Hudson Honda

Mr. Henry Mercado Senior Sales Representative Hudson Mr. Henry Mercado Senior Sales Representative Hudson Honda 6608 Kennedy Blvd. West New York, NJ 07093 Dear Henry: I want to take the time to p Mr. Henry Mercado Senior Sales Representative Hudson Honda 6608 Kennedy Blvd. West New York, NJ 07093 Dear Henry: I want to take the time to personally thank you for making our purchase of our new Honda Accord at Hudson Honda such a pleasurable and wonderful experience. In reality, had it not been for you, we would have made our purchase at another dealership, much closer to our church – but your personal expertise, your knowledge of the product, its features and details, your professionalism, patience, courtesy and respect, came into play and provided us with the unequaled and extra “personal touch” that allowed us to finally decide on Hudson Honda. You are fantastic… and were you one of our employees here on staff in our organization, we would immediately reward you with a raise in salary, a higher position and a new pay structure. Indeed, because of you, we will have no problem, whatsoever, referring and recommending our other church members, staff, friends and visitors to Hudson Honda -- but only if you, yourself, deal with them (for we will advise them ahead of time, “Only deal with Henry Mercado.”). Finally Henry, you went “above and beyond” with us… it that means a lot a customer. Your standards are admirably high… and that reflects well on Hudson Honda. I am confident that they will continue to value and appreciate you as much as we do. In His Service, Rev. David Ortiz cc: Mr. Chris Tropiano, General Manager. More

The staff is friendly and courteous. And the customer service is great. Overall, it was a pleasurable car buying experience with minor hiccups. Though the dealership did everything to get my business, yo service is great. Overall, it was a pleasurable car buying experience with minor hiccups. Though the dealership did everything to get my business, you need to know what you are doing to get the "super" deal you want. More

I went with my sister and the car was on sale and in the end she wound up paying much more than the sticker price with the bogus addons! example: serial # etching on the window for $700! The serial # was al end she wound up paying much more than the sticker price with the bogus addons! example: serial # etching on the window for $700! The serial # was already put on in the manufacturing plant! I didn't ask for the etching! That is part of the price of the car. That is like saying it comes with four doors and you have to pay for the doors! $550 for it to be certified and it was advertised as a certified vehicle! Also my sister has excellent credit and they gave her a 9% interest rate and told us that because the car was listed so low they had to make up the difference so they get a kick back from the bank! Why is it my sisters fault that they undersold the car!! Fortunatley my sister got my her money back because she called the head Honda office in California. It should have not happened in the first place. The manager was the worst! I asked him for his name and he started to give me the name of the guy sitting next to him and then laughed and gave me his real name. Very unproffesional and childish. The only person who was good to us was Shaun the salesman who showed us the car. He came out with a rag and washed the water marks off the car. He didn't need to do that, that wasn't his job, but he did it anyway. I wish he would leave that dealership and go to another because I would send everyone to him just because he took that extra step. More

dishonest dishonest dishonest dealer. Give a good starting price over the email. When you finally get to the shop, they say they don't have it and prices that are so far away from the quoted price. starting price over the email. When you finally get to the shop, they say they don't have it and prices that are so far away from the quoted price. And of course mis-communication was used as an execuse. Total waste of time., More

Hudson Honda sucks.This was my 1st time buying a New car here in the US, but I was used to Dealers, and their tricks because I had bought a used car at an awful dealer in FL.The first thing the guy asked me here in the US, but I was used to Dealers, and their tricks because I had bought a used car at an awful dealer in FL.The first thing the guy asked me when I sat down, was "can you please sign this first?" of course i said no, but he was still persistent while we were negotiating, when I got to the point where i was going to sign it, he wanted to charge me for keys, which I would never use, for the destination fees(which were already included in the price he had given me over the internet) and some other fees for thos and that.I walked out, and he came running afetr me, and took off the charges, but then, I still wouldn't sign the paper untill I talked to the financial guy......well, my credit score was great, around that time it was 714 I believe, and well, he gave me a 13% APR.Your joking right...No, I am not, 13%APR, because he said "YOUR CREDIT IS NOT THAT GOOD!" that was an outrage, completely, he siad, if I wanted a good APR, I had to have a credit of 800, really??I will never ever again talk about the hoooooooorrribl service at this dealer, THIS DEALER MIGHT SEEM LIKE ONE OF THE BEST, BUT ITS ONE OF THE WORST, THEY PLAY DIRTY TRICKS ON YOU, AND THEN LIE TO YOU. STAY AWAY FROM THIS DEALER!!!!!!!!!!!!!!!!!!!!!! More

i bought 4 hondas from this dealer and i will go again, and again with them, service department is the best in the state of new jersey, i had bad experience with at least 5 different dealers in hudson c and again with them, service department is the best in the state of new jersey, i had bad experience with at least 5 different dealers in hudson county thru my years and i don' think i would go any where else than HUDSON HONDA IN WEST NEW YORK. CONGRATULATIONS GUYS. AND MR TROPIANO YOU ARE THE BEST. THANK YOU A VERY HAPPY CUSTOMER More

This place is a waste of your time. We went to look at cars after seeing great prices on the internet. After test driving the car we negotiated on price. They told us they couldn't go below their interne cars after seeing great prices on the internet. After test driving the car we negotiated on price. They told us they couldn't go below their internet price because the price listed was what it cost them to buy the car. Then the car which said certified online became "certifiable" for extra money. Then when we negotiated back to what the internet said, they tried to add $1000 back on in fees. Then after we negotiated to have those fees removed we waited for financing. The financing had jacked the price right back up. The rate changed and worse. We had agrees to 14800 including taxes and fees yet the paperwork said 16,500. So we left. They wasted hours and hours of our time. More

Well, i have both three cars from them all brand new... and i did not have any problem w/ them. HENRY was GREAT and i went from nc to nj to buy all three cars.. When u go ask for henry, he was very honest and i did not have any problem w/ them. HENRY was GREAT and i went from nc to nj to buy all three cars.. When u go ask for henry, he was very honest w/ from the beginning. and very helpful, im sorry to hear everyone else got bad service. More

DON'T WALK, RUN FROM THIS DEALERSHIP. I was sent an email price by their internet sales manager and then called him and asked him what it included. He then confimred the price and rest of the fees and email price by their internet sales manager and then called him and asked him what it included. He then confimred the price and rest of the fees and they would just include motor vehicle registration Doc Fees, Tire Fees, and taxes. There would be no destination fee. I then sent him an email that detailed our conversation for the price of the car and all the fees that would be charged. I told him I would come down to do the deal. When I get there they put me with one of there salesperson. I then told him the price I had been quoted. Then someone who says he is the manager comes by and has a copy of the emails that were exchanged and says the price was a mistake. I said "how can it be a mistake you have it right in your emails." He then said the person who gave me that price had no authority to waive destination fee. But then later admitted that he only gave us the lowball price to get us in there. I then told him how upset I was that I was decieved and wasted my time coming down there. This manager then told me he would honor the price if we also bought the Millenium Package. This was an additional five hundred dollar to protect the seats in the car. I told him "no Thanks" and started to walk out. He then said he would meet me half way. At this point I just left as I did not want to do business with this sleazy dealership. More