Hudson Nissan of Charleston - Service Center

Surprise policy change Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you must have an appt. what other commitments is the dealer going to discard? More

my nissan visit I took my car for engine lite being on they kept it for 3days when my wife pick up car had trash inside they said they did not put . they put a new I took my car for engine lite being on they kept it for 3days when my wife pick up car had trash inside they said they did not put . they put a new bulb in shifter engine lite still on now I have to take back not to sure they didn't let some one used my car More

My Nissan visit My visit to Charleston Nissan was very GOOD. Danny explained what was going on with my service and answer questions about my concerns,he was so nice a My visit to Charleston Nissan was very GOOD. Danny explained what was going on with my service and answer questions about my concerns,he was so nice and I really enjoyed my visit More

Best Customer Service Ever! I have been having an issue with my new Nissan Altima 2017 that I purchased at Hudson Nissan since November 2017. We have been taking my car there and I have been having an issue with my new Nissan Altima 2017 that I purchased at Hudson Nissan since November 2017. We have been taking my car there and ABSOLUTELY NO one could figure out what the problem was. After speaking with the service manager and the 800 customer service with NO resolutions, we took our car to Morris Nissan and both Ryan and Kyle were phenomenal! Kyle not only listened as I explained my issues but also rode with me to hear the noise that my car was making and got to working on it right away (unlike Hudson Nissan who allowed my vehicle to sit for 2 weeks before touching it). Ryan and Kyle truly made me feel like I was their priority. A thank is not enough for them. I really love my car but since Hudson technicians couldn't figure our my issue and brushed me off, I was ready to trade in my vehicle so as to cut ties with a company who didn't value my time. But thanks to Ryan and Kyle, the issue was fixed and I did not have to trade in the car I loved. I said all of that to say this: If you decide to purchase a Nissan, purchase AND service that vehicle with Morris Nissan. They are a company that actually lives up to its mission statement. More

Service with a smile Tommy and the Charleston Nissan team have invested a ton in service department upgrades-expediting the process! Thanks for a great experience and I'l Tommy and the Charleston Nissan team have invested a ton in service department upgrades-expediting the process! Thanks for a great experience and I'll see you again! More

Very polite My visit was good. Anwar was very nice and Jake the schuttle driver was kind. I hope I do busy with you again in the future. My visit was good. Anwar was very nice and Jake the schuttle driver was kind. I hope I do busy with you again in the future. More

Great experience Over all experience was great my only complaint is I made an appointment for 8:30 for a oil change . I left dealership at 10:30 Over all experience was great my only complaint is I made an appointment for 8:30 for a oil change . I left dealership at 10:30 More

routine maintenance Enjoyed working with Jim Bancone, my service advisor. Jim kept me informed of the status of my service, made recommendations of additional needs, and Enjoyed working with Jim Bancone, my service advisor. Jim kept me informed of the status of my service, made recommendations of additional needs, and had the car to me almost when promised. More

Quick and great! I had an appt for an oil change and open recall. I was told when I called it would take around 2 hours to complete. I was in and out in about an hour I had an appt for an oil change and open recall. I was told when I called it would take around 2 hours to complete. I was in and out in about an hour and they even changed my brake fluid. Great customer service! More

Not for timely service Wait was much too long after being told 45 minutes--then some longer--total 2 hours while others came in later and left earlier. Two others waiting co Wait was much too long after being told 45 minutes--then some longer--total 2 hours while others came in later and left earlier. Two others waiting complained about the same thing--we complained to each other and not to the staff. Each of us was in for routine oil change , etc. Poor customer service. More