Hudson Chrysler Dodge Jeep Ram - Service Center

Nice scheduling and drop off with service desk. Good service and nice texting when completed. The pickup experience is lacking. You encourage online payment and signature but when arrive you have to go service and nice texting when completed. The pickup experience is lacking. You encourage online payment and signature but when arrive you have to go up front, re-wait on your turn at desk, then have to remind them we paid online, then have to sign again, don’t you look at online system. Hudson Ford service on our truck, they take payment at service desk, you are in and out, no run around, no duplication, no reminding that we paid on line. Improve your customer experience please, you are getting outperformed by your competition. More

Service Department very good truly enjoy working with Mackenzie Martin. She is a asset to this dealership. She makes sure the customer is taken care of. Mackenzie Martin. She is a asset to this dealership. She makes sure the customer is taken care of. More

Great service, did actually what I wanted and it was done quickly. I was greeted very nicely and was checked in before I knew it. quickly. I was greeted very nicely and was checked in before I knew it. More

I was hoping for the free car wash. 🤔 that didn't happen and I don't know why. We always got a free car wash with the oil change in the past and I don't know why. We always got a free car wash with the oil change in the past More

On time and neat. Always has been. The service area and waiting room seems to always be clean . Coffee makes the wait even easier. Not always easy to do during Covid! waiting room seems to always be clean . Coffee makes the wait even easier. Not always easy to do during Covid! More

Wrong service done.What happened to customer service and Wrong service done. What happened to customer service and making sure communication is clear about service being performed? Disappointed. Not going Wrong service done. What happened to customer service and making sure communication is clear about service being performed? Disappointed. Not going back! Service Manager is arrogant! More

The service department is full of polite workers. I always feel welcome and the service workers are always prompt and respectful. I truly appreciate their service. always feel welcome and the service workers are always prompt and respectful. I truly appreciate their service. More

Was told the service would take less than an hour and ended up taking more than two hours ! Should have gave me a more realistic time frame . ended up taking more than two hours ! Should have gave me a more realistic time frame . More

Very accommodating and friendly. I feel very comfortable going to this tech person as she was understanding to making my life easier and they worked quickly going to this tech person as she was understanding to making my life easier and they worked quickly More