Hudson Valley Volkswagen

I brought my 2010 golf in for a oil change I used their express service. I was in and out in less than a hour. They take the time to keep you updated as to the progress on your vehicle. When complted they express service. I was in and out in less than a hour. They take the time to keep you updated as to the progress on your vehicle. When complted they went over a few items I wil need to have done shorly. I was nevered pressured to get thoses services done right away. Please keep up the good work. More

I saw a car on website n started talking with "Tom" a sales person or manager may be via emails, I had so many questions and tom never tired or replied in a way where I don't feel like to contact "Tom" a sales person or manager may be via emails, I had so many questions and tom never tired or replied in a way where I don't feel like to contact him again, he was so polite n good in answering my all question Fast n that made me to visit dealership, I live in jersey city ,nj drove almost 2 hours to reach there n the sales n document process was so smooth as if I walked in and out in about 20 minutes, in short all credit goes to tom, he was the best and definitely dealership is worth going or I will say worth driving for me, thank you tom More

Everyone I encountered at Hudson Valley VW was friendly and professional. Versie and Mindy were very helpful in sorting out an issue with my out of state insurance coverage and they were able to get me on and professional. Versie and Mindy were very helpful in sorting out an issue with my out of state insurance coverage and they were able to get me on the road in my new VW quickly. More

Couldn't have had a better experience with the purchase (lease) of a car. Fran and Mindy were so easy to work with and I would highly recommend EVERYONE to visit HV Volkswagon. Thanks again! purchase (lease) of a car. Fran and Mindy were so easy to work with and I would highly recommend EVERYONE to visit HV Volkswagon. Thanks again! More

Great car buying experience. Eric and Mindy made the entire process easy. We already knew what we were looking to spend/buy and Eric made sure we stayed within our budget, while getting what we wanted. entire process easy. We already knew what we were looking to spend/buy and Eric made sure we stayed within our budget, while getting what we wanted. We love our new car!! More

Leased a new car and purchased a used one the same month. Great customer service. Fast easy transaction and really made the buying experience easy and fun. Great customer service. Fast easy transaction and really made the buying experience easy and fun. More

I went to Hudson Valley VW knowing I wanted a Jetta. Eric helped me find a vehicle with all the features I wanted at a reasonable price. He went above and beyond for me and I would highly recommend his servi helped me find a vehicle with all the features I wanted at a reasonable price. He went above and beyond for me and I would highly recommend his services. More

My experience at HVV began my 2000 Audi TT deciding that it no longer wanted to run during a 350 mile trip to upstate NY from CT, on the Friday of a Holiday weekend, and after all service facilities were cl it no longer wanted to run during a 350 mile trip to upstate NY from CT, on the Friday of a Holiday weekend, and after all service facilities were closed. Happy? Not me. It ended much differently... and one person gets the credit - Keli Snyder at Hudson Valley Volkswagen. After having my car towed to the dealer, I received a call from the Service Advisor on Monday morning. Keli told me she would manage the repair process, indicated that she'd get the job done promptly (I of course was begging for a speedy repair given that I wanted to continue my trip!) and told me when she'd get back to me with an estimate - both for the work and the costs ASAP. She did... and she was professional, friendly, and put me at ease... not an easy task on a Monday morning after Labor Day weekend, and especially with me... impatient and not thrilled at all with my car! :-) The best part is the fact that Keli ended up having to move some mountains when the required part did not arrive the next day. Instead of making me wait, she saw to it to have a part driven across town, at HVV's expense, and completed the job AHEAD of the time she'd originally promised. Kudos to her AND the Tech's working in the shop. Awesome Job Guys and Girls!!! When all was complete, I showed up to pick up the car. Again, the experience was awesome. My invoice was waiting, the car was at the curb, Keli helped me transfer items from my rental and back into my TT, made sure that I inspected the work HVV had done and finally, offered me directions to my intended destination. Keli is a car person. She is very adept at doing her job because she loves cars, and via my experience, I am absolutely positive she is phenomenal at working with customers. She is a valuable asset to this dealership. For those coming to or considering Hudson Valley Volkswagen, I highly recommend both the work of the shop team and Keli Snyder! Combined, they are a dynamic and incredibly effective Team. Contact me with any questions... Sincerely, Glen Synoground at G Mail dot Com More

The last two times I have brought by Jetta in to Hudson Valley Volkswagen, I have had to bring it right back, either that day or the day after. During my 50,000 mile visit (which costed over $900 by the w Valley Volkswagen, I have had to bring it right back, either that day or the day after. During my 50,000 mile visit (which costed over $900 by the way), They asked if they could perform some sort of recall service which I allowed. On the way home from this, I found that my cruise control no longer worked. I called them back, but since it was within an hour of closing time, I was told that I could not bring the car back in that day. So, I had to take the 30 mile roundtrip again the next day. For this extra trouble, I was offered... NOTHING. To add insult to injury, about a week later, I received a 5% off coupon in the mail for my 50,000 mile service. Conveniently, after this ordeal, I did not receive a survey from VW to rate their performance. It seems that you only get those when they know they are going to get perfect ratings. For my 60,000 mile service (which consisted of an oil change and tire rotation for $112 (good God)), on the way home, I noticed on the interstate that my steering wheel would vibrate quite a bit at most speeds. This was not the case on my drive to VW. So, I turned around and brought the car right back to VW (thank God it was not too close to closing time). They balanced the tires and I was again on my way. Again, this time, no survey from VW. I am really not happy with Hudson Valley Volkswagen at this point. More

This was the second opportunity we had to work with Verse at the Wappingers Volkswagon dealership. As always our experience with Verse was pleasant, professional and very helpful. The overall presence of t at the Wappingers Volkswagon dealership. As always our experience with Verse was pleasant, professional and very helpful. The overall presence of the staff was pleasant and professional, very friendly people. I always recommend friends to the Wappingers VW store and tell them to see Verse! In the future, he will help my daughter with her first new car! More