Hudson Chrysler Dodge Jeep Ram - Service Center

Service was very good they did everything I asked in a timely fashion it was all very well done I was treated very good thank you timely fashion it was all very well done I was treated very good thank you More

I bought my new Ram about a month ago. My first night with the truck I found out that the driver side taillight was not working. I brought the truck to the service department first thing the next mornin with the truck I found out that the driver side taillight was not working. I brought the truck to the service department first thing the next morning Mackenzie seemed put off that I did not make an appointment. I explained it was a brand new truck (less than 12 hours old) and got the we will get to it when we can. However, zero priority was given to repairing the issue on a brand new truck! To further my frustration my truck was not repaired that day! My truck sat at the dealership for an extra day for what ended up being a quick repair! When I bought my new Ram I purchased a spray in bedliner and an Access cover. The bedliner material was on back order so I needed to wait a month to get this done. When the material came in I dropped my truck off on a Wednesday morning and was told that the bedliner was completed by Wednesday afternoon and that the cover would not be installed on Wednesday to make sure it had time to cure. Thursday morning I got a text from Mackenzie in service to let me know that my truck was there. After waiting a month again zero priority given because the cover was not installed on Thursday! On Friday after hearing nothing I stopped into the dealership to find out what was taking so long? Finally on Friday afternoon I got a text that my truck was done! All in all thanks to Mackenzie's unwillingness to accommodate repairing an issue on a brand new truck and installing items that a customer waited a month on I lost 3 days of use of my truck! If you have not made an appointment don't talk to Mackenzie! I was so displeased with the level of service that I received I took the complimentary oil change card that I received and gave it to the General Manager to inform him that I would not be getting any other service done on my vehicle there even when it is free! More

Friendly, cordial, knowledgeable, and courteous! I did not have an appointment, but was told to stop by for installation of a roof rack cross bar. Todd Hady said it was not a problem. Work was completed not have an appointment, but was told to stop by for installation of a roof rack cross bar. Todd Hady said it was not a problem. Work was completed in under 30 minutes. THANK YOU! More

Have been getting my Ram serviced at this location for 4 years. Great communication, quick service turnarounds and always a focus on quality. Best Ram service team in the area. years. Great communication, quick service turnarounds and always a focus on quality. Best Ram service team in the area. More

Great service, good communication! First time I have brought a vehicle in for repair.... did bring vehicle in once for a recall in the past. Chrysler Sebring brought in this time..., just wanted the veh brought a vehicle in for repair.... did bring vehicle in once for a recall in the past. Chrysler Sebring brought in this time..., just wanted the vehicle fixed correctly with oem parts. Wrong part was ordered so ended up staying an extra day. Not a huge deal as I know how that can easily happen. More

The service advisor was courteous and knowledgeable. My Jeep had a premium oil change, tires rotated and a multipoint check completed. The service was done before promised and before my coffee cooled down Jeep had a premium oil change, tires rotated and a multipoint check completed. The service was done before promised and before my coffee cooled down. Nicely done! More

Nice staff, speedy turn over time. Performed maintenance check up for me and rotated my tires. Nice to know I'm being taken care of. check up for me and rotated my tires. Nice to know I'm being taken care of. More

Very friendly employees and great service!!! My new go to dealership :) Service writer was very thorough and explained everything up front. Great job by all! dealership :) Service writer was very thorough and explained everything up front. Great job by all! More

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Able to schedule appointment quickly and service reps are very nice. I like they have a tracking system fir any repairs in our vehicles serviced at their location. very nice. I like they have a tracking system fir any repairs in our vehicles serviced at their location. More