Hudson Honda

Completely unprofessional. After receiving a quote, we Completely unprofessional. After receiving a quote, we decided to go with them in purchasing a honda. We had no followup after the quote and when Completely unprofessional. After receiving a quote, we decided to go with them in purchasing a honda. We had no followup after the quote and when they FINALLY responded, Hudson Honda said that they had the car we were looking for in stock. It was a lie. They did not return any calls promptly after trying to contact them NUMEROUS times and by the time we finally got in touch with them, they didn't even have the model we were looking for! Not only that, but the sales person then yelled at my wife over the phone in frustration! If you are reading this, please reconsider purchasing a vehicle from this dealer. I will gladly pay extra and give another dealership business. More

Good afternoon Mr. Tropiano, I am writing to let you Good afternoon Mr. Tropiano, I am writing to let you know that I have been a customer of Hudson Honda for many years and always receive great cust Good afternoon Mr. Tropiano, I am writing to let you know that I have been a customer of Hudson Honda for many years and always receive great customer service when I go to your dealership for regular maintenance or any other vehicle related needs but the level of service that was displayed by Oscar Morejon about 1 month ago, totally exceeded my expectations. I recently decided to finance my 2006 leased Honda Pilot and subsequently was told that I needed to come in to pick up my new license plates in approximately 1 week. Due to my own oversight, I neglected to apply the temporary plate to my back window. I was on my way to work and was pulled over by a police officer because the plates on my vehicle did not match the records on file. I immediately called Hudson Honda hoping that my new plates had arrived otherwise my vehicle was going to be towed. The receptionist transferred me to Oscar and I explained the urgency of my situation and asked him if he could possibly deliver my new plates since I could not leave the scene. Oscar understood and reacted immediately. He arrived within about 10 minutes and came prepared with tools to remove my old plates and install the new ones! I was let off with a warning from the officer and more importantly I did not get towed! Oscar was a true life saver for me that day and I can't express the level of gratitude that I have for his actions. In this day and age (not to mention Market conditions) good customer is difficult to find and plays a critical part for any business. I have managed Call Centers for many years and understand the importance of employees that go above and beyond the call of duty and Oscar most definitely did that! Employees like Oscar really make a lasting impression on customers like me and I have shared this story with all my family and friends. Please thank Oscar again for helping me in a desperate situation that was caused by my own negligence. He is an asset to your organization and should be commended for his diligence and dedication. Sincerely yours, Tom More

To General Manager Chris Tropiano or anyone that can change this hell hole: First i want to say that I do not recommend anyone go to Hudson Honda to buy any vehicle. I was at your store on Monday an change this hell hole: First i want to say that I do not recommend anyone go to Hudson Honda to buy any vehicle. I was at your store on Monday and i must say I was disgusted in the customer service or better yet the lack of customer that was provided at your dealership. I was walking around outside for about 15 min. looking at the used cars and not once was I acknowledged by anyone there. I did see two Honda employees but they pretended they didn't see me and walked back inside the building. I guess they only work indoors. I entered the building and i wasn't sure if I was in a restaurant or a club. It smelled like food in the show room and I heard music playing loudly. Wasn't sure if it was over the intercom or they had a radio behind the desk. I did see two guys sitting at the big desk by the window. Both of them looked up at me but both put there heads back down further making my experience horrible. I began to walk around the showroom looking at the cars there. A sales rep walked in my direction but not once did he ask if I needed any help or anything. In reality even if he were to have asked me i would have been scared to get any help from him because he looked like a slob with his shirt hanging out and his whole demeanor. I also noticed that the cars in the showroom were all dirty. If i wanted to see dirty cars i would have gone to a junk yard. I attempted to look for a receptionist but once again i had no luck in finding any receptionist. Im not even sure if your store has one. I asked one of the sales reps that were sitting at a desk by himself if i could be helped and he responded with "give me one minute" and went to the other side by the exit doors and I saw him joking with other employees there. I must say im really disgusted with the lack of customer service that is provided in Hudson Honda and I will surely tell my friends and family to never buy a car from here. I have received more attention walking into the projects in Jersey City then i did in Hudson Honda. As the Manager of Honda I suggest you get new employees to work in the show room that have some sense of customer service. Im really surprised that anyone would want to buy a car from here. It feels more like a hang out for the sales reps than a workplace from what I saw in my 40 minutes wandering around. Now I know why i've heard in the past to stay away from Hudson Honda!!!!!!!!!!!!!! More

Mr. Henry Mercado Senior Sales Representative Hudson Mr. Henry Mercado Senior Sales Representative Hudson Honda 6608 Kennedy Blvd. West New York, NJ 07093 Dear Henry: I want to take the time to p Mr. Henry Mercado Senior Sales Representative Hudson Honda 6608 Kennedy Blvd. West New York, NJ 07093 Dear Henry: I want to take the time to personally thank you for making our purchase of our new Honda Accord at Hudson Honda such a pleasurable and wonderful experience. In reality, had it not been for you, we would have made our purchase at another dealership, much closer to our church – but your personal expertise, your knowledge of the product, its features and details, your professionalism, patience, courtesy and respect, came into play and provided us with the unequaled and extra “personal touch” that allowed us to finally decide on Hudson Honda. You are fantastic… and were you one of our employees here on staff in our organization, we would immediately reward you with a raise in salary, a higher position and a new pay structure. Indeed, because of you, we will have no problem, whatsoever, referring and recommending our other church members, staff, friends and visitors to Hudson Honda -- but only if you, yourself, deal with them (for we will advise them ahead of time, “Only deal with Henry Mercado.”). Finally Henry, you went “above and beyond” with us… it that means a lot a customer. Your standards are admirably high… and that reflects well on Hudson Honda. I am confident that they will continue to value and appreciate you as much as we do. In His Service, Rev. David Ortiz cc: Mr. Chris Tropiano, General Manager. More

The staff is friendly and courteous. And the customer service is great. Overall, it was a pleasurable car buying experience with minor hiccups. Though the dealership did everything to get my business, yo service is great. Overall, it was a pleasurable car buying experience with minor hiccups. Though the dealership did everything to get my business, you need to know what you are doing to get the "super" deal you want. More

I went with my sister and the car was on sale and in the end she wound up paying much more than the sticker price with the bogus addons! example: serial # etching on the window for $700! The serial # was al end she wound up paying much more than the sticker price with the bogus addons! example: serial # etching on the window for $700! The serial # was already put on in the manufacturing plant! I didn't ask for the etching! That is part of the price of the car. That is like saying it comes with four doors and you have to pay for the doors! $550 for it to be certified and it was advertised as a certified vehicle! Also my sister has excellent credit and they gave her a 9% interest rate and told us that because the car was listed so low they had to make up the difference so they get a kick back from the bank! Why is it my sisters fault that they undersold the car!! Fortunatley my sister got my her money back because she called the head Honda office in California. It should have not happened in the first place. The manager was the worst! I asked him for his name and he started to give me the name of the guy sitting next to him and then laughed and gave me his real name. Very unproffesional and childish. The only person who was good to us was Shaun the salesman who showed us the car. He came out with a rag and washed the water marks off the car. He didn't need to do that, that wasn't his job, but he did it anyway. I wish he would leave that dealership and go to another because I would send everyone to him just because he took that extra step. More

dishonest dishonest dishonest dealer. Give a good starting price over the email. When you finally get to the shop, they say they don't have it and prices that are so far away from the quoted price. starting price over the email. When you finally get to the shop, they say they don't have it and prices that are so far away from the quoted price. And of course mis-communication was used as an execuse. Total waste of time., More

Hudson Honda sucks.This was my 1st time buying a New car here in the US, but I was used to Dealers, and their tricks because I had bought a used car at an awful dealer in FL.The first thing the guy asked me here in the US, but I was used to Dealers, and their tricks because I had bought a used car at an awful dealer in FL.The first thing the guy asked me when I sat down, was "can you please sign this first?" of course i said no, but he was still persistent while we were negotiating, when I got to the point where i was going to sign it, he wanted to charge me for keys, which I would never use, for the destination fees(which were already included in the price he had given me over the internet) and some other fees for thos and that.I walked out, and he came running afetr me, and took off the charges, but then, I still wouldn't sign the paper untill I talked to the financial guy......well, my credit score was great, around that time it was 714 I believe, and well, he gave me a 13% APR.Your joking right...No, I am not, 13%APR, because he said "YOUR CREDIT IS NOT THAT GOOD!" that was an outrage, completely, he siad, if I wanted a good APR, I had to have a credit of 800, really??I will never ever again talk about the hoooooooorrribl service at this dealer, THIS DEALER MIGHT SEEM LIKE ONE OF THE BEST, BUT ITS ONE OF THE WORST, THEY PLAY DIRTY TRICKS ON YOU, AND THEN LIE TO YOU. STAY AWAY FROM THIS DEALER!!!!!!!!!!!!!!!!!!!!!! More

i bought 4 hondas from this dealer and i will go again, and again with them, service department is the best in the state of new jersey, i had bad experience with at least 5 different dealers in hudson c and again with them, service department is the best in the state of new jersey, i had bad experience with at least 5 different dealers in hudson county thru my years and i don' think i would go any where else than HUDSON HONDA IN WEST NEW YORK. CONGRATULATIONS GUYS. AND MR TROPIANO YOU ARE THE BEST. THANK YOU A VERY HAPPY CUSTOMER More