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Hudson Valley Chrysler Dodge Jeep Ram
Newburgh, NY
475 Reviews
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Showing 475 reviews
March 01, 2019
Dishonest service department. Wife dropped off our truck for some recall work and decided to have the oil changed and tires rotated since the truck would be there for a few hours Wife dropped off our truck for some recall work and decided to have the oil changed and tires rotated since the truck would be there for a few hours anyway. They never rotated the tires and lied about it when confronted. I know this because the rear passenger side rim and tire were recently replaced as the result of a traffic accident. The new rim still has a small sticker on it and the tire has a more tread remaining. It is clearly newer and the other rims do not have any stickers. Upon noticing that the wheels were never rotated, I went inside and asked politely if they were sure the tires were rotated. They promised me that they were. When I mentioned the replaced rim and tire with the sticker still affixed the service advisor just doubled down on her story that the work was done and she saw them rotate the tires with her own eyes. Simply dishonest. In the end it wasn't worth arguing over their dishonesty and the $24. They have lost my business for good and I hope others will think twice before servicing their vehicles at Hudson Valley CJDR. They also tried to scam my parents out of hundreds of dollars for diagnostic work and costly electrical repairs last fall. After two trips in for intermittent headlight issues they were pushed to replace numerous components and to reprogram some aspect of the vehicle electronics. This sounded strange to me so I decided to take a look. The connection was loose at the passenger side headlight. I pushed the connector fully back into place and the lights have been working fine for months now. In the future I will just drive further to another dealership if the truck needs recall work or dealer servicing. More
by RH
Employees Worked With
Priscilla Hernandez
March 01, 2019
Used Car buying experience Debra was very helpful and made me feel comfortable during the whole car buying process. She answered all my questions and went above and beyond my ex Debra was very helpful and made me feel comfortable during the whole car buying process. She answered all my questions and went above and beyond my expectations More
by Jmiller2268
Employees Worked With
Travis Dacres, Debra Pignotti, Jessica Dirago
February 21, 2019
Amazing experience at Hudson Valley CDJR! Every encounter with their staff was a pleasant one. I already knew what I wanted when I walked in. They immediately brought it at Hudson Valley CDJR! Every encounter with their staff was a pleasant one. I already knew what I wanted when I walked in. They immediately brought it up to show me. We ran numbers and made a deal. Signed all the paperwork and was out of there in my 2019 Dodge Durango RT. Brian, Mike, and Travis were absolutely amazing through the whole process. Nothing but wonderful things to say about them! If you are in the market for a new car, this is the place to go! More
by Lara_Rowe
Employees Worked With
Travis Dacres, Mike Smith, Jessica Dirago, Brian Rahm
February 20, 2019
Salesman was very friendly And professional Salesman very friendly and helpful The owner introduced himself and make me feel like family good job you have the best TEAM in HUDSON VALLEY... Salesman very friendly and helpful The owner introduced himself and make me feel like family good job you have the best TEAM in HUDSON VALLEY... More
by Hdlebron
Employees Worked With
Tom Simek, Kristopher Galicia
February 18, 2019
WOW awesome place This was the most awesome experience we had buying a car. Everyone was so friendly - you can even deal with the owner (he gives you his cell phone too This was the most awesome experience we had buying a car. Everyone was so friendly - you can even deal with the owner (he gives you his cell phone too). They are not pushy - just concerned to make sure you get the right car. they are honest - and helpful. Tom was great - helped you through the entire process More
by Jeep123Nicole
Employees Worked With
Tom Simek
February 15, 2019
KRIS WAS ATTENTIVE AND KNOWLEDGABLE OF INVENTORY KRIS KNEW THE INVENTORY, AND HELPED ME FIND THE VEHICLE I WAS LOOKING FOR. HE TOOK CARE OF DMV AND INSURANCE, AND TOOK HIS TIME GOING OVER ALL THE F KRIS KNEW THE INVENTORY, AND HELPED ME FIND THE VEHICLE I WAS LOOKING FOR. HE TOOK CARE OF DMV AND INSURANCE, AND TOOK HIS TIME GOING OVER ALL THE FEATURES ON THE CAR. WHEN THIS LEASE IS UP, i WOULD NOT HESITATE TO COME BACK TO kRIS. More
by ALAN125
Employees Worked With
Kristopher Galicia
February 09, 2019
Fast Friendly Fun Did most of the deal over phone and when I came in, everything was ready. Including the all weather mats I ordered from Gary in parts were installed. Did most of the deal over phone and when I came in, everything was ready. Including the all weather mats I ordered from Gary in parts were installed. All I had to do was sign and drive home. Tom and Travis were especially great. They made my transaction and purchase very smooth. Easiest car purchase ever!!! More
by sheshe543
Employees Worked With
Tom Simek, Travis Dacres, Mike Smith, Todd Finley, Gary Wooden
February 06, 2019
Excellent car buying experience Tom and Kris were very helpful, straightforward and honest. I wouldn’t hesitate recommending working with them and the dealership to buy a car. It is Tom and Kris were very helpful, straightforward and honest. I wouldn’t hesitate recommending working with them and the dealership to buy a car. It is rare to find honesty in a dealership and car salesman and we found it all around there. From start to finish it went very smoothly, after we decided upon the car Kris took us to the other building we met Travis in finance where it was run very organized and professionally. More
by BillK
Employees Worked With
Tom Simek, Travis Dacres, Kristopher Galicia
January 27, 2019
Great! This is the second vehicle I purchased from this dealership. I went back to trade my car in because my first experience with them was wonderful with This is the second vehicle I purchased from this dealership. I went back to trade my car in because my first experience with them was wonderful with the purchase of my daughter's first car. I was pretty specific on what I wanted and knew what my budget was. I told them I was in no rush and to call me when they had something that fit. Mike D. and Diana called me and worked with me to put me in a new car that I love! I recommend them and highly recommend Diana Hocutt! More
by TrayV-A2018
Employees Worked With
Diana Hocutt, Mike DiGiacomo
January 25, 2019
Great service Diana is an excellent sales person. She’s kind and caring and makes sure that you have all the answers you need. I would definitely recommend buying a Diana is an excellent sales person. She’s kind and caring and makes sure that you have all the answers you need. I would definitely recommend buying a car from her. More
by Amanda84
Employees Worked With
Diana Hocutt
