Hudson Valley Volkswagen

Amazing service as always and a lovely thank you to debbie Paravati for keeping not only my own personal vehicle running healthy and safely but also for my entire family’s vehicles as well as a few fri debbie Paravati for keeping not only my own personal vehicle running healthy and safely but also for my entire family’s vehicles as well as a few friend's vehicles!! Prompt service with a welcoming smile says enough ❤️ More

After purchasing a Volkswagen vehicle earlier this year, I discovered it was defective. Our attempts to address the issue led us through a disheartening cycle of blame-shifting between Volkswagen's Customer I discovered it was defective. Our attempts to address the issue led us through a disheartening cycle of blame-shifting between Volkswagen's Customer CARE and the dealership. Volkswagen of the Hudson Valley, particularly the unfriendly staff in the parts department, pointed fingers at Customer CARE, citing a six-month wait for a critical part. Shannon, the parts manager, repeatedly blamed Danielle and I by saying we downloaded the VW APP wrong. What compounds our frustration is the personal toll this situation has taken on us. Multiple trips to Volkswagen of the Hudson Valley, with unfriendly encounters at the parts department, resulted in over 500 additional miles on our leased vehicle. We've incurred additional expenses for gas and tolls, and precious days of our time have been wasted on the phone and in person. When we sought accountability from the sales manager, Chip Papa and Chris Gavin, they acknowledged the issues but, unfortunately, offered empty promises. He pledged to explore alternatives like transitioning us into a new 2024 model or waiving payments to compensate for the months we had paid in full for a defective vehicle. Regrettably, these promises remain unfulfilled, leaving us in a state of utter frustration. See attachments below. Our experience epitomizes a larger problem within Volkswagen of the Hudson Valley – a complete lack of accountability and resolution. Everyone involved seems to be pointing fingers at one another, leaving consumers like us in a perpetual state of limbo with no tangible solutions in sight. Their Finance manager Kevin Stated it is above his pay grade to get any resolution with this matter. Chip Popa stated, "you paid for the steak and fries and you only received half a steak and no fries." Yet full payments were made every month with no offsetting for the defective vehicle. More

This dealership was Awesome! and our salesperson Eric Anderson was absolutely wonderful to work with. The transaction was a calm experience that went smoothly and professionally and our salesperson Eric Anderson was absolutely wonderful to work with. The transaction was a calm experience that went smoothly and professionally. My husband and I highly recommend this dealership to everyone!!! More

This review is strictly about the service department. The manager Shannon is absolutely awful! She's rude, condescending and extremely unprofessional. How is she in this position? I will never go here f The manager Shannon is absolutely awful! She's rude, condescending and extremely unprofessional. How is she in this position? I will never go here for any service again also love Volkswagen but would never buy a car here because if that's the type of person they have in leadership I'd rather travel to Yorktown More

I noticed I usually only leave a review when I have a bad experience so I got to start leaving good reviews when I have an OK or a good experience so that’s why I’m leaving a review for Volkswagen. I’ve neve experience so I got to start leaving good reviews when I have an OK or a good experience so that’s why I’m leaving a review for Volkswagen. I’ve never really had a bad experience with them every time I go there it’s pretty good, but all I can say on the negative side is usually they don’t have many cars in stock and it’s usually a long wait to get a sales person to help you out. Otherwise they’re pretty honest and upfront with stuff and even the manager is not bad so I would recommend them and they usually have a nice used cars . More

Hudson Valley Volkswagen and Eric Hughes! What a refreshing car buying experience! Do yourself a favor and go to Hudson Valley Volkswagen and ask for Eric Hughes. I went to several Volkswa What a refreshing car buying experience! Do yourself a favor and go to Hudson Valley Volkswagen and ask for Eric Hughes. I went to several Volkswagen dealerships all over the NEPA area, but when my husband went to Hudson Valley Volkswagen, he refused to go anywhere else! Our sales consultant was Eric Hughes. He was in NO way your (and I hate to use this word) 'typical' car salesperson who taints the car buying experience by their pushiness or urgency. Instead, Eric Hughes was working for us and not himself. He was knowledgeable, professional, ethical, responsive, flexible, accommodating, patient, fair, inviting, attentive, honest and just an all-around good guy. Do your research online, know what you want to drive and/or buy, and then--skip the rest--and----go to the BEST-Eric Hughes at Hudson Valley Volkswagen! You won't be disappointed! If you are lucky enough to have Kevin as your finance person, you will be just as delighted! He and Eric Hughes must have graduated from the same school of customer service at the top of their class! Kudos to Hudson Valley Volkswagen for having such wonderful employees on their team. Thank you to the entire team at Hudson Valley Volkswagen, Wappinger Falls, NY, 12590! More

Honest and slid dealer where they keep their word. A rarity these days. I will definitely be doing business with them again! Thanks to my salesman Lev. Good guy. A rarity these days. I will definitely be doing business with them again! Thanks to my salesman Lev. Good guy. More

Best experience ever buying a car online. I submitted a request and spoke to Stephanie Perez. She called me within the first minute, I was still sitting at my computer. Confirmed availability I submitted a request and spoke to Stephanie Perez. She called me within the first minute, I was still sitting at my computer. Confirmed availability, and made an appointment to go same day. Stephanie greeted us so warmly at the dealership, it felt like family. The sales manager, Chip was so friendly and helpful. I got a great price on the first go around and took home my new Taos same day! I was in and out in less than 3 hours. Everyone there was so welcoming and kind. Nothing like the other places I’ve been to. If you’re looking for a car ask for Steph, she’ll make sure everything is ready when you arrive. I’m a customer for life!! Thank you everyone there. More

I have been here several times over the years. Always a negative experience. Never anyone to help you. Low trade in value, never any cars in stock even way before covid. Today I emailed them to Always a negative experience. Never anyone to help you. Low trade in value, never any cars in stock even way before covid. Today I emailed them to inquire about a Taos. They agreed to give me a price on my car based on the Vin number my car is a 23 with only 1600 miles. Auction value and carfax value are both 37,200$ Stephanie Perez tells me based on the best match they found my car is worth ONLY 31,000$. The link she sent me to this car did not work but I could see it was a car listed on here. So I went on here and tried to find the car there were also about 15 other cars all of them substantially more money as high as 42,500 but they pick the one car that was heavily modified at a junk dealer in New Jersey what about all the other cars also my car is a stick shift not a CVT and they are going for more money. Also when I looked on the Carfax the warranty information for this car is not there my guess is the guy use the tuner on the car and voided the warranty and that’s why it’s so cheap. Then the other thing is when you go look at the hidden fees on that dealership this is what it says. Pricing on this website includes all costs to be paid by customer, except for licensing costs, registration fees, dealer documentation fee of $795, and taxes. Some vehicles maybe shown with optional wheels ranging from $1985 to $5995. All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. Call or email for complete vehicle specific information. So vw just as bad as these scammers! Trying to low ball me and waste my time. More

I would recommend this dealer for sales. I was very happy with their sales customer service and time taken to make sure I was getting the car I wanted at a good price. However, I strongl I was very happy with their sales customer service and time taken to make sure I was getting the car I wanted at a good price. However, I strongly advise caution with the service department. Customer service doesn’t match the sales department, unfortunately. They want you to pay for work before even providing an estimate - so you have to gamble on whether or not something is under warranty and agree to an hour’s diagnostic fee before you know if it’s covered. Never had a dealership pull that one before, and I’ve gone to other dealership service departments for other car makes. Service manager was rude and aggressive. I will not be going back. More