Hudson Nissan of North Charleston - Service Center

Jocelyn was great, kept me informed and provided transportation to the dealership without being prompted. Service team fixed issue and Jocelyn called the previous dealership as part under warranty. transportation to the dealership without being prompted. Service team fixed issue and Jocelyn called the previous dealership as part under warranty. More

My agent was kind, knowledgeable and respectful. Very aware of Hudson Nissan values and what’s is required to make change possible. Very aware of Hudson Nissan values and what’s is required to make change possible. More

I booked an alignment appointment online for a 4:45pm time slot. Traffic was flowing so I arrived early around 3:50pm. I was greeted by Melinda, whom I’ve chatted with before, and she both remembered me time slot. Traffic was flowing so I arrived early around 3:50pm. I was greeted by Melinda, whom I’ve chatted with before, and she both remembered me and our conversation from months ago. This time was no different, she was super quick and very friendly. Melinda made three attempts on the walkie to have someone come outside to check me in, but no one came. The walkie was working. We continued chatting as service folks continued to walk in and out of the doors, but no one came over. We eventually walked inside, I was the only customer waiting outside the entire time, and I connected with a great service guy, but now I was past my scheduled time. We got things squared away and I went to have a seat. Not having made it to a chair yet before a conversation around the corner took place between a gruff sounding individual and Melinda. I was asked to share how many attempts were made via the walkie to connect with a service individual and I said three times, but it was VERY clear the gentleman with black glasses that sat directly center when you walked in, darker hair, red shirt and black shorts, didn’t care, had some chip on his shoulder and responded to me something similar to “ok, sure, you’ll be taken care of, it’s done.” I’ve always had a sound experience with every person I’ve ever interacted with at this location, but I can tell you this, this interaction with this individual was not the best and it could be seen and felt by both customers and staff. Maybe he was having an off day, but from my interaction and the vibes from several other staff, I’m not too keen to think it’s a one time thing. I’ll continue to come to this location and recommend y’all’s services, but felt this should be shared and noted. Thanks. -Michael More

Bryan was Very detailed and had excellent customer service based on vehicle needs Friendly right from the start . service based on vehicle needs Friendly right from the start . More

I had a great experience at the service center. Treated me well and made sure all my needs were fulfilled.Thank you for all your hard work Treated me well and made sure all my needs were fulfilled.Thank you for all your hard work More

Te service rep did a good job on keeping me posted on my car thank you car thank you More

My advisor Jordan J was absolutely terrific. He was very knowledgeable and kept me updated throughout the day. Very kind and courteous. He was very knowledgeable and kept me updated throughout the day. Very kind and courteous. More

Tim Brock was my point of contact. Very friendly and accommodating. Although I decided not to have my vehicle repaired at Hudson Nissan, I have had it serviced and repaired there numer Very friendly and accommodating. Although I decided not to have my vehicle repaired at Hudson Nissan, I have had it serviced and repaired there numerous times. Was very satisfied. More

My Service Advisor, Jake Brock, was friendly, helpful, and great at communication. The maintenance I came in for did take 45 minutes longer than expected, but overall it was a good experience. and great at communication. The maintenance I came in for did take 45 minutes longer than expected, but overall it was a good experience. More

Awesome response time . Great customer service and explained everything perfectly were very informative and kind Great customer service and explained everything perfectly were very informative and kind More