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Huffines Chevrolet Plano
Plano, TX
2,556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 26, 2016
Absolutely amazing! I cannot rave enough about Spencer and this dealership! The entire experience makes me want to purchase every vehicle from Hyundai only. Spencer went I cannot rave enough about Spencer and this dealership! The entire experience makes me want to purchase every vehicle from Hyundai only. Spencer went above and beyond in every aspect of this transaction and it showed. He was so good my 15-year-old said she never wanted to purchase another vehicle from anybody other than him. Lol ... Looks like he has lifelong customers. More
by MARLEY.LISA
Verified CustomerEmployees Worked With
Rochean Spencer
January 25, 2016
excellent Enjoyed the experience!the salesman and all the staff was couteous. This is my second purchase at this dealership. I would be happy to recommend famil Enjoyed the experience!the salesman and all the staff was couteous. This is my second purchase at this dealership. I would be happy to recommend family and friends. More
by JLOCKETTJR
Employees Worked With
Ken Winston
January 24, 2016
Wrong car The car the dealership gave me didn't match the vin on my paperwork. They knew about this problem but didn't contact me. I had to contact the dealersh The car the dealership gave me didn't match the vin on my paperwork. They knew about this problem but didn't contact me. I had to contact the dealership to straighten it out. Apparently, the person who went to get my car didn't bring the paperwork so he could double check the vin. More
by AGERWER13
Employees Worked With
James A
January 21, 2016
Three cheers for Ms. Susie Frazier! Susie Frazier in the service department is always thoroughly professional and smilingly friendly. I love dealing with her. Oil change and other routin Susie Frazier in the service department is always thoroughly professional and smilingly friendly. I love dealing with her. Oil change and other routine maintenance were done well, and she made sure to check after the service was done that any oil spills were cleaned up and that my driver's seat was put back into the position I preferred. Wait time was not excessive and I was able to take advantage of the free wi-fi while waiting. Thanks, Susie! More
by lavietesphyl
Employees Worked With
Susie Frazier
January 21, 2016
Purchase new Colorado I recently purchased a new Chevy Colorado at Huffines from Jeffre Childre. It was a pleasant hassle free experience. He was helpful without being pus I recently purchased a new Chevy Colorado at Huffines from Jeffre Childre. It was a pleasant hassle free experience. He was helpful without being pushy. I was very satisfied with the entire experience. More
by gswyman
Employees Worked With
Jeffre Childre
January 20, 2016
Great service and very pleasent staff. Not only did we buy my husband truck but were able to lease my car all within 3 days of each other. This was the second t and very pleasent staff. Not only did we buy my husband truck but were able to lease my car all within 3 days of each other. This was the second time we have bought a car from them. Will contune to buy from them in the future. More
by drunkmonkey
Employees Worked With
Bryce Bessler
January 20, 2016
poor service I am very upset about the poor quality of service that I am receiving at Huffhines Hyundai of Plano. My parents and I have bought vehicles from Huffh I am very upset about the poor quality of service that I am receiving at Huffhines Hyundai of Plano. My parents and I have bought vehicles from Huffhines Chevrolet and Hyundai multiple times. The Huffhines name usually stands for quality. The service department of your Hyundai Plano branch is very disapointing. In the beginning it seemed okay when I purchased my Santa Fe in 2013, but it has steadily declined. Last November I realize that the service manager had a stroke, and the delays and confusion I experienced from your service team were understandable. The problems I experienced at that time were resolved. Now, I am not sure how to proceed to get adequate service on my Santa Fe rear lift/tailgate issues. I made an appointment to get the rear lift repaired, and back in December I was told it was a two hour job. I scheduled it for 1/13/16 with Ken Rosales. I called and left a message the week prior to this appointment with the receptionist that I wanted to speak to someone about the rear lift since I had just brought it in during the summer (2015) for the same issue. No one called me back. I then called on Monday 1/11//16 and spoke to Ken Rosales about my concerns that the hydraulics aren’t being fixed correctly, and I wondered if there was a known issue on the Santa Fe model. He explained that only two providers make the hydraulics, and that the cold weather affects them. Interestingly, most every person I know has a similar type of car (Hyundais and other types) with a rear lift, and I don’t see them getting hit in the head every time they try to use the rear of their car for storage, groceries, etc.... At that time, Ken also assured me that when I brought the car in on Wed for my scheduled appointment it would be fixed. When my son and I arrived at 2pm for our appointment on 1/13/16, two other people came to the car to help us, and then Ken was sent out. He remembered talking to me about getting “conked” in the head over and over. At that time my car was taken back to the service bay--- presumably to get the rear hydraulics replaced. After one hour, at 3pm, Ken came to tell me that unfortunately, they did not have the parts needed to repair my car. Why wasn’t I told this at 2pm when I arrived? Or on Monday, 1/11/16, when I called and spoke to Ken Rosales over the phone?? I really don’t think this is Ken Rosale’s fault, and he was very nice in all our interactions. It seems it is a management problem involving inventory, communication, or something? I can’t believe that there are so many vehicles these days with rear lifts, and yet this is a problem. And how do you not check to see if the part is in stock? When I left Huffhines service department at 3pm that day, Ken told me the parts would come in “in a couple days” , and he “would call” me to set up a new time for this repair. As of today, I have received no phone call, email, etc….from anyone at Huffhines Hyundai. I am very upset about this as we have done business with Huffhines for years. We are still driving our 2000 Suburban from Huffines Chevrolet. We had a great experience with Mike Manfred, our salesman, at Hyundai, but I feel these issues with your service department need to be addressed. More
by vlm6550
Employees Worked With
Ken Rosales
January 19, 2016
Clean and smooth everything was so smooth that it was one of the best experiences so far for me. Right after I said yes, folks started working on for me and car was de everything was so smooth that it was one of the best experiences so far for me. Right after I said yes, folks started working on for me and car was delivered sharp on time. More
by GOPALJEEN
Employees Worked With
Andrew So
January 18, 2016
Wonderful car buying experience I recently purchased a Chevy suburban at huffines from Ben Siebel. This was a hassle free, easy car buying experience. Ben and Eric (finance manager) I recently purchased a Chevy suburban at huffines from Ben Siebel. This was a hassle free, easy car buying experience. Ben and Eric (finance manager) were low pressure but very helpful. We were very satisfied with the entire experience. More
by Sasmac
Employees Worked With
Ben Siebel, Eric Rea
January 17, 2016
2016 Malibu Mark Ferguson was friendly and helpful in car buying and trading process. He was always quick to respond which is always a positive in customer servi Mark Ferguson was friendly and helpful in car buying and trading process. He was always quick to respond which is always a positive in customer service. I would recommend huffines as everyone was nice and helpful. I had a great experience. Thank you More
by Kelley
Employees Worked With
Burl Thomas, Mark Ferguson, Chris Ninos
