Huffines Chrysler Jeep Dodge Ram Plano - Service Center

Taryn Rossi contacted me after seeing my review 11/5. The response was appreciated and the resolution was fair. The response was appreciated and the resolution was fair. More

I experienced serious brake problems. Was told the problem could not be duplicated so there was no issue. Was back in 3 days with same problem and "oh" there was a sticking caliper. The r Was told the problem could not be duplicated so there was no issue. Was back in 3 days with same problem and "oh" there was a sticking caliper. The remedy was to replace both calipers, replace brake lines and supposedly resurface rotors. In about 3 weeks I had to pull into a garage with a caliper that had a missing bolt that was causing brake failure. Had the bolt replaced at my cost and then returned to Huffines. They claimed it was a part supplier problem and that they would check that bolt from now on. The brake rotors did not appear to have been resurfaced. They agreed to resurface. I asked to see fluid reservoir. Fluid was low and cloudy. They said they don't do a fluid flush with brake service. I said that contamined fluid could cause caliper lock up. I asked for a brake flush and they did it. In compensation they offered to pay for the missing bolt replacement and would give me 3 oil changes. Several days later I have heard nothing. The service manager said that the resurfacing was worth $500 and that and the oil changes was generous compensation. He and the shop foreman both said it was the suppliers fault. I reluctantly said ok but now I realize he wanted me to go away. The service writer said that I would be getting a good adjustment but only crickets from him as well. I have been a Huffines service customer for over 20 years but I'm thinking 2 serious brake issues with questionable results may change that. By the way, over the past couple of years I had brake service at Huffines. More

Had our Jeep towed in on a Monday morning and called Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usuall Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usually a fan of using dealers but dealing with Rose is a different level of customer service. There's a reason that she's been there so long. She knows her customers and they ask for her. It was a pleasure having her make the best out of a not so good situation. Rose is a 20 out of 10. More

Mike Otto is the BEST I have ever worked with. He is the reason I will buy my next car from Huffines. He is the reason I will buy my next car from Huffines. More

My service rep Chuck was very helpful and friendly. He made everything very easy and gave me all the information I needed to know about my recall. The transportation coordinator Glynis was also very He made everything very easy and gave me all the information I needed to know about my recall. The transportation coordinator Glynis was also very nice and made sure my rental went very smoothly. More

We have been with Huffines since year 2000. No need to go elsewhere for service or vehicles, Huffines is completely the best shop around. Our service rep is Jason Potash, Mr. Mopar! He has hel No need to go elsewhere for service or vehicles, Huffines is completely the best shop around. Our service rep is Jason Potash, Mr. Mopar! He has helped us out of sticky situations even when were out of town. This dealership believes in service to the customer is their #1 reason for being around. They earn their accolades everyday. No need to go anywhere else for tires, parts, service, or vehicles, Huffines has it all! In 2002, we purchased a new 300M from Huffines. We still have the car, with 77,000 miles on it, clean as it can be, and runs perfect. Of course all the service has been performed by Huffines. Huffines is like, well, family to us. More

They managed to take my car in immediately for a dying battery and resolved the issue the same day! battery and resolved the issue the same day! More

My wife and myself have purchased several cars from her phones throughout the years. Whenever we need service, we take it into Huffines CJDR and Plano. Yes, we have had our ups and downs with the service phones throughout the years. Whenever we need service, we take it into Huffines CJDR and Plano. Yes, we have had our ups and downs with the service department. However, they always work with us to make it a great experience. On our last occasion for a service they have actually exceeded my expectation. Thanks again, Huffines. More

Very responsive in keeping me informed and working with my 3rd party warranty. Jason Potash - great! This kind of service keeps me coming back to Huffines for over 25 years. my 3rd party warranty. Jason Potash - great! This kind of service keeps me coming back to Huffines for over 25 years. More

Casey was wonderful, informative and accommodating. I’ll return for all my service and repairs. I’ll return for all my service and repairs. More