Huebner Subaru

Failure not report repairs that were needed. The dealer failed to report needed warranty repairs. The air conditioning was in bad order and need to have the evaporator coil replaced. While making The dealer failed to report needed warranty repairs. The air conditioning was in bad order and need to have the evaporator coil replaced. While making repairs the tech pulled the end off a wiring harness. this needed ordered. no idea when truck will be returned. More

Ford Raptor (UPDATED TO 1 STAR) Update 2/25/16 Before I purchased the Raptor mentioned below I voiced concerns with my sales rep Shane that the brakes felt funny. He assured me tha Update 2/25/16 Before I purchased the Raptor mentioned below I voiced concerns with my sales rep Shane that the brakes felt funny. He assured me that they would look into it and prior to buying told me it was fixed. I took his word for it, drove it and it did indeed feel better. My mistake for trusting a car dealership. Shortly after my purchase I noticed the brakes started to feel funky again and the truck started pulling to the right. I needed an oil change so I took the truck to Valley Ford Truck and asked them to check the alignment. While they were rotating the tires they noticed that there was an issue with the brake pads. It turns out whoever had worked on the brakes installed two inboard brake pads on one side and the opposite on the other causing the caliper to twist and bind the rotor (Valley Ford's words, not mine). After hearing this I inspected the brakes and there it was, clear as day. Needless to say this was a safety issue and needed to be fixed. I paid the $371.61 for the new pads, rotors and labor and took the truck home. I emailed Shane at Huebner to let him know about this. I was looking to be reimbursed for the repairs, or at least an admission that it wasn't handled correctly. I was told I would need to bring the truck back to Huebner for them to look at it. Huebner is over an hour away from my house and I mentioned to Shane that i already had them fix the brakes because it wasn't safe to keep driving. Basically after that they told me I was xxxx out of luck, I should have brought it to them sooner. Shane assures me that "they brought it in and resurfaced the rotors". I can assure you that had they done that, they would have definitely noticed the mistake on the pads. They either didn't do what they said, or they did and ignored the major safety issue. This might not be a big deal on a $5,000 20 year old Chevy, but on a $46,000 truck, I assure you it is a BIG deal. So, read my review below and the review above and decide for yourself. I stand by the fact that the original transaction was excellent, however none of that matters if they lied about the brakes being fixed and put me and my family in danger. Just purchased a 2013 Ford Raptor from Huebner Chevy. My sales rep was Shane Beohm and even though they are a Chevy dealer, I had a fantastic experience buying my Raptor. The facility is very nice, they sell many different types of new and used cars. I have had my eye on a Raptor for some time now and I found one through Cars.com at Huebner. I sent them an email and Shane contacted me very quickly. We set up an appointment and I came out to view the vehicle. It was about an hour and a half drive, but well worht it for the customer service. From the minute I walked in everyone was extremely friendly. Shane met me and we took a test drive. I agreed to purchase the vehicle and they were able to work with me to fit it into my required payment range. No nonsense, no tough sell, no haggling back and forth. I told Shane where I needed to be and they worked it out. This was a much nicer experience than any of the other cars I have purchased from other dealers. Shane is a very interesting guy who is also a K9 deputy. I had a great time talking with him about his job as a deputy and both of his dogs. I was not able to drive the truck home the evening that I signed the papers because I had to get them some things from my Jeep that I didnt have with me and they were going to do a couple of things with my new truck. Unfortunately I hit a deer on the way home from the dealership. I called Shane the next day and he told me not to worry. I could bring the Jeep in and they would handle the repairs with my insurance company. All in all, I really could not have asked for a better experience. Thanks to Shane and everyone at Huebner!! More

Thanks so much to John Leahy!! So happy with our new Outback Really, really happy with our experience at Huebner and with our new Outback. Our salesman, John, was fantastic--he spent a great deal of time with us Really, really happy with our experience at Huebner and with our new Outback. Our salesman, John, was fantastic--he spent a great deal of time with us to educate us about Subaru's features (neither my husband nor I have had a Subaru before), and the overall buying process was stress-free. We will definitely be coming back to Huebner Subaru for our future cars! More

Always a good experience I always enjoy shopping at Huebner's. Their non/low pressure sales is a breath of fresh air. We knew what car we wanted and how much we were willing t I always enjoy shopping at Huebner's. Their non/low pressure sales is a breath of fresh air. We knew what car we wanted and how much we were willing to pay. We were in and out in less than an hour. Came back two days later to finish the paperwork and within less than an hour we were on the road with the car of our choice. They didn't try to sell us something we didn't want or need. I will keep going back and will encourage others to shop there. More

Come in as a stranger, leave as family! My wife and I recently purchased a 2015 Ford Explorer from Huebner Sales Consultant, Katie Petry. The whole experience was amazing. Within hours of fi My wife and I recently purchased a 2015 Ford Explorer from Huebner Sales Consultant, Katie Petry. The whole experience was amazing. Within hours of finding the vehicle and emailing the dealership, they had responded. When my wife and I arrived at the dealership, we were greeted very warmly. Upon meeting our sales consultant, Katie Petry, we instantly knew she had our best interest at heart. She worked with us, accommodating our needs, with NO PRESSURE. My wife mentioned that she wanted to sell our previous vehicle to her brother rather than trade it in on the new car. Katie went over and beyond to help us achieve this, INCLUDING helping my wife's brother with getting our previous vehicle. We love our new vehicle and would definitely recommend Katie and this dealership to our family and friends. Summing up this experience: A customer might come into this dealership feeling like a stranger, but that person will definitely leave feeling like a family member of the Huebner team! Respectfully, T.S. Houser More

Well Done This was my first purchase from Huebner Chevrolet and my experience there it won't be my last.My salesman Shane Laizure was friendly ,polite and very This was my first purchase from Huebner Chevrolet and my experience there it won't be my last.My salesman Shane Laizure was friendly ,polite and very helpful in assisting me in finding the car I wanted.I test drove a number of cars before deciding and Shane was helpful thru the entire process. Great Dealership and friendly staff I recommend you check them out before you purchase your next vehicle. More

Openly lied to and caught in the act We found a 2015 malibu online and contacted them via email. We were responded to by a Gary Shadoff who said the car was available and wanted my phone We found a 2015 malibu online and contacted them via email. We were responded to by a Gary Shadoff who said the car was available and wanted my phone number. I said I preferred email since I was at work and we continued to talk for several days. I finally got the price which they said was 15,000 and decided to make the over hour drive to look at and purchase the car. Gary asked me to call before I set out on Monday Feb 8th. I made the call about 4 p.m. and a woman answered the phone, I asked for Gary and was told he was out lunch and that the car was still available and to also ask for her manager Brittany Zollars when I arrived, as we were pulling into the dealership Brittany emailed me and asked if I was still coming. I decided to just walk in since we were already there. When we walked inside the woman at the desk identified herself as Brittany and said she needed to check something and would be back. About 15 minutes later she returns and informs us that the car had already been sold but we could test drive it anyway to see if we liked it. I thought that was odd but since the car was the exact year, make, model, color, and even options package I desired we decided to give it a try. At this point a tall larger man walks up and asks me about financing. I told him I already had my own lined up and just wanted to see the car. He revistest the financing question 4 or 5 more times while telling me the car was already sold. We go ahead on the test drive and it handled exactly how I hoped. When we return he again talks about financing several more times while I keep telling him I have my own and then says well the car is sold but he could get me another one just like it for the same price of 15,600. I told him we were informed that price was 15,000 and he responds well that must be wrong it's definitely 15,600 I said that is not what Gary said and he replied that Gary doesn't work there and never did and said that it was an outside company they use. I then started to ask about Brittany and he said the same about her. I replied that the woman at the front desk identified herself as Brittany at which point he started to back peddle and studder. I didn't even feel it worth mentioning the receptionist on the phone said Gary was at lunch. He also said the car was sold that morning (before we even called to confirm it was there). At this point I am furious we have driven over an hour and had to get an animal sitter to be treated as if we are imbeciles and to be bait and switched on a car as well as lied to about the car itself even being available or who even works for their own dealership. Bottom line, if they can't agree on the price of their own vehicles, the vehicles availability, or who even works at their own dealership why would you want to do business with such shady characters or dirty business tactics. At the very best they are liars and I will not mention my own very low opinion. More

pleasant experience Jackie DeWitt is just an outstanding representative of Huebner Subaru,.Her knowledge of Subaru products Is outstanding, and she makes dealing for a ne Jackie DeWitt is just an outstanding representative of Huebner Subaru,.Her knowledge of Subaru products Is outstanding, and she makes dealing for a new Subaru a very pleasant experience. It is my opinion that if all car sales persons were Jackie, HuebnerSubaru would double their sales. I think Jackie was just outstanding More

Just amazing. We loved working with Kim.. She had everything we wanted and even some we didn't know we wanted... Had a great time , made our new Equinox easy to get We loved working with Kim.. She had everything we wanted and even some we didn't know we wanted... Had a great time , made our new Equinox easy to get and easy to keep going back. More

First subaru Just bought a 2013 Subaru legacy and could not be happier with it. The guys at Huebner treated me and my 7 month pregnant wife as good as I could have Just bought a 2013 Subaru legacy and could not be happier with it. The guys at Huebner treated me and my 7 month pregnant wife as good as I could have asked. We wanted a vehicle that was capable of going in the snow along with gas mileage and child friendly for a growing family. Rob hooked us up with a great used legacy. Thanks again. More