Hudson Honda

They didn’t stand on there word trying to scam They are doing scam didn’t stand on there commitment. They gave you quote for repair and they didn’t fix your issue and ask for more money. They are doing scam didn’t stand on there commitment. They gave you quote for repair and they didn’t fix your issue and ask for more money. More

excellent service overall I brought my car in for service without an appointment and I was attended immediately buy a representative outside. Once inside I was given prompt att I brought my car in for service without an appointment and I was attended immediately buy a representative outside. Once inside I was given prompt attention, explanation of service was very detailed, follow-up was given as promised, and my car was serviced in a very timely manner. More

Amazing My time with the dealership was short and pleasant. I wasn’t left waiting all questions that I had were answered and the employees are polite and cour My time with the dealership was short and pleasant. I wasn’t left waiting all questions that I had were answered and the employees are polite and courteous. I’m happy and pleased with the car i walked out with along with the fantastic price for the vehicle!! More

Unsatisfactory Service My name is Theodora Chowfatt. My customer number is 34088. I have been a Honda customer since 2007. I am writing about an oil change that was incor My name is Theodora Chowfatt. My customer number is 34088. I have been a Honda customer since 2007. I am writing about an oil change that was incorrectly done on my 2011 CR-V on September 19th, 2018 at Hudson Honda in West New York, NJ. On September 21st at 7pm, I was on my way home when the check oil light came on, and every time I accelerated after that light came on, there was a pinging and rattling sound coming from the engine. When I arrived at home, I checked the oil level with the dipstick and noticed it was bone dry. I took my car back to Hudson Honda the following morning, September 22nd. The service advisor, Chris Gomez, explained to me what the technician realized. The gasket was not placed properly causing an oil leak. I've emailed Honda Consumer Services this complaint and attached service receipts from both days, invoice number 393668 and 393419. I would like a refund on this unsatisfactory service and a guarantee that any damages that potentially arise due to this negligence will be paid by Honda. I am also unsatisfied with the service on September 22nd. Chris Gomez did not offer any type of apology, compensation nor rectification for this grave error and waste of my time. I had to take a personal day off of work on September 19th. I would have expected a car wash and/or gas fill up to at least make an attempt to apologize, but received nothing of the sort from Hudson Honda. My experience with Honda in the past 11 years has been very satisfactory. It is disappointing that this unfortunate incident has tarnished my relationship with Honda. I am looking forward to your response in resolving this issue. More

Awesome experience I was having a problem with my battery that i needed a jump start 3 times in a day. I made sn appointment, parked my car to be serviced, then my batte I was having a problem with my battery that i needed a jump start 3 times in a day. I made sn appointment, parked my car to be serviced, then my battery died again . My service advisor Abel Blanco Ciprian checked my CR-V personally to see about my concern. He tooked his time to listen to me and assured me he will taje care of it. Abel texted me and kept me updated about my car. My car was ready in an hour . That made me a happy customer. This dealership has friendly cistomer advisors. Like Gustavo rios . I will recommend this service station to anyone. Keep up the good works guys . Thank you! More

Excellent services An excellent service Henry Mercado an excellent seller and the one that helped me with the purchase of my car Yirco Salgado if I recommend Hudson Hond An excellent service Henry Mercado an excellent seller and the one that helped me with the purchase of my car Yirco Salgado if I recommend Hudson Honda in West New York, New Jersey More

Luis Olivares The Best ! I am very happy with the services provided by Luis olivares. He was very attentive and responsive to all of my questions. The whole staff behave amazi I am very happy with the services provided by Luis olivares. He was very attentive and responsive to all of my questions. The whole staff behave amazingly with me. I am happy to have chooses Hudson Honda as my dealer. Will definatelly refer all of my friends and family. Gracias Luisito que dios te bendiga mucho ! More

Ultimate waiting hours for planned service I bought my car a week ago, the right door side mirror was loose a bit. I was told to bring the car back next week for a replacement. I wasn’t told to I bought my car a week ago, the right door side mirror was loose a bit. I was told to bring the car back next week for a replacement. I wasn’t told to schedule an appointment. They said just bring the car back, we have the new mirror already and it will take 30 mins max. Now i am here, it has been 2 hours, and my car lays down at the outside of service. Nothing has been done, waste of time and profassionalism. And i was supposed to get a car WITHOUT any problems. They should have fixed it before selling it. So that they would give a convenient service. More

Service Went really well got all I needed to get done for my car. I will continue to use the service dept for my car in the future. Went really well got all I needed to get done for my car. I will continue to use the service dept for my car in the future. More

Great service! The service representative, Benjamin, was very friendly, provided detailed information on what my car needed, and my oil was changed quicker than I ha The service representative, Benjamin, was very friendly, provided detailed information on what my car needed, and my oil was changed quicker than I had expected. More