Huffines Chevrolet Plano

Great Hassle Free Auto Purchase Howard Carey, Chris Ninos, and Bryan Etzell at Huffines Chevrolet in Plano made the trade in of my leased vehicle and the purchase of my new vehicle a Howard Carey, Chris Ninos, and Bryan Etzell at Huffines Chevrolet in Plano made the trade in of my leased vehicle and the purchase of my new vehicle as easy as I could have imagined. I felt they really listened to my needs, gave me the best deal possible, and I have not had a single twinge of buyer's remorse in the 2 months since my purchase. I don't know if there is a better compliment anyone could give. More

Hyundai Tuscon Purchase Andy So was a pleasure to work with! Made sure to reach out to me with any updated information on my car or if I had any questions. Did his very best Andy So was a pleasure to work with! Made sure to reach out to me with any updated information on my car or if I had any questions. Did his very best to reach our expectations during negotiations. More

Elise was wonderful and will recommend her to friends and customers of mine of they are looking for a car to see her. She was great through the whole proce was wonderful and will recommend her to friends and customers of mine of they are looking for a car to see her. She was great through the whole procedure. More

Incompetent Service Center To start off, I want to state that we have 2 Hyundai's and love our cars. My Father in-law just bought a new Genesis Sedan. It's a fantastic vehicle. To start off, I want to state that we have 2 Hyundai's and love our cars. My Father in-law just bought a new Genesis Sedan. It's a fantastic vehicle. The cars are undoubtedly one of the best values in the market today. Generally speaking, the quality of the vehicles are good. In the event your Hyundai does have an issue. I would NOT recommend the Huffines dealership for repairs. The Service managers are nice enough, but the mechanics in my mind are completely incompetent and borderline idiots. To date, I've taken my Azera in twice for two different issues. I've spent about 5 hours waiting in the waiting room for the 2 different things to be fixed, and they were unable to resolve the 2 issues on two different occasions (2 wasted trips). My daughters Accent has an issue that it sometimes won't start. We know it's not the battery as we were unable to jump the car, even with a good battery. The service center manager recommended jiggling the steering wheel to get the car started. After 30 minutes of fooling around with it, the Accent finally started. After several hours of waiting in the service center waiting room, the fantastic mechanics told my daughter she had a bad battery (WTH?). They charged her $100 for a new battery, not covered under the warranty. Never in my life has jiggling a steering wheel been a battery issue (incompetent!). Instead of fixing the issue they sold her something she didn't need. 2 days later, she was stranded again, 6 hours from home with a car that won't start. More jiggling of the steering wheel required. Again today, same issue. Car won' t start, even with the BRAND NEW new battery. Thanks Huffines Service Center! We will be trying a different service center, and I hope and pray we're able to find some competent mechanics that can fix their cars. To sum it up, we've had 3 visits to Huffines Service center, and 3 complete fails. One of the fails even cost $100 for something not needed. Very sad. More

First hyundai purchase The service was timely and not pushy! I was greeted right away as I came in! The buying process was simple. The sale rep had to go get the car from a The service was timely and not pushy! I was greeted right away as I came in! The buying process was simple. The sale rep had to go get the car from a different dealership and drove it back! The staff was helpful More

Best Buying Experience in Years I am a regular customer of a Ford Dealer for my fleet but wanted a Chevy and a Ford Dealer recommended me to Mike Edgerton at Huffines. When a competi I am a regular customer of a Ford Dealer for my fleet but wanted a Chevy and a Ford Dealer recommended me to Mike Edgerton at Huffines. When a competitor says good things that is an ultimate compliment. Mike is professional,honest, and communicated well during the entire ordering process. This was a special unit for me and he was patient making sure everything was exactly like I wanted it. On delivery every person I met in the dealership was friendly and made me feel welcome. The purchase itself was quick and the finance guy never acted as though he was a little smarter and better than me and if you have bought many new cars you know the normal finance guy attempts to intimidate. There Are reasons this dealership has withstood consolidation and buy-outs and continues to be family owned and operated. Customer Service, nice and honest employees, and a friendly and professional attitude toward customers. From now on when I need a Chevrolet Huffines will be my Chevrolet Dealer. (By the way,I came all the way from Houston) More

Awesome service! Both Reggie and Melva were both very professional, hospitable and got me back on the road within an hour and fifteen minutes. They're great ambassador Both Reggie and Melva were both very professional, hospitable and got me back on the road within an hour and fifteen minutes. They're great ambassadors for excellent customer service. More

a great purchase experience at Huffines Hyundai I bought a 2016 Sonata here. Even now after a couple of weeks, I have no regrets about the deal or my selection of model and features. My salesman was I bought a 2016 Sonata here. Even now after a couple of weeks, I have no regrets about the deal or my selection of model and features. My salesman was friendly and helpful. The gentleman in finance, whose name I don't recall, was also a pleasure to work with. More

And then they broke my windshield and wouldn’t take care of July 29th I called in to make an appointment with Huffines Hyundai Plano regarding a recall on my 2011 Hyundai Sonata. My appointment was on Monday Au July 29th I called in to make an appointment with Huffines Hyundai Plano regarding a recall on my 2011 Hyundai Sonata. My appointment was on Monday August 8th. I brought my car in at 8:00am that morning. The service technician assigned to me was not in yet, so I would have to wait until he came in. Dan Turk, my tech came in at 8:15 AM. I informed him I would also like them to look at the engine noise in my car. Without going into excruciating detail of the numerous calls I had to make, people I had to talk to, issues getting a loan car, constant delays and broken promises, I finally received a call Wed, Aug 10 saying the issue with my car and the claim on my warranty was denied and I needed to contact the extended warranty company. After speaking with the warranty company, I once again went down the track of trying to reach Dan and would finally reach him today Thurs, Aug 11 at 11AM. I told Dan I would pick up my vehicle during my lunch break at 2:30 and asked if it would be ready. He confirmed it would be. Of course, it was not. When my car was finally ready at 3:30 PM, I started to drive away and realized they had cracked my windshield. It is a 6+ inch crack! The different people I had spoken with over the course of the last 4 days all came out at once, Tony, Ruben and Dan to look at the vehicle. Although it is clear Dan did not mark my vehicle had a cracked windshield when I took it in, Tony has stated Huffines is not liable and said as a “friendly offer” he would cover 50% of the windshield replacement. Friendly? They cracked it. Are they kidding? Now after all the back and forth, numerous phone calls, ridiculously poor customer service, they are telling me they will not fix what they clearly broke. Don’t take your car there! More

Great staff Really enjoyed my experience and plan to continue getting my cars from them. I got my first car in California, it too was a Tucson. But I got my car Really enjoyed my experience and plan to continue getting my cars from them. I got my first car in California, it too was a Tucson. But I got my car serviced here in Plano. The service department was so great I knew I would but my next car from the Plano store. I did, another Tucson. The gentleman who sold me my car was great and so is Lamar who worked on my paperwork. More