Huffines Chrysler Jeep Dodge Ram Lewisville

Customer Care I came in for a normal oil change and they treat you like royalty. Kade had me in and out in less than 45 minutes. Every time I go they always take I came in for a normal oil change and they treat you like royalty. Kade had me in and out in less than 45 minutes. Every time I go they always take good care of me and never try to sell me items or services I don't need. More

Pleasant. I appreciated James delivering the car to me and going over all the things plus getting my phone hooked up for me. I love the car. I appreciated James delivering the car to me and going over all the things plus getting my phone hooked up for me. I love the car. More

Very Understanding Daniel and Steve were very good. Returning the car was not stressful. The pricing was aggressive and selling process was very easy. Great Professio Daniel and Steve were very good. Returning the car was not stressful. The pricing was aggressive and selling process was very easy. Great Professional Team. More

OUTSTANDING SERVICE AND HASSEL FREE EXPERIENCE I went to other dealerships prior to Huffines and was disappointed in the attitude and treatment received. I remembered hearing Ed Wallace talk about I went to other dealerships prior to Huffines and was disappointed in the attitude and treatment received. I remembered hearing Ed Wallace talk about Huffines so I walked in off the street dressed for doing yard work in old work clothes. Terry Layman met me and right away I was impresed with his friendliness and professionalism. He made buying and trading simple and hassel free. He was fair in his pricing and I would strongly recommend him to anyone wanting a quality experience buying a vehicle.. Thanks Barry More

SERVICE CENTER EXPERIENCE Our Service Rep Jordan went above and beyond. He deserves a 10 not just a 5. Jordan diid not give up trying to find out the problem with our vehicl Our Service Rep Jordan went above and beyond. He deserves a 10 not just a 5. Jordan diid not give up trying to find out the problem with our vehicle. More

Great Customer Service Jordan was very helpful, courteous, and professional. The only bummer part was that the free shuttle is for 15 miles or less. My place of work is a Jordan was very helpful, courteous, and professional. The only bummer part was that the free shuttle is for 15 miles or less. My place of work is a little bit over this limit so, no shuttle for me. :(. However, the free pastries and coffee made up for it. :) More

Good experience We have bought a new jeep grand Cherokee from huffines in 1996, 2004, 2012, and 2020. Obviously we like this dealership and have purchased in 3 of the We have bought a new jeep grand Cherokee from huffines in 1996, 2004, 2012, and 2020. Obviously we like this dealership and have purchased in 3 of their sales locations. More

Great service Every time I bring my vehicle in for service. I get high quality service from start to finish. Thank you for the great work on my vehicle. Every time I bring my vehicle in for service. I get high quality service from start to finish. Thank you for the great work on my vehicle. More

First service Came in for my first oil change and tire rotation. Other than a little bit of confusion as to where to go and how to use the system, all went well. Came in for my first oil change and tire rotation. Other than a little bit of confusion as to where to go and how to use the system, all went well. More

RAM EcoDiesel Repairs Muy apologies, but this one can be "summarized in just a few words." Please read the whole thing because the context puts Huffines Dodge way above my Muy apologies, but this one can be "summarized in just a few words." Please read the whole thing because the context puts Huffines Dodge way above my experience with other dealers in trying to solve a problem with my RAM 1500, so please read the entire thing. I have the 3.0 Ecodiesel in my RAM pick up. Those of you in the know a probably aware of the coolant loss through the EGR system problem (now under recall). The recall just recently, but the problem showed up in my vehicle while on a road trip to Utah. Malone Dodge in Heber City, UT diagnosed the problem as a faulty radiator cap (about a $50 repair). Got back to Dallas (1,600 mile drive) and the problem continued. Forest Lane Dodge diagnosed the problem as a leaking radiator. I thought that $1,400 radiator replacement would solve the problem, but no, about a 1,000 miles later coolant is down again. A second try at Forest Lane turned into replacing the overflow reservoir ($300+). Exactly 1,067 miles later, coolant is down again...check engine light is back on again...another swing and a miss! I go back to Forest Lane, where we learn the recall on a part (a coil I think) in the EGR system has just been announced. They said a coil was not available, and that Chrysler was working on a remedial part. I was told it would be OK to keep driving the truck (despite the check engine light), to replenish coolant as needed, and come back when Chrysler announces the remedial part is available. Well, I have a 1,600-mile trip coming up in a couple of weeks so, I decided to go Huffines for a second opinion. I gave Mike at Huffines the history, he was aware of the recall and said he would take care of the check engine light problem. He sure did, and more! My truck now has an almost completely rebuilt EGR system with all new parts, including a new coil, the part that is being recalled. He said as soon as Chrysler has a solution for the defective part, bring it back in and they'll replace it. It took 3+ years and almost 60K miles for the original part to fail. I'm pretty sure Chrysler will come up with the remedial part sooner than that. Mike went the extra mile to make my engine as whole as possible. How do you top that for service? You do all the repairs as warranty work! That's right...I didn't pay a dime. I make a living gathering and analyzing customer care and satisfaction feedback. Mike at Huffines got it right with me this time! Not many cases I see stand out like this, but I am very happy I, as a customer, was on the receiving side of this one. The other dealers in the area could learn a thing or two. Thanks Mike! Everet Bluth More