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Hudson Nissan

Jersey City, NJ

4.7
274 Reviews

585 Route 440

Jersey City, NJ

07304

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Showing 274 reviews

May 29, 2021

Labor costs way too high - doubt if I would ever get service again. Felt like I was truly ripped off. Charging a labor charge for every single item is taking advantage of the customer. Lines right up th More

by imtubbas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Velez
May 30, 2021 -

Hudson Nissan responded

Hello, I would like to learn more about your feedback regarding the labor fees. We pride ourselves on the high-quality standards we maintain here at Hudson Nissan and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at aahmad@penskeautomotive.com? Thank you, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

May 31, 2021 -

imtubbas responded

Thank You Ali. While I appreciate your need to address this issue with me more than likely you will advise me the labor costs are set by the corporation and are not under your control. I believe a labor cost applied to each and every part affords Nissan a higher profit than if they charged set labor rates of perhaps $125-$150 per hour. The labor costs on my bill were $323.65 for $116.05 worth of parts and included a 10% discount of $44 off the total bill of $472.63 bringing it down to $428.63. I also took note of 2 questionable charges - $1.65 SHM-digital service fee and the other fee of $8.79 SSC-Shop supplies customer-which is just another way of corporations slipping in charges to make more of a profit. While I am not a mechanic I do feel that working under the hood of a car performing multiple tasks in one event- changing filters - performing maintenance on a battery and a brake flush is not worth over $323 in labor costs. I would honestly feel better supporting a local mechanic shop putting my hard earned money in the hands of those who compete with big corporations like Nissan. Take care! Susan

Jun 01, 2021 -

imtubbas responded

Ali- Today 06/01/2021 - I received a call from Raven - Nissan Consumer Affairs- and was advised that dealerships are privately owned so I was wrong regarding the labor charges being dictated by corporate and I stand corrected. Now I know it’s the owner setting these costs. I advised Raven of my opinion regarding the labor costs being too high and also mentioned the 2 minor charges which I have no idea what the charges are for. My opinion remains the same. Susan

May 11, 2021

Mohammed make false promises, Ashkan don't care about lies and deceptive sales practices. Mind-blowing how know one cares at this dealership. You get many other options don't shop hear More

by James O'Leary
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mohammed and Ashkan - awful
May 11, 2021 -

Hudson Nissan responded

James, Thank you for sharing your review. Your feedback is important to us here at Hudson Nissan and I would appreciate the opportunity to speak with you to address your feedback. Please email me at aahmad@penskeautomotive.com with your preferred contact information. Thank you, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

May 12, 2021 -

James O'Leary responded

Ali - still waiting for you to reach out to me to remedy situation. Are you a real person Ali Ahmad or just some canned response ....? what a joke James

May 25, 2021 -

James O'Leary responded

Ali Ahmad - it has been two weeks still waiting for your response per above. You clearly don't care Jim

Jun 21, 2021 -

James O'Leary responded

am happy to report that Ali and team have resolved my issue. I appreciate the follow up call today Ali and glad we were able to come to an amicable solution. I look forward to shopping at Hudson Nissan down the road. take care

February 14, 2021

I would like to mention that the professional expertise inherent in the Person of Nemo cannot go unrecognized. He treated me like a family and I appreciate it More

by Charles Emeribe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah and Isaiah
Feb 15, 2021 -

Hudson Nissan responded

Thank you so much for your sweet words, Charles! We take pleasure in hearing that Sarah and Isaiah are working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

January 19, 2021

Not impressed. Serious Integrity Issues.I saw this van Not impressed. Serious Integrity Issues. I saw this van online on Car Gurus and reached out. I texted the Salesman and set up a time to come and pu More

by jeremygoding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver
Jan 20, 2021 -

Hudson Nissan responded

Jeremy, I appreciate your feedback regarding your recent sales experience. Given the opportunity, I would appreciate the opportunity to speak with you about your experience. Please email me at aahmad@penskeautomotive.com with your preferred contact details. Thank you, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

November 27, 2020

False advertising, CROOKS They do not have the stock False advertising, CROOKS They do not have the stock that they say they have! They just bring people in so they can sell something else!! More

by Alen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JULIANA Sales Rep., Sean Weaver
Nov 28, 2020 -

Hudson Nissan responded

Alen, We take our customer feedback very seriously, and I would appreciate the opportunity to discuss your concerns further. Can you please send your preferred contact method to me at aahmad@penskeautomotive.com? Thank you, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

November 22, 2020

Great group to work with from sales to service to body work. I drive out of my way to have ALL of my cars taken care of by the gang at Hudson Nissan. Special shout out to Sal Sellers and the entire sales More

by Yo Tuckey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Sellers, Sean Weaver
October 15, 2020

And the winner is Hudson Nissan. Hudson beat out Ramsey Nissan, Riverside Nissan, and Infiniti of Englewood. The stars (in order of appearance) are Sal (Sales Manager), Devon (Sales Consultant) and Julia ( More

by rdawsonawd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Oct 15, 2020 -

Hudson Nissan responded

Wow! Thank you so much for the incredible review. We truly appreciate you taking the time to share your experience with us. It's great to know that our team, including Sal, Devon, and Julia, could provide you with such a wonderful experience. Please don't hesitate to reach out to us if we can be of any further assistance!

August 21, 2020

Buy a new car go in for your free oil changes wait 2 hrs or the service manager will tell you to come back twice !!!!!!. I More

by garrell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Aug 22, 2020 -

Hudson Nissan responded

Hello, I am concerned to learn about your disappointment regarding the wait time for your oil change. Please feel free to reach out to me so that we can discuss your concerns. I look forward to connecting with you. Best, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

November 23, 2019

Bad experience stay away false advertising on CPO cars Terrible way of doing business. We visited this dealership looking for a vehicle advertised online as a Certified car, we test drove the car and were More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
Nov 24, 2019 -

Hudson Nissan responded

Victor, We try to offer exceptional deals to all of our guests. It is troubling that you have formed a bad impression of us due to our certification policy. If you would like to discuss your experience, please contact me at your earliest convenience with your preferred contact information. Best regards, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

September 16, 2018

Friendly and speedy service We bought a used car here and were helped by Gary, who was great! Very friendly and helpful, no issues, appointment went quickly. Highly recommend. More

by henrythefirst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Sep 16, 2018 -

Hudson Nissan responded

Thank you for sharing your experience with us! We are happy to know Gary provided you with great service in a timely manner. We hope to see you again!

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