Hudson Chrysler Dodge Jeep Ram - Service Center

rediculous Took our jeep in because it would not start every couple days, check engine light was on and also said 4 wheel drive was inoperative but everything po Took our jeep in because it would not start every couple days, check engine light was on and also said 4 wheel drive was inoperative but everything powered up. Guy called me in the afternoon says it needs a battery before they can do any further diagnostics and that he would be installing a new battery and it's going to cost us 450+ just for the battery. I asked him to put a shop battery in or a charger on to do the rest of the diagnostics as long as we are paying for a diagnostic test. He said he couldn't. we were not paying a stupid amount for a battery. When we picked it up they wanted more for the rental than the rental agreement. Stupid. The service manager was not a people person, We have always dealt with Mekenzie. We will never go to that location again. More

Service was top notch. The only disappointment was the fact that you get charged for the diagnosis even when you get the work done. I only brought my truck in because I bought the extended warranty. The l fact that you get charged for the diagnosis even when you get the work done. I only brought my truck in because I bought the extended warranty. The least you could do as a dealer is waive the diagnosis fee when the work Is scheduled and completed. Would go a long way toward customer satisfaction. More

Recalls, oil change, tire rotation This was all very efficiently done, from the check in to the completion of the work, to my departure from the shop. I couldn't believe how quickly thi This was all very efficiently done, from the check in to the completion of the work, to my departure from the shop. I couldn't believe how quickly things were finished since I had a pretty good list. More

Poor disclosure of total costs before Work done.Poor Poor disclosure of total costs before Work done. Poor customer service from service writers. Had a dispute over a cost and they threatened to keep t Poor disclosure of total costs before Work done. Poor customer service from service writers. Had a dispute over a cost and they threatened to keep the vehicle . Finally worked it out , but will not be returning. Better places elsewhere. More

Exorbitant Price My key fob one out on my vehicle, and I was severely shocked to find out that to replace two keys on my vehicle it was going to cost over $400! That i My key fob one out on my vehicle, and I was severely shocked to find out that to replace two keys on my vehicle it was going to cost over $400! That is utterly ridiculous and a very, very good reason not to buy another Durango or to get it serviced at this dealership. Up until this point I have been a Dodge owner for 20 years. However, $400 for two keys!? Seriously ridiculous. Additionally, the fact that you claimed that the aftermarket key that I brought in "wouldn't program" additionally seems like a load of BS. On Amazon, this replacement key has a 4.8 rating out of five with over 1900 ratings. Meaning it was great value for everyone else that ordered it, but my dealership couldn't program it? More

Usual Great Experience Mackenzie (Service Advisor) always greets me with a smile, gets me in, and gets me out quickly. Vehicle always returned before promised time. Weathe Mackenzie (Service Advisor) always greets me with a smile, gets me in, and gets me out quickly. Vehicle always returned before promised time. Weather agreeable they always offer to wash my vehicle. Great service! More

Asked to about my front breaks, fixed my rear breaks The person who helped me was great. What wasn't great was I said specifically my front breaks were acting up, potentially front and rear. They said it The person who helped me was great. What wasn't great was I said specifically my front breaks were acting up, potentially front and rear. They said it was the rear breaks and replaced them, but I still have issues with the front breaks and will have to bring it back in again or do it myself. They were able to fix an error with my car's clock right away that another dealership failed to do after trying multiple times. More

Every one is friendly kind and fun to deal with. Every one has a sense of humor and doesn’t get upset with you and takes the time to talk with you and make you feel like a person and not just a number. one has a sense of humor and doesn’t get upset with you and takes the time to talk with you and make you feel like a person and not just a number. More

great customer service I told a person about the way this dealership is handling service calls at this time. This person has always bought Jeeps but thot this time he wou I told a person about the way this dealership is handling service calls at this time. This person has always bought Jeeps but thot this time he would try a different maker. After our conversation he is going to buy a new Jeep. As he said you can not beat the service!! More

Good service and work done has always been excellent! During this odd time in our history, they have made attempts to allow people to have "no contact" service and everyone was wearing a mask out of respe During this odd time in our history, they have made attempts to allow people to have "no contact" service and everyone was wearing a mask out of respect for everyone's health. That said, the service was still the same (excellent) and work done also the same (excellent). I'm sorry, but I only deal with the people at the counter and don't know the names of the people actually working on my car, but they always do an excellent job. You can research my service records to get the names. Thanks! More