Hudson Hyundai - Service Center

Experience I had an excellent experience at the Jersey City Hyundai dealership. Justin was excellent and they were all very accommodating. I would highly recomm I had an excellent experience at the Jersey City Hyundai dealership. Justin was excellent and they were all very accommodating. I would highly recommend to anyone !! More

Stay away from Hudson Hyundai on Route 440 In my opinion, this dealership's service department needs to be shut down. Customer service is so poor. I sent my 3 year old Hyundai Sonata Hybrid to In my opinion, this dealership's service department needs to be shut down. Customer service is so poor. I sent my 3 year old Hyundai Sonata Hybrid to be checked out last year because this car could just stop anywhere whilst I am driving. The first two visits to the service point, I was told they cannot detect what is wrong with the car. The third time, I took a picture of what happened and dealership kept my car for 3 weeks during which time I never once received any phonecall or update from them. I had to go there myself to find out what was happening. I was told my car would never stop on the highway. Fast forward to monday March 26 2018 I was doing 45 on a highway when the car shut down. At the service location, I was told to pay $270 to change the belt because that was the reason the car was shutting down. I also noticed that my brakes started acting up so I sent the car to my mechanic and had the brake pads changed. My mechanic advised me to take my car back to Hudson Hyundai to have the master cylinder checked out as it could be the source of the car's recent problems. I agreed because my car is still under Hyundai warranty. Hyundai claimed there was nothing wrong with the master cylinder I guess because they were not willing to dish out $800 for a new cylinder for my car and claiming which ever mechanics I have been going to know nothing about Hybrids. As I said earlier, I have been driving this car for 3 years and know when something is not right with the car. Fast forward to Thursday March 29 2018. I had to leave the car overnight because they claimed they could not find anything wrong with my car. I was asked to return for a loaner car once I received a phone call that the loaner was ready. I arrived for this loaner on Friday March 30 and I was told to wait 15 minutes for this loaner. 15 minutes turned into an hour and when I inquired about the loaner I was told rudely that the service manager drove my car and found nothing wrong so I was not going to get a loaner. I was furious and threw a fit. Funny part was, when I told them I was going to write a review, one of them told me they don't care. This goes to tell you that the customer service at this dealership is unfriendly, rude and down right nasty. I would never recommend this place to anyone even if they offer you a free car. More

GREAT Work was great focused straight to the point and not a push over worked with my needs and budget and gave me exactly what I wanted. Work was great focused straight to the point and not a push over worked with my needs and budget and gave me exactly what I wanted. More

15,000 Mile Service Had a 15,000 mile service on Fri, 3/31 and decided to wait because they are inconsistent with shuttle service to Westside light rail. The appointment Had a 15,000 mile service on Fri, 3/31 and decided to wait because they are inconsistent with shuttle service to Westside light rail. The appointment was 8:30 am I was done at 12:25pm😤 Late for work😣 Should have been 1 1/2 hour but nope! Its a revolving door for other customers with appts after mine😡 If this is the expectations for when you bring your car to the dealership I will have to search for an alternative shop, which will be a lot cheaper! Boo🐝 More

recall service advisor Erminia Gargullo was courteous,accomodated me immediately upon arrival waiting time reasonable. The sales staff excellent customer se service advisor Erminia Gargullo was courteous,accomodated me immediately upon arrival waiting time reasonable. The sales staff excellent customer service skill. Rating excellent! Have recommended co-workers More

Worse Hello Hyundai! I am writing as a loyal and completely disheartened customer. For a few months now, I have been having some trouble with my 2013 Hyunda Hello Hyundai! I am writing as a loyal and completely disheartened customer. For a few months now, I have been having some trouble with my 2013 Hyundai Elantra (limited). On several occasions, my car has momentarily shut off while in motion. Yes, you have read correctly. My car turns off while in motion! I do hope you can agree with the severity of this, as I could of on multiple occasions, been in a car accident. In July 2016, I came to Hudson Hyundai in Jersey City, which is where I purchased my vehicle and receive servicing. After waiting 5 HOURS, the man who serviced my vehicle informed me that the reason why my car was turning off was because the battery was loose. Interesting, as I never knew that the function of a car battery is to keep a car in motion. Fast forward a few weeks, and my vehicle does not want to start. I called roadside assistance and waited 2 hours to receive a jumpstart. The very next day, I attempt to start my car, and again the same problem. I had to wait to receive ANOTHER jumpstart! At this point I am furious, because I just spent 5 hours servicing my vehicle, paid for servicing, and the problem WAS NOT fixed. I called Hudson Hyundai in Jersey and spoke to a customer service representative named Michelle. She informed me of my warranty coverage and directed me to the nearest Hyundai dealership since I was currently in the Bronx, 1 hour away from Jersey City. I reach the Hyundai dealership in the Bronx, and the Hyundai representative there informs me that I have been misinformed by Michelle at Jersey City Hyundai about my warranty coverage. I call Michelle and inform her of the situation, and she proceeds to completely deny ever telling me what I understood from her a few hours prior. At this point, Michelle and I enter a back and forth discussion (I never cursed or threatened Michelle in any way) until Michelle HANGS UP the phone. After Michelle HANGS UP the phone she calls back to ask if I am calmed down. She NEVER attempted to apologize or even take into account that I have been having the WORSE experience with my vehicle. I inform her that I do not want to speak to her and that I will be driving in to have a conversation with the manager. At Hudson Hyundai in Jersey City I sit down and have a conversation with both the manager "Mike" and Michelle. I request to have the conversation recorded in order to forward it with this email, but Mike refused. Both Michelle and Mike inform me that Michelle had every right to HANG UP on me because I was "screaming" and somehow "abusive." ABUSIVE???????? I ask Michelle, "Michelle did I curse or threaten you in any way?" Michelle replies, "I do not remember, but I am not going to take anyone yelling at me" to which the manager Mike agreed. Now, as an AWARD WINNING, best-in-customer-service establishment, I am completely baffled as to how an employee is allowed to hang up on a customer and protected by an equally dismissive manager. As we live in a social-media and review driven society, I hope Hyundai takes all measures to protect its "Best in Service" reputation. There are several other ways to communicate with a customer before hanging up on a customer who is already at a tipping point and in need of direction. More

Poor service department# The service department was quick to say No about a missing interior door lock cover! My next car will be purchased at a dealer other than Hudson. (9 The service department was quick to say No about a missing interior door lock cover! My next car will be purchased at a dealer other than Hudson. (973-592-7132. More

Service department is terrible I was in for an oil change in April 2015 and at that time asked to have the heated seat, remote start and check engine light that comes on and goes ou I was in for an oil change in April 2015 and at that time asked to have the heated seat, remote start and check engine light that comes on and goes out after several days and then comes back on again. I was told after they did the oil change that that type of work is only done during the week and that they would put me on a wait list for a loaner car so I can put my car in for what is warranty service, well 5 months later I still don't have my car fixed. I called 2 times since April and am told I am still on the list. How long could that list be that it takes 5 months or more to get a loaner. I am very disappointed in this service center. They should consider getting better management than what they had back in April. I wish someone would call me from the dealer or service department to explain and get my car in to be repaired.. Michael Sorrenti 201-294-0729 Cell 201-455-2535 Home More

unprofessional on management standards. I purchased a veloster and had the 10 year Hyundai wrap warranty. Only about 1 week after I had the car the battery was going bad and I scheduled a ap I purchased a veloster and had the 10 year Hyundai wrap warranty. Only about 1 week after I had the car the battery was going bad and I scheduled a appointment to have it replaced. The salesman steve jones was a bless to work with. He took his time to make sure I was taken care off. But once I arrived and had it fixed I was told I would have to pay $130 for the repaired. I was confused because I had the warranty package but was told the battery is not included. So then I spoke to multiple people including the finance manager and he specifically told me quote " you shouldn't have to pay for anything since I just bought it a week ago and it already having problems" Overall he had me wait for 45 mins with no response. So then the sales management try to work with me and said I only had to pay $70. I told him that the finance manager said I shouldn't have to pay for anything. THATS when he started getting emotional talking about why go behind his back and ask for other assistance and that the finance manager works for HIM and I was RUDE and now I would have to pay $130. sad part is im a MANAGER at a sneaker franchise and I feel like as a manager he was untrained and didn't know how to deal with service. I could have ran a better dealership than he did. What kind of manager call a customer rude in there face after they purchased a car and brought it back for repair that they didn't check upon selling it? Manager name was greg and I highly felt disrespected by him. Overall long story short I end up paying the $70 and the only I can do is warn any future buyers of there customer service and make sure the car is top notch before buying. More