Hudson Valley Volkswagen

A Great Experience Overall, I tend to dread the car buying experience. And, let's face it, car dealers don't have the greatest reputation but, I must say, Hudson Valley Overall, I tend to dread the car buying experience. And, let's face it, car dealers don't have the greatest reputation but, I must say, Hudson Valley Volkswagen has changed the way I think about buying a car. Every aspect of the vehicle purchase (2014 Jetta SE) was smooth. The dealership is well organized and everyone was friendly. There's something else you should know as well - they don't skimp. I bought a certified pre-owned vehicle with 6500 miles and, to my surprise, they had already done the 10,000 mile service. Nice touch. Over all, I highly recommend that you check out Hudson Valley Volkswagen. It's a dealership that I'll return to for service, when I need to purchase another vehicle and when my friends need a recommendation. More

80,000 mile service I moved to the Hudson Valley from NYC last Fall, and Hudson Valley VW is now my "home" VW service center. To start off, I purchased my VW from a deale I moved to the Hudson Valley from NYC last Fall, and Hudson Valley VW is now my "home" VW service center. To start off, I purchased my VW from a dealership on Long Island and had the worst experience ever (both sales and service). I was about to write off ever purchasing a vehicle from a VW dealership ever again. Needless to say, I was very hesitant to bring my vehicle in to get serviced before the coming winter. I must say, everyone I have ever interacted with at Hudson Valley VW has been nothing but professional, honest and friendly. I tend to deal with Jason in the service center quite frequently. He is amazing. I just had my vehicle serviced yesterday, and left a coupon I had at home. He told me not to worry about it, found the coupon online and applied it to the service. Long story short, I work in customer service and it truly is difficult to find businesses that really appreciate their clients. I recommend Hudson Valley VW to everyone who is looking to buy a new car or just get their VW serviced. Thanks for making the "chore " of getting my vehicle serviced a pleasant experience, and keep up the great work! More

Best in personal Service and Communication From sales to service all are professionals. It seems the first priority is really your (the customer) satisfaction. Respond the courtesy with a pos From sales to service all are professionals. It seems the first priority is really your (the customer) satisfaction. Respond the courtesy with a positive manner and there are none better than the folks at Hudson Valley Volkswagen. More

Great place to buy a car This was the best car purchase we have ever made. We bought a certified pre-owned 2014 Tiguan and love it! Thanks Eric for your quick and efficient se This was the best car purchase we have ever made. We bought a certified pre-owned 2014 Tiguan and love it! Thanks Eric for your quick and efficient service!! More

First Car Buying Experience. Amazing place to go! Very friendly and helpful. I bought my first car on my own and they were such a great help! Would recommend! Amazing place to go! Very friendly and helpful. I bought my first car on my own and they were such a great help! Would recommend! More

Service under extended warranty This is a great dealer with super service. I had a problem at another dealer who did work on my V10 diesel Touareg. They told me that the work to be d This is a great dealer with super service. I had a problem at another dealer who did work on my V10 diesel Touareg. They told me that the work to be done wasn't covered by the warranty. I paid for the work which was expensive. I then took the car to Hudson Valley VW because the same problem was still happening. They contacted the warranty company and had the previous work covered as well as the new work. Mindy at Hudson Valley VW was just great at working this all out. Jason in service was also great at diagnosing the problem and getting it fixed. It's now working as new. Thanks to all at HudsonValley VW for going the extra mile. The sales staff is also great. More

Good service, but something missing to be "great" This was my second time bringing my Beetle in for service. I was greeted only after waiting a short while, but no eye contact or "I'll be right with y This was my second time bringing my Beetle in for service. I was greeted only after waiting a short while, but no eye contact or "I'll be right with you" until employee was off the phone. Then he was very friendly and took my keys for the service and when I asked if the car was being washed I was told, "well, if I have someone free to do it"! Then he gave me a coupon for a free wash. This was not what I expected. The first time when a young lady was in charge, she went out of her way to make sure I was greeted immediately, informed me up front that my car would be washed and kept me informed of the progress. She was literally "all over the place" doing her job, pleasing customers as they came and went! I was informed I had some damage to the underside of my car, which involved an hour of labor to be charged, and was shown the damage. This was appreciated so I understood why I was charged $120.00 labor. Anyway, last year, my car was returned, clean inside and out---sparkling like new and I have since then bragged about the dealership to friends and family telling them you can't beat the customer service, friendliness of staff (staff that passed me, actually never looked at me; last time, staff nodded and smiled, said good morning), or the extra mile they go. It is just not the same. Which is why my rating went down to 4 (almost 3) stars instead of 5. More

New car buying experience. On June 30th I purchased a new VW convertible Beetle. I am thrilled with my new automobile . The sales person, Eric, was incredible. He was attent On June 30th I purchased a new VW convertible Beetle. I am thrilled with my new automobile . The sales person, Eric, was incredible. He was attentive and personable. He put all of his energy into getting me exactly what I wanted. I am very satisfied with my experience. More

Always great service! Still taking our 2 cars here for service. Jason in service is very professional & explains what was done every time. Plus free car washes! Recommended Still taking our 2 cars here for service. Jason in service is very professional & explains what was done every time. Plus free car washes! Recommended! More

Traveled From Bergen County to Buy Our Volkswagen This week our family took delivery of our second pre-owned VW from Hudson Valley VW. We drove 45 minutes to work with Fran on our second purchase bas This week our family took delivery of our second pre-owned VW from Hudson Valley VW. We drove 45 minutes to work with Fran on our second purchase based on his knowledge and customer service. Terrific selection, great staff, and attention to detail. More