Hudson Valley Chrysler Dodge Jeep Ram

Call Bill My husband & I purchased our vehicles when this dealer was Newburgh Park Motors and while we like our vehicles (Jeep Patriot & Ram 3500) we were never My husband & I purchased our vehicles when this dealer was Newburgh Park Motors and while we like our vehicles (Jeep Patriot & Ram 3500) we were never really wow'd by the service. None the less, one day I was calling in for routine service and inadvertently called Bill. Bill Camastro is the new owner and he has his personal cell # listed on the website. I was beyond impressed by this. I mean, how many owners do you know of any business put their personal contact information out there and have a willingness to directly deal with customers. Ironically enough around the same time, my 83 yr old grandfather was in the market for a new vehicle and he liked my Jeep, so I suggested he go to HVCDJR. I called Tom Theohary prior to our visit and upon arrival he was prepared and had some vehicles in mind. We even met Bill and I reminded him of my call. My grandfather ended up purchasing a 2015 Cheroke however not even 2 weeks after owning it the transmission malfunctioned causing the vehicle to accelerate without touching the gas. My grandfather brought the Jeep back for service and it was issued a loaner. His vehicle was there for service a little over a week and when it was time to pick it up the check engine light & another alert came on before he even departed the dealer's lot. That night my grandfather did not sleep. He was upset, frustrated and anxious. More importantly, he was afraid that he had purchased a vehicle that was unsafe. I called Bill the next morning, and explained the situation and he was so understanding and accommodating. He reassured me that he would look into everything and get to the bottom of the problem. It turns out that the initial vehicle was repaired but at the end of the day, my grandfather no longer wanted it. Psychologically, he wasn't open to driving the Cheroke knowing about the past problem but really enjoyed driving the Compass he was given as a loaner. Bill understood all of his concerns and without dispute swapped vehicles for my grandfather, who is now the proud owner of a 2015 Jeep Compass. We are very thankful for the pride that Bill takes in what he does and the products he sells. He is truly a hands on, HONEST car dealer who is not out to scam, mislead or rip off his customers. I would highly recommend shopping for your next vehicle at HVCDJR. More

I RECOMMEND RICH NICOSIA!!! Rich Nicosia, the dealer I worked with at HVCDJR in Newburgh was a great guy to deal with. Totally easygoing, on the ball, sweet, polite, great sense Rich Nicosia, the dealer I worked with at HVCDJR in Newburgh was a great guy to deal with. Totally easygoing, on the ball, sweet, polite, great sense of humor and down-to-earth. The transaction was so simple and easy - totally no-pressure or sales schtick - just service and decency all the way. Easiest big purchase of all time for me. After buying the nice used little Honda Civic I set out on a big drive across America and Rich took care of getting my new Connecticut plates arranged and FedExed to me enroute, along with a headlight bulb that burned out during the trip. I recommend Rich as a caring and dedicated person on the staff there. Good guy - youthful energy, attentive to detail and carrying out a positive, honorable transaction. That's my experience and I'm glad I found the car on their site and wandered in and got sent by the receptionist to Rich's desk when everyone else there was busy. Tomas - FALLS VILLAGE CT. More

Jeep Grand Cherokee Limited Bought a new car there, a few months ago, when the new owners took over. I went to pick up the car and get this, "They don't even fill up the car w Bought a new car there, a few months ago, when the new owners took over. I went to pick up the car and get this, "They don't even fill up the car with gas" xxx!! With all the cars I've ever purchased I've never seen this before!!! It's not a cheap car I mean it's $50k car, really people!!!! Also don't, Do not fall for the maintenance package, they provide you no information on what is covered and what the schedule is. They will flash you a pamphlet but they will not give it to you. They will tell you they will send you a coupon book, Not!!! They try to pull something with no maintenance name or schedule then want you to follow there schedule, meanwhile your paying$$ on high gas mileage not to mention the wear and tear on your engine. They play games, they don't take care of your car when it's in service, it has comes back twice now with grease on my light beige leather interior. The service area is a joke, they don't even wash your car, or even offer you coffee, I laugh at there white glove service!!!! They will tell you your tire rotation is included at every oil change NOT!!! Every other one is covered and not on the first one so this means your next tire rotation isn't covered until 14k since they only cover oil changes every 7k WHAT!!!!! More

sold a broken car So i bought a 2012 wrangler from there and 2 dats in the e brake was bad so i brought it back and they fixed it,the windshield was cracked when bought So i bought a 2012 wrangler from there and 2 dats in the e brake was bad so i brought it back and they fixed it,the windshield was cracked when bought and was told a day or 2 for a windshield took 2 weeks to do then on top of that on a cold morning i went to flip the heat on and there was none so i told them they checked and said the heater core is bad its gonna ve 1200, i said u sold it to me that way why should i pay for it they didnt want to so i went to the sales floor and was yelling at them that they dont stand behind there cars and they sell lemons..... shortly after the owner came out and said thell take care of it all so that was a monday didnt get my car back for 8 days for a heater core and windshield. All in all this dealer is a joke and they wont be around long. Stay away More

2015 trailhawk custom As a Pentagon federal and USAA member I was directed to Hudson Valley for my jeep purchase. Normally I would not travel over an hour to a dealership As a Pentagon federal and USAA member I was directed to Hudson Valley for my jeep purchase. Normally I would not travel over an hour to a dealership but since both recommended Hudson Valley at the top of their list I thought I'd give them a try. It was a very good choice. My salesman Joe Vasquez was attentive, guiding without being pushy and very courteous. At one point Joe ran into a concern of mine he had not addressed before. He could have tried to bluff off an answer but asked his manager Brian Jenei if he was aware of AAFES vehicle purchases. Brian was and we addressed the subject to my satisfaction without any smoke. All told the entire staff at Hudson Valley were professional, friendly and courteous. Vehicle purchases are always my least favorite way to spend my time but Joe made it much easier and at times quite humorist. I would recommend Joe V without a second thought and Hudson Valley will see me again for future vehicle purchases. More

Sales Review Joe Vasquez did a great job selling me my 2012 Nissan Rogue. He was helpful and did a wonderful job getting my car ready for pick up day. If you nee Joe Vasquez did a great job selling me my 2012 Nissan Rogue. He was helpful and did a wonderful job getting my car ready for pick up day. If you need a well-rounded sales man ask for Joe! Thanks Joe for the great service and experience at Hudson Valley Chrysler Dodge Jeep Ram. More

Sales Review Joe Vasques, was my sales man very knowable and clearly explained all necessary details about the vehicle that I purchase. Joe took the time to make Joe Vasques, was my sales man very knowable and clearly explained all necessary details about the vehicle that I purchase. Joe took the time to make sure that I understood everything. Joe was very organized. I purchase 2010 Dodge Ram 1500 12/30/2014 Thanks again Joe. Jimmy Guiliano More

Sales Review Joe Vasquez , was very polite and clearly explained all nessary details about the vechile I was interested in purchasing. He took his time in making Joe Vasquez , was very polite and clearly explained all nessary details about the vechile I was interested in purchasing. He took his time in making sure you fully understood everything thats was going on. I been to many other dealerships, but Joe was very organized organized. I would fully recommend any customer to go to Joe with any dodge vechile they are interested in purchasing. More

2014 Jeep trailhawk My Salesman was Rich Nicosia, He was very friendly and listened to what my needs were.. He was thorough and was able to answer all my questions regard My Salesman was Rich Nicosia, He was very friendly and listened to what my needs were.. He was thorough and was able to answer all my questions regarding the vehicle.. Overall, my experience at this dealership was better than any other dealerships I have been to. I would definitely recommend to friends and family More

First new car with ease With my son off to college, I decided to treat myself to my first ever new car. I don't blink an eye spending money on my son, but spending this much With my son off to college, I decided to treat myself to my first ever new car. I don't blink an eye spending money on my son, but spending this much money on me was stressful. My salesman, Matt Kennedy, made me feel at ease and more importantly, not pressured at all. I truly believed that he wanted to find me the best deal available...and he did. After he handed me the keys, he took a picture of me in front of my new car, a nice touch I thought. I got the feeling he was as happy for me as I was. A great cargreat price and a great experience ! More