Hudson Ford - Service Center

Service dept. Do not believe customer Made me feel that I did something When all I wanted to know if they can make an adjustment??? Not happy with service D Do not believe customer Made me feel that I did something When all I wanted to know if they can make an adjustment??? Not happy with service Don’t know if I’ll ever come back for service or purchase another vehicle or extended service warranty from Hudson Ford, More

Internal transmission issue at 33,000 miles Brought my car to Hudson Ford on 4/13/2019 for a new battery and went to drive the car home, only to wind up 1/4 of a mile down the road to have it st Brought my car to Hudson Ford on 4/13/2019 for a new battery and went to drive the car home, only to wind up 1/4 of a mile down the road to have it stall out again and had to have it towed back to Ford? This time they called me and told me that my Ford Escape with only 33,000 miles on the car needed a new transmission/ it has an internal transmission failure? They qouted me $7,400.00 for a rebuilt transmission and I was quoted by RMF auto $5,000 and Als transmisiion $4,100.00 and Bayport auto $3,100.00, I have been waiting for Ford to call me back in reguards to the issues and they sad they would respond back by Friday 4/26/2019 or Monday 4/29/2019 at the latest, and today is Wednesday May 1st and have not heard a word back from Ford? Customer service at Ford is very SLOOOOW to say the least? I had my car towed to Bayport auto to fix my transmission yesterday! More

Great quick service I was in for an oil change and rotate. Really quick service and a beautiful store. Free caribou and cookies. I’ll be back. Thanks Hudson Ford! I was in for an oil change and rotate. Really quick service and a beautiful store. Free caribou and cookies. I’ll be back. Thanks Hudson Ford! More

sales were very good to work with, service has also been goo They are very professional and, actually, do what they say.great service dept.and sales team is not a pressuring experience.I would recommend a visit They are very professional and, actually, do what they say.great service dept.and sales team is not a pressuring experience.I would recommend a visit to anyone looking for a Ford vehicle More

Excellent service I recently had my vehicle in for an oil change. Your people did an exceptional job of looking over my vehicle and letting me know several issues that I recently had my vehicle in for an oil change. Your people did an exceptional job of looking over my vehicle and letting me know several issues that will need to be addressed. Michaela explained everything to me in a way that anyone could understand and was very professional. I will definitely be coming back. Thank you Michaela and crew. More

Ticking time bomb My escape started having a problem with the ignition sticking in the start position. Happened once or twice and didn't think much about it but then on My escape started having a problem with the ignition sticking in the start position. Happened once or twice and didn't think much about it but then once a few days later it didn't start until the second or third try. Went to the dealer and unfortunately they were very busy and I wasn't able to get an appointment for a number of days. Tried not to use the vehicle over the weekend but had to and it almost left me stranded so we took it in on Sunday and just left it there. Figured it was getting close to failing completely and didn't want to end up having to be towed. My scheduled appointment was for Wednesday but unfortunately I was having surgery that day and had really wanted to get it done sooner . I didn't want to get stranded and secondly it was a more comfortable car than my BF's to be in after the surgery to get home. Long story short, I got a call Monday afternoon it was done. Made my day for sure and the surgery went well too. :-) Call for your appointment or at least confirm over the phone as they are still working the kinks out on the internet scheduling :-( Mine got lost but they still managed to get me in for the diagnostic. Very happy with the service, thanks Kimberly More

Excellence in Customer Service We hit a very large pothole on West 7th Street in St. Paul causing a rubbing noise in the right front wheel area. We're in town from Texas visiting fa We hit a very large pothole on West 7th Street in St. Paul causing a rubbing noise in the right front wheel area. We're in town from Texas visiting family and needed some quick attention. Your service department found and corrected the problem quickly for which there was no charge, which really made our day. More

Fast and friendly service I drive roughly 35,000 miles a year so I get oil changes more frequently than the average person. At Hudson Ford I'm back on the road between 30 and 3 I drive roughly 35,000 miles a year so I get oil changes more frequently than the average person. At Hudson Ford I'm back on the road between 30 and 35 minutes every time! Hudson ford has serviced all my vehicles for the last ten years and I've always had a very positive experience!! I'll continue to buy and bring my vehicles there even if I move from Hudson!! i recommend Hudson Ford to anyone and everyone!!! More

Helpful and friendly I brought our Explorer in for an oil change, they were quick and thorough. They did not need to do any other service. I have always had good luck with I brought our Explorer in for an oil change, they were quick and thorough. They did not need to do any other service. I have always had good luck with service except with our Fusion, this is why I can only rate them a Good. I had been bringing it in because I could smell something hot when I drove it. They never found anything until after it was out of warranty then they saw the oil gasket was leaking. The car did not have many miles on it. I was very disappointed because this is where the smell was coming from. We ended up paying to have it fixed at a local trusted garage. More

Quick, reliable brake check. I went to the Ford dealership on Hudson, WI. They quickly checked my brakes which were squeaking. They told me to come back in 15-20,000 miles. Brakes I went to the Ford dealership on Hudson, WI. They quickly checked my brakes which were squeaking. They told me to come back in 15-20,000 miles. Brakes were fine just a bit rusty which caused noise. Glad they are honest. More