiar with which made the buying process fairly effortless. He went the extra mile to fi used the USAA Car Buying Service which Steve was already familiar with which made the buying process fairly effortless. He went the extra mile to find the Optima EX we wanted since they did not have it on the lot. Within a day they got it to McKinney, prep'd it, and I drove it home that evening. Thanks Steve! More

I was in on Friday evening looking at a Kia Forte Koup. I met with a salesman named Tom. I really had my heart set on the Forte Koup. I told Tom I was looking to keep my payments in the ballpark of $300 with met with a salesman named Tom. I really had my heart set on the Forte Koup. I told Tom I was looking to keep my payments in the ballpark of $300 with a little budge room. I told him up front that I have a medium credit score but that I have a cosigner with great credit and anticipate no issues being approved. I had a trade in that according to auto trader and kelly blue book was worth 4500-5000. We test drove the car and were very pleased with it. During the drive Tom was very informative and gave great information. However, once back to the dealership to talk numbers I was VERY offended. He came back from talking to "the boss" and all he said was sorry can't do it, not with your credit and your monthly payment. He neglected to even talk about the fact that I had an excellent cosigner with great income and great score. I myself also make good income even considering the bad credit which was brought upon me by a family member. He told me that unless I came back with a "couple grand" that he could not help me. Well, I would like to say that that was unfortunate for him, because the VERY next Kia dealership that I went to (the very next day) put me in the car that I chose that was listed for almost 24,000 and worked numbers with me until I got it where I wanted and gave me more for my trade than I even asked for. I had to put NO money down and was approved with a 5.9% finance rate. I would like you to know how very dissatisfied I am and was with Tom's service and how I was treated, as if he was too good for me. He acted as if he had never met anyone with such bad credit. His loss is my gain. My first choice was Huffines because a friend of mine just bought a car there. However, I have told her of my experience and she will be joining me at my Kia dealership for maintenance. Disappointing. Sincerely, Meagan More