Huffines Chrysler Jeep Dodge Ram Lewisville

Excellent Fantastic customer service THANK YOU Jon Via, it was so nice to have the parts department available to answer question about adding accessories to my Fantastic customer service THANK YOU Jon Via, it was so nice to have the parts department available to answer question about adding accessories to my truck. Ie: sidesteps, hitches etc. Made my transition so much easier More

Great selection, but buyer beware Contacted several Jeep dealerships seeking a specific model of a Jeep renegade. Was sent a email with a picture of the model I was looking for, so I Contacted several Jeep dealerships seeking a specific model of a Jeep renegade. Was sent a email with a picture of the model I was looking for, so I called and set up an appointment. Upon arriving I was not shown the Renegade that was shown in the email sent to me, but the sales person (Cary Murillo) listened to what I wanted and provided a similar model having the specifications I desired. This is where things changed when it was learned that this was the Renegade I was interested in purchasing. The process dragged out way too long taking almost 3 hours to purchase a Renegade for cash minus a trade in. The trade in was a one owner vehicle with a clear title with no liens, had been excellently maintain by a dealership with all scheduled maintenance and was checked by that dealership just prior to this transaction. The sales rep had to got to the manager to get the offer for the trade in and returned with a figure that was 1/3 of even a dealership trade in value. When it was apparent that this figure was unacceptable and unrealistic to me, I was told that the manager "didn't like the way the engine sounded"; but was also told the manager wasn't a mechanic. The sales rep went back to the manager and came back with an offer that was twice what was originally offered (this involved thousands of dollars). It took less than 30 minutes to me to decide to buy the Renegade and most of the time spent waiting involved offers for the trade in. If I had not already done my homework on the value of my trade in, I would have been out a lot of money to fatten the profit already being made upon me. I have purchased many vehicles in my life and have faced this before as this is a well known "car salesman" tatic that people hate and fear. Make extra money off the customer because they may not know what the trade-in value is and use some lame easy to back out of excuse for the first offer if the customer balks, and delay the whole process so the customer will get tired and agree to any offer just to get the whole process over with. Good sales practice to increase profits, but has one bad side effect...You just showed the customer that you are trying to rip him off and makes the customer feel that he can't trust you to make a fair deal. Makes the customer wonder what else in this deal are you pull and definitely brings out "buyer beware". Definitely the trust is gone, and I didn't believe anything else said or excuses made to me after that. The deal I finally agreed on still allowed the dealership to make a handsome profit on the trade-in as well as the sale, but it was what I expected. I'm not against a dealership making a decent profit, but to try to rip the customer for more not only didn't get the more they wanted and lost the trust of the customer....doesn't sound like a good, long term business model to me. Is it just in the sales department or does this tactic apply to their service department too by telling the customer he needs service that he really doesn't. I won't find out as I will find another dealership for the service I need. I will not purchased anything else from here and will tell all that I know to avoid this place that practices the old "check with the manager game". I also hate the "if you can't give us a 10 on reviews let us fix it" game....you can't fix an attempt to rip the customer off. Even if withdrawn, it still kills the trust. I gave this review 2 stars not for the sales, but for large selection of vehicles in stock. More

Great dealership with great employees My wife and I needed to upgrade to a larger vehicle and after searching with other dealers, we decided to drive out to Huffines in Lewisville. Our sal My wife and I needed to upgrade to a larger vehicle and after searching with other dealers, we decided to drive out to Huffines in Lewisville. Our salesman, Surya, did an excellent job in actually working with us and our budget. Surya, took great pride in helping us and never came off as a pushy salesman. An in doing so, my wife and I were able to make a deal to get the vehicle we truly wanted without settling for less than what we wanted. One great incentive, which separates Huffines from other dealerships is the atmosphere in the sales office. The people were very curtious and work hard to earn its customers business rather than push a high sale and then move on to the next customer, it’s a very welcoming experience. Overall, I would highly recommend Huffines for their dedication, courtesy, and professionalism. More

Fantastic The experience from our first contact via the dealer website to closing the deal was fantastic. Every member of the staff we interacted with gave im The experience from our first contact via the dealer website to closing the deal was fantastic. Every member of the staff we interacted with gave impression we were part of the family. We look forward to working with them again. More

great buying experience I had a great buying experience thru Huffines Chrysler Jeep Dodge Ram Lewisville. They really gave a customer fair value of a trade in. I would recomm I had a great buying experience thru Huffines Chrysler Jeep Dodge Ram Lewisville. They really gave a customer fair value of a trade in. I would recommend this dealership to friends More

Wonderful Service The team at Huffines was simply awesome and I would recommend them to anyone. Both the sales and finance team made the process of the purchase a plea The team at Huffines was simply awesome and I would recommend them to anyone. Both the sales and finance team made the process of the purchase a pleasant experience. More

Best experience I have purchased many vehicle and several new vehicles over the years. This was by far the best car buying experience of myy life. I walked away with I have purchased many vehicle and several new vehicles over the years. This was by far the best car buying experience of myy life. I walked away with a very good deal on my truck, but that was a very small part of what made the experience great. I was treated with respect from the jump and was never pressured to make a purchase now or we are moving on. I have great credit and I know what I want and what I am willing to pay. Several other dealerships (including the one that had sold me my previous truck) didn't want to take the time to listen to what I was saying, so I moved on. I can't say enough! More

Two cars in one day Huffines and Terry Layman are awesome. This is the 3rd car we have bought from Huffines in Lewisville. Terry is a too the point honest car man. He Huffines and Terry Layman are awesome. This is the 3rd car we have bought from Huffines in Lewisville. Terry is a too the point honest car man. He goes out of his way to make a deal. Keep it up Terry. Ruben was awesome in finance. Keep it up guys. Thanks Todd Crawford More

Professional, no pressure and friendly My wife and I have gotten 3 cars from Huffines dealerships within the last 3 years and have not once been disappointed. This time by far exceeded my e My wife and I have gotten 3 cars from Huffines dealerships within the last 3 years and have not once been disappointed. This time by far exceeded my expectations once again. From the initial talk of the vehicle to making the deal, Surya Bhasin, Jeff Bockemehl and their team made it completely seemless and stress free. As everyone knows, buying or leasing a car is one of the largest purchases/decisions anyone can make - having a team like the one at Huffines in Lewisville Work with you makes it an enjoyable experience. Never once did anyone there pressure me into spending more money. I highly recommend this dealership and these 2 employees to anyone looking for a new car. Thanks again Huffines. More

Easy, no pressure, and a great overall experience. This is our second used car purchase, from two different Huffines dealerships and have had a great experience with all sales staff involved in our pur This is our second used car purchase, from two different Huffines dealerships and have had a great experience with all sales staff involved in our purchase. Even when we stepped back for a few days to think about our purchase we were never hounded. When we returned to purchase, the process could not have gone any easier. It made our car experience as about pain free as possible. I would recommend Terry and the team of used car salesman. The finance department found us a great rate, and the payments we requested. Thanks again! More