Hudson Nissan of Charleston - Service Center

Great Service Experience Hudson Nissan was excellent in diagnosing an electrical problem with my XTerra. Kevin Clark, the service rep, was very kind and honest. Anytime my veh Hudson Nissan was excellent in diagnosing an electrical problem with my XTerra. Kevin Clark, the service rep, was very kind and honest. Anytime my vehicle needs service, I will return to Hudson Nissan. More

Kevin Clark @ Hudson Nissan, was a blessing. 5 Stars. Headed to Jeremy Cay, near Edisto, South Carolina from Columbia, SC, I hit a huge pot hole on my way late Tuesday August 7, blowing the back tire on m Headed to Jeremy Cay, near Edisto, South Carolina from Columbia, SC, I hit a huge pot hole on my way late Tuesday August 7, blowing the back tire on my Nissan Maxima. I had no choice but to put the spare on in the middle of nowhere. The next day I panicked, not wanting to drive back to Columbia on a small spare tire, I called Hudson Nissan in Charleston. Taking advantage of my warranty, provided when I purchase my Yokohoma Tires at Nissan, Kevin Clark at Hudson Nissan of Charleston was able to take information from a photo of my tire and vin number, verify my warranty, order a new tire and offer super great service to help me out in a desperate situation. Thank you Kevin and it was a pleasure to meet you. More

Very helpful Steve was very helpful in helping me figure out what exactly was wrong with my car and then fixing it in a timely manner. He kept me updated throughou Steve was very helpful in helping me figure out what exactly was wrong with my car and then fixing it in a timely manner. He kept me updated throughout the whole process and was friendly from the moment I drove up. More

My man Steve! I usually dont come to the Nissan dealership for ANY services but Steve Crosno makes me not wanna go anywhere else but here! They'll be seeing me agai I usually dont come to the Nissan dealership for ANY services but Steve Crosno makes me not wanna go anywhere else but here! They'll be seeing me again really soon! More

Kevin Clark , didn’t try to sell me something I didn’t need. Thank you for that was very unhappy with the Nissan in Charleston until I brought my vehicle to be , didn’t try to sell me something I didn’t need. Thank you for that was very unhappy with the Nissan in Charleston until I brought my vehicle to be serviced. By Kevin clark. Thanks Priscilla W More

Had car in for routine service Professional staff provided quick service. Waiting area as always clean and welcoming. The staff always courteous and knowledgeable. Always a pleasure Professional staff provided quick service. Waiting area as always clean and welcoming. The staff always courteous and knowledgeable. Always a pleasure to do business with crew they have. More

Went in for an oil change. The staff was very Helpful and efficient ! Got me in and out , Even with a car wash 😊. I appreciate the friendliness and quick Service ! Thank you The staff was very Helpful and efficient ! Got me in and out , Even with a car wash 😊. I appreciate the friendliness and quick Service ! Thank you More

Great Experience Kevin Clark of Hudson Nissan of Charleston greeted me promptly & expressed genuine concern for my needs, He was very friendly, attentive and respectfu Kevin Clark of Hudson Nissan of Charleston greeted me promptly & expressed genuine concern for my needs, He was very friendly, attentive and respectful and answered all of my questions and concerns. I appreciate Him, and even took a few of His cards to give out to a few of my peers!! "ALL GOLD STARS KEVIN....WHOO HOO!!!!!" :) Thank You! More

Won't honor warranty unless the car breaks down/strands you. 4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd 4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd visit (3 hours in the waiting room each visit so 12 in total) I became frustrated that they didn't fix anything and just reset the light and told me everything would be fine, and if it came on again they would give me a loaner and then spend more diagnostic time. Well the light came on again a week later, but this time truck went into limp mode getting off the hwy during rush hour in CHS, so a small issue has now turned into a safety issue. Thank god I was only a mile from this dealer so I limp it in. They gave me a loaner titan while they finally take the time to figure out the issue. This was a thursday, they tell me they will let me know Friday what issue issue is. I have to call them on Friday evening and they need a part and I should have the truck Monday by COB. Mid-day Monday, they let me know the part is on backorder with no ETA on the part. So I go into the dealer to talk with the service manager or operations manager to try get an ETA and they send the tech out to tell that he is waiting on a part, so I take the opportunity ask him why he didn't fix it the last 3 times I brought it in, and while I was frustrated with tech, I never raised my voice, cussed or personally attacked the tech and but told the service manager Ben that I was going to leave a negative review of my experience. He then told his operations manager that I "abused, threatened and cussed at his staff" and tells me if "I dont like their service I needed to take my truck somewhere else". I have never heard someone blatantly lie about something like this before, I was shocked. So realizing that I was not going to get any more help and being told to take my car somewhere else for warranty work, I called a flatbed truck ($90) and took it to the north charleston store and hope that I can get better service there. This has ruined my vacation since I can't take pets in the loaner or drive over 150 miles away from CHS. The cherry on the cake was they offered to change my fuel filters for $429 dollars, a quick google search showed the filters are $80 dollars and it's a 20 minute process to install them. Total stealership. I cant seem to get in touch with management either. More

Surprise policy change Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you must have an appt. what other commitments is the dealer going to discard? More